CS Amazon Integration & Sync

Cost me HUNDREDS OF THOUSANDS of dollars this past Q4. Syncing went off, didn't import orders and customer support made a pop up banner that apologized for this issue rather than ever contacting me. Biggest piece of crap app and support I've dealt with in 15 years of using shopify.

You must stay away from this app! I have used this for over 2 years. Worked great until last Summer. Completely stopped working for several weeks. Eventually was somewhat working again and in the last 2 months completely stopped again. Orders do not sync, shipping does not sync, inventory does not sync. I see errors in the logs "Developer is blocked from calling these apis". Even worse, they will never respond to any emails or tickets. They can offer an explanation here, but trust me this is a bad app. I have reported it directly to shopify as well as it is costing customers money.

Love the app in how it handles inventory and order management. This is the 1st time in 6 years (5 yrs using other apps) we had ZERO oversells during the Christmas rush because of how it kept our inventory in sync (with other marketplaces pulling from our inventory as well). We use Amazon shipping, and it syncs back to marking the orders fulfilled in Shopify seamlessly. I found customer service very responsive with clear answers to questions and support.

Great App. Helpful and responsive customer service. Automation is very goo. Takes a little bit getting used to the interface and understanding how some of it works. But once you do, you're good.

Great app which helps integrating your Shopify store with Amazon an easier process. Support very helpful and prompt in their response time. Would highly recommend.

I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!

Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save

Wir nutzen die App für die Amazon FBM Anbindung. Die Installation war einfach und die Funktion ist einwandfrei. Klasse finde ich, dass man einen persönlicher Ansprechpartner hatte, der uns zwei mal unterstützt hat. Das gibt es nicht oft bei Shopify Apps. Kann die App also weiterempfehlen.

We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.

My business is primarily based in Amazon US and I have been looking for an app to integrate my Amazon FBA to Shopify. This app has everything I was looking for, easy integration, excellent customer service and onboarding process. Once there is an order in Shopify, the app send the order detail to Amazon automatically and Amazon fulfilled the shipment.

This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.

I used this App to sell Australia-made masks and the support and account team always assisted us with issues quickly and easy to communicate for troubleshooting.

I have tried many apps and this one is the best one so far. It's cheaper than the others, and you can connect multiples accounts with different sellers' accounts. It can automatically update inventory stocks and update shipping information. The app has a very good users interface, even though it's hard to understand at first. The developers are always ready to answer all your questions and even have live meetings with you to guide you through everything step by step. One thing they could add: The shipping rates should be synced from Amazon FBA and need to setup manually right now.

Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.

This application is good to fetch amazon orders into shopify. However it can't sync orders' shipping status from shopify to amazon. I still need to fill the tracking number in the amazon dashboard manually. Need some help!

I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy

I started using the app to list and manage the products on Amazon. You may find the process as overwhelming as I did. I reached out to the support team and they have been very friendly and supportive to take me through the process of how to set up the app and push the products to Amazon. I have a better understanding of how to use the app after an online call.

Great app, saving me a lot of time and equally important, great support! The app allow me to easily synch FBM and FBA locations, inventory, orders, listings etc to Shopify. Once set up it just run s smooth. And their customer support is just excellent and promt!

Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.

I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.