Amazon Integration Plus
Most Cost-effective Amazon Shopify app on the market
Rating
4.2
feedback
266
chart
#254
All reviews
Rating Breakdown
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Feb. 23, 2023
Does not work. I have no idea what it is doing to be honest. It is so untransparent. Cannot tell on a product by product basis if it is exported to Amazon or not.
We're terribly sorry for the frustration this has caused. Your feedback is very important to us and is appreciated. We reached out to you by email to make it up. We've worked really hard to improve the app, especially the support documentation, support service, and overall customer satisfaction.
Feb. 15, 2023
You must stay away from this app! I have used this for over 2 years. Worked great until last Summer. Completely stopped working for several weeks. Eventually was somewhat working again and in the last 2 months completely stopped again. Orders do not sync, shipping does not sync, inventory does not sync. I see errors in the logs "Developer is blocked from calling these apis". Even worse, they will never respond to any emails or tickets. They can offer an explanation here, but trust me this is a bad app. I have reported it directly to shopify as well as it is costing customers money.
Dear PoolAndSpaFlow team, We apologize that you have experienced some issues while syncing to Amazon. We have made tremendous improvement in our service and support. Our app recently made major update to ensure stability, performance, and reliability. We now offer free support and respond all inquires within 24 hours or less.
Feb. 7, 2023
The app's hard to use, but it gets easier over time if you're okay with tech (if you're not, choose something simpler). The main issue is that the product syncing to Amazon has been broken for 2 weeks straight now. While trying to contact customer support there has been no response from them on when the app will be fixed or anything else to let customers know that the app will be usable. Would not recommend using this app unless you enjoy being kept in the dark with unreliable customer support.
Dear ACME Jeans team, We apologize that you have experienced some issues while syncing to Amazon. We have made tremendous improvement in our service and support. Our app recently made major update to ensure stability, performance, and reliability. We offer free support and respond all inquires within 24 hours or less.
Jan. 13, 2023
Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there. And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!
Good Day, I do apologize for the inconvenience you have experienced. When downloading the app, you have the option of choosing which collections to sync under Workflow > Collections. The app is fully configurable and able to exclude products from syncing to Amazon. I would be happy to give you a call and go over the configuration with you. We do online onboarding sessions for you, to make sure you fully use all the features of the app and that they are all activated on your account. With regards to the charges, it seems to be a fee related to your Amazon Seller Account please contact us so we can have further clarification. I am sorry you were unable to reach support previously, our customer service is one of our priorities and I would like to offer full assistance to you. We invite you to contact us by email : [email protected] We hope to hear from you soon.
Jan. 9, 2023
Love the app in how it handles inventory and order management. This is the 1st time in 6 years (5 yrs using other apps) we had ZERO oversells during the Christmas rush because of how it kept our inventory in sync (with other marketplaces pulling from our inventory as well). We use Amazon shipping, and it syncs back to marking the orders fulfilled in Shopify seamlessly. I found customer service very responsive with clear answers to questions and support.
Dec. 20, 2022
Great App. Helpful and responsive customer service. Automation is very goo. Takes a little bit getting used to the interface and understanding how some of it works. But once you do, you're good.
Dec. 13, 2022
Great app which helps integrating your Shopify store with Amazon an easier process. Support very helpful and prompt in their response time. Would highly recommend.
Dec. 12, 2022
Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022
Dear Lovely Fun PETS team I sincerely apologize for the inconvenience. We are here to assist you. Connecting your Amazon account is virtually a 2-click process. Very simple. We have a tutorial video for that in the app. We would love to have a chance to assist you successfully connect your Amazon account, and complete the whole integration process. Our support is available 24/7. We respond to ticket/email requests within 1 to 12 hours. We also offer free live onboarding sessions to all new merchants. Please respond to our request to schedule a live session. Best regards,
Nov. 29, 2022
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer. We understand your frustration and are here to help. Best regards from the Common-service team
Nov. 28, 2022
I'm still learning how to use it, but I like it so far the problem im having is the company i paid to set up my site didnt upload the right API's for my products so im having trouble linking my products
Nov. 25, 2022
Excellent App and Support Team obviously it is an application for experts and for those who know what they are doing In any case, the support team helped us with a problem that had arisen, quickly and professionally There are English guides for setup and it supports all Amazon countries
Thank you for taking the time to share your experience. We are so happy to receive your compliments and appreciation. Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your store. We would like to thank you again and please feel free to contact support anytime!
Nov. 15, 2022
App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed
Thank you for the feedback. We apologize for the unpleasant experience. Please accept our deepest apologies for the inconvenience. Our Amazon Specialist had contacted you a few days ago but it seems you had already uninstalled the app. Creating fine jewelry on Amazon is quite complex and requires quite a bit of patience. We would be pleased to offer more information, guidance and assistance and have contacted you again. Please feel free to contact us back.
Nov. 8, 2022
Application très utile. Pas super facile à utiliser au premier abord. Mériterait qu'un UX designer se penche dessus. Mais en revanche le support est super réactif et vous accompagne très aimablement. Spéciale dédicace à Keterson ! ;)
Nov. 3, 2022
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Oct. 25, 2022
Wir nutzen die App für die Amazon FBM Anbindung. Die Installation war einfach und die Funktion ist einwandfrei. Klasse finde ich, dass man einen persönlicher Ansprechpartner hatte, der uns zwei mal unterstützt hat. Das gibt es nicht oft bei Shopify Apps. Kann die App also weiterempfehlen.
Oct. 6, 2022
Great service very informative , i spoke to customer servive on multiple occasion and always got my issues resolved , they’ve been a great help .
Oct. 3, 2022
We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.
We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's import functionality, support services, and overall customer satisfaction. For this reason, we have sent you an email to make it up to you. We're looking forward to hearing from you again.
Oct. 3, 2022
L'app est excelent, facilite la connection entre la plateforme. Pour macth les produits il vus vaudra le SKU de l'un ou l'autre des des deux platformes. Vous serai tous emerveillés. Le support est disponible en francais et en espagnole egalement. Thank
Aug. 22, 2022
My business is primarily based in Amazon US and I have been looking for an app to integrate my Amazon FBA to Shopify. This app has everything I was looking for, easy integration, excellent customer service and onboarding process. Once there is an order in Shopify, the app send the order detail to Amazon automatically and Amazon fulfilled the shipment.
Aug. 18, 2022
This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.
Dear JRC Components, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please believe we are doing everything in our power to solve your issues and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent