CS Amazon Integration & Sync
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Incredible help with setting up from start to finish. Very attentive, going above and beyond to get me intergraded. Keterson was amazing.
We appreciate this very wonderful review! Your support keeps us going forward and beyond!
Helpful customer support.
We're so glad to hear you've had a positive experience with our customer support team! We strive to provide excellent service and are always working to improve our overall customer experience! Thanks for the amazing review!
Amazing support from Harvey :)
Thank you so much for your amazing 5-star review! We're thrilled to hear you're enjoying our app and appreciate you taking the time to share your experience. Your feedback means a lot to us!
Great help desk. they solve the problem quick
We're so happy to hear you had a fantastic experience with our support team! They're dedicated to providing excellent customer service, and it's rewarding to hear their hard work is appreciated.
We're sorry to hear you had a negative experience. While we don't have any details to work with, we'd love the opportunity to learn more and see if we can improve. We sent you an email to assist you further and we'd appreciate your response so we can support you further.
All good and easy to work with!
Thank you so much for the amazing review! We're so happy you enjoyed your experience.
Geweldig!
Thanks for the great review! We're thrilled to hear you're enjoying the app.
Very easy to setup. Great Support helped me with all of my Problems while setting it up.
We appreciate the kind words! Our team is here to make the setup process as smooth as possible, and we're happy to hear they were able to help you with all your questions.
Mr. Harvey from Common Services was an absolute joy. He provided the best chat experience I've ever had. He was the most helpful person I've encountered.
Thank you so much for the kind words! We're absolutely thrilled to hear you had such a positive experience. We truly strive to provide top-notch customer service, and we're so glad you felt the benefit.
Thank you Keterson for taking the time to help me get started, You explained it very well and helped me understand the process a lot better.
Thanks for this wonderful review! We will relay this to him! Your support on our business fuels us to improve our app even more!
Great and intuitive app once you get to know it. Helps a lot with the process of getting started on Amazon. Amazon seemed impossible for us to start ourselves, but this app has helped a lot, and cut down a lot of time spent on product creation, translations and so on and so forth. Apart from this i want to emphasize how incredible the customer service was. Keterson gave me a tour of the app, and took extra time out of his calendar to make sure that we were on the right track. THANK YOU!
We're very thankful for your amazing rating! Your support fuels us to improve our app even more!
App is fabulous, didn´t know it until now. And the customer service or the walkthrough is exceptional!!!! This customer service is what amazon should emulate.
We're very glad to know that you enjoy our app! We appreciate the awesome review!
Totally streamlines the process of getting your products into Amazon. The user interface is pretty straightforward if you're familiar with hour Amazon accepts listings, etc. Customer service was amazing as well. Easily scheduled a call to get my questions answered. Highly recommend.
Thanks for the great review! We're glad to hear you're happy with our service!
Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.
Thank you for the great review! We'll share this with Keterson and are here to help whenever you need us!
since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!
We're continuously doing our best to improve our app and we appreciate your awesome rating and support!
I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!
We're thrilled you had a great experience! Thanks for the fantastic review! We'll share this with him and always here when you need help!
Uninformative customer service and a lack of support documentation
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your SKU concern. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.
When this app works, it works well to do the things we need. But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention. Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account. Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.
Ketrson, was fantastic, showed me how to work this great app, worked smoothly and easily.
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