CS Amazon Integration & Sync
Amazon Integration & Amazon Sync For Your Store | CS
Rating
4.1
feedback
215
chart
#872
All reviews
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May 18, 2022
I started using the app to list and manage the products on Amazon. You may find the process as overwhelming as I did. I reached out to the support team and they have been very friendly and supportive to take me through the process of how to set up the app and push the products to Amazon. I have a better understanding of how to use the app after an online call.
Dear Luxury L'Affaire, Thank you very much for your feedback. We value our clients feedback and we thank you for taking time to let us know. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 17, 2022
Great app, saving me a lot of time and equally important, great support! The app allow me to easily synch FBM and FBA locations, inventory, orders, listings etc to Shopify. Once set up it just run s smooth. And their customer support is just excellent and promt!
Dear Nutra nourished, Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 11, 2022
I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.
Thank you for your feedback. Please accept our deepest apologies for the inconvenience. After checking the emails you had with the support, I can see that you received an answer to each request you did within 24 hours. We invite you to check in your spam folders of your email. Our customer service have also offered to you the possibility to do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account. We would be pleased to organize this with you, if you would like to reinstall the app. Please feel free to contact us back. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project of selling on Amazon. We hope to hear from you soon. Best regards, Eugénie Quality agent
May 11, 2022
The app andd customer service is super. Simply i schedule a meeting for integration and recive a great support for start to send product on amazon. The app is very fast and simple when you understand the basic of amazon
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
May 10, 2022
I am very happy with the services and the process to sync the products from Shopify to Amazon is super easy it saves me a lot of time list my thousands of products quickly.
Thank you very much for your feedback. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 10, 2022
very good support, the app works great, I give five stars for the quick help. I use it to sync all European Amazon markets
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
March 20, 2023
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback. It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality service agent Common Services
April 1, 2022
I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.
Good afternoon, We are very sorry to read that our support didn't fill your expectations. Following your different requests, we did our best to give you as many details as possible. Our company has been audited to fulfill all security requirements from AMAZON and SHOPIFY and you can be assured your client data is fully safe and protected us otherwise we could not be in business. The Amazon app is a very complete solution, enabling you to deal your seller account the best. That's the reason this app needs a lot of information from you in order to implement all the possibilities. Regarding the email you sent to us, you are looking after an inventory tracking app. We can provide to you an app suitable to your needs. Please feel free to contact us back so as we would be able to arrange a call meeting to determine the best solution for you. Best regards, Eugénie Quality support agent Common Services
March 23, 2022
A great way of cutting through the confusion of Amazon. We've recently signed up and I've had an onboarding session with Keterson. Looks good and looking forward to getting many more products listed.
March 21, 2022
We've had this app installed for a little over a year, and have had no issues with our current configuration. I am about to start in on some enhancements that go beyond what the initial contractor set up. I had a 30 minute onboarding session, and I was very impressed with the customer service rep's knowledge and understanding. I'm looking forward to discovering what the tool can provide.
June 15, 2023
Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne. Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.
We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its overall functionality. We sent you an email to catch up and how we can further assist you.
March 9, 2022
This app works perfectly for what we need, which is to connect our Amazon inventory to Shopify directly. Customer service has been outstanding since the beginning. We have been in touch with Keterson. He's being so nice and helpful.
Feb. 24, 2022
I started selling my products on Amazon with shpify using this app! Was really good with a very good support from Keterson. He helped me a lot and it was very easy to schedule more than one call to have real-time assistant! Thank you very much! I recommend it! ;)
Feb. 12, 2022
Best Amazon integration app for Shopify stores. After Amazon discontinued support for the original app, this development raised up as the best and most complete. It has so many features and tools, it can be a bit tricky to setup. But once the ball is rolling, it works smooth.
Feb. 8, 2022
I met with Keterson Navarre on Google meet. Keterson was very helpful in explaining how to exporting items. He was also very patient and took his time. I am very happy with my call today and will not hesitate to meet with Keterson again.
Feb. 7, 2022
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
Feb. 4, 2022
I use this app to sync inventory and orders between Shopify and Amazon and it seems to be working well so far.
Jan. 27, 2022
So far so good. After learning how to use this app with the help of their awesome support I'm starting to see how much of an advantage this is to sync it to my existing Shopify store. It saves me so much time! Thank you :)
Jan. 6, 2022
The app does what it is supposed to do. So 5 star for that. It also has many features to help the merchant work smoothly with Amazon. Issues have arisen in terms of timing in the orders and therefore not organised etc, but the support team is fast and efficient. So another 5 star for that. We have been with the app for now 5 months and overall very satisfied and pleased. So another 5 star for that. The only thing i would say is it could be a little cheaper as when you sell small items you do need a certain volume to cover the costs (app subscription fees, amazon subscriptions fees, amazon commissions, amazon refunds (which are high vs our online store), etc)... but overall this is a detail and the app is well worth it! If something it should be amazon which should lower their fees ;) Thank you guys! Keep up the good work and looking forward to continue growing strong together! Arturo & playoffside.com team
Dec. 29, 2021
This app is great to use and the customer service is fantastic! I would highly recommend. Keterson jumped on a call and gave a great tutorial on how to use it!