CS Amazon Integration & Sync
All reviews
Review RSS feed
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer. We understand your frustration and are here to help. Best regards from the Common-service team
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Wir nutzen die App für die Amazon FBM Anbindung. Die Installation war einfach und die Funktion ist einwandfrei. Klasse finde ich, dass man einen persönlicher Ansprechpartner hatte, der uns zwei mal unterstützt hat. Das gibt es nicht oft bei Shopify Apps. Kann die App also weiterempfehlen.
We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.
We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's import functionality, support services, and overall customer satisfaction. For this reason, we have sent you an email to make it up to you. We're looking forward to hearing from you again.
My business is primarily based in Amazon US and I have been looking for an app to integrate my Amazon FBA to Shopify. This app has everything I was looking for, easy integration, excellent customer service and onboarding process. Once there is an order in Shopify, the app send the order detail to Amazon automatically and Amazon fulfilled the shipment.
This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.
Dear JRC Components, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please believe we are doing everything in our power to solve your issues and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
I used this App to sell Australia-made masks and the support and account team always assisted us with issues quickly and easy to communicate for troubleshooting.
Dear PPE Tech, Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
I have tried many apps and this one is the best one so far. It's cheaper than the others, and you can connect multiples accounts with different sellers' accounts. It can automatically update inventory stocks and update shipping information. The app has a very good users interface, even though it's hard to understand at first. The developers are always ready to answer all your questions and even have live meetings with you to guide you through everything step by step. One thing they could add: The shipping rates should be synced from Amazon FBA and need to setup manually right now.
Dear Topbright Animation Corporation, Thank you very much for your feedback. We value our clients' feedback and we thank you for taking time to let us know. Our customer service is one of our priorities and we are glad to see that it is efficient. We forward your review to our developers and support, who will be delighted to take note of your satisfaction. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any questions. Best regards Eugénie Quality agent
Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.
Dear Pride.Direct, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
This application is good to fetch amazon orders into shopify. However it can't sync orders' shipping status from shopify to amazon. I still need to fill the tracking number in the amazon dashboard manually. Need some help!
Dear Foxtrot Store, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account. We invite you to contact us by email : ***[email protected]***. We hope to hear from you soon. Best regards, Eugénie Quality agent
I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy
Dear The GlamFactory Ltd, Thank you very much for your feedback. Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project. We forward your opinion to Keterson, who will be delighted to take note of your satisfaction. We would like to thank you again and please feel free to contact us if you have any question. Good day to you, Eugénie Quality agent
I started using the app to list and manage the products on Amazon. You may find the process as overwhelming as I did. I reached out to the support team and they have been very friendly and supportive to take me through the process of how to set up the app and push the products to Amazon. I have a better understanding of how to use the app after an online call.
Dear Luxury L'Affaire, Thank you very much for your feedback. We value our clients feedback and we thank you for taking time to let us know. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
Great app, saving me a lot of time and equally important, great support! The app allow me to easily synch FBM and FBA locations, inventory, orders, listings etc to Shopify. Once set up it just run s smooth. And their customer support is just excellent and promt!
Dear Nutra nourished, Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.
Thank you for your feedback. Please accept our deepest apologies for the inconvenience. After checking the emails you had with the support, I can see that you received an answer to each request you did within 24 hours. We invite you to check in your spam folders of your email. Our customer service have also offered to you the possibility to do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account. We would be pleased to organize this with you, if you would like to reinstall the app. Please feel free to contact us back. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project of selling on Amazon. We hope to hear from you soon. Best regards, Eugénie Quality agent
The app andd customer service is super. Simply i schedule a meeting for integration and recive a great support for start to send product on amazon. The app is very fast and simple when you understand the basic of amazon
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
very good support, the app works great, I give five stars for the quick help. I use it to sync all European Amazon markets
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback. It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality service agent Common Services
I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.
Good afternoon, We are very sorry to read that our support didn't fill your expectations. Following your different requests, we did our best to give you as many details as possible. Our company has been audited to fulfill all security requirements from AMAZON and SHOPIFY and you can be assured your client data is fully safe and protected us otherwise we could not be in business. The Amazon app is a very complete solution, enabling you to deal your seller account the best. That's the reason this app needs a lot of information from you in order to implement all the possibilities. Regarding the email you sent to us, you are looking after an inventory tracking app. We can provide to you an app suitable to your needs. Please feel free to contact us back so as we would be able to arrange a call meeting to determine the best solution for you. Best regards, Eugénie Quality support agent Common Services
A great way of cutting through the confusion of Amazon. We've recently signed up and I've had an onboarding session with Keterson. Looks good and looking forward to getting many more products listed.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.