CS Amazon Integration & Sync
Amazon Orders Sync for Amazon MCF, FBA & Amazon Dropshipping
Rating
4.1
feedback
221
chart
#1,391
All reviews
Review RSS Feed
Jan. 9, 2023
Love the app in how it handles inventory and order management. This is the 1st time in 6 years (5 yrs using other apps) we had ZERO oversells during the Christmas rush because of how it kept our inventory in sync (with other marketplaces pulling from our inventory as well). We use Amazon shipping, and it syncs back to marking the orders fulfilled in Shopify seamlessly. I found customer service very responsive with clear answers to questions and support.
Dec. 20, 2022
Great App. Helpful and responsive customer service. Automation is very goo. Takes a little bit getting used to the interface and understanding how some of it works. But once you do, you're good.
Dec. 13, 2022
Great app which helps integrating your Shopify store with Amazon an easier process. Support very helpful and prompt in their response time. Would highly recommend.
Nov. 29, 2022
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer. We understand your frustration and are here to help. Best regards from the Common-service team
Nov. 3, 2022
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Oct. 25, 2022
Wir nutzen die App für die Amazon FBM Anbindung. Die Installation war einfach und die Funktion ist einwandfrei. Klasse finde ich, dass man einen persönlicher Ansprechpartner hatte, der uns zwei mal unterstützt hat. Das gibt es nicht oft bei Shopify Apps. Kann die App also weiterempfehlen.
Oct. 3, 2022
We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.
We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's import functionality, support services, and overall customer satisfaction. For this reason, we have sent you an email to make it up to you. We're looking forward to hearing from you again.
Aug. 22, 2022
My business is primarily based in Amazon US and I have been looking for an app to integrate my Amazon FBA to Shopify. This app has everything I was looking for, easy integration, excellent customer service and onboarding process. Once there is an order in Shopify, the app send the order detail to Amazon automatically and Amazon fulfilled the shipment.
Aug. 18, 2022
This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.
Dear JRC Components, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please believe we are doing everything in our power to solve your issues and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
July 13, 2022
I used this App to sell Australia-made masks and the support and account team always assisted us with issues quickly and easy to communicate for troubleshooting.
Dear PPE Tech, Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
July 13, 2022
I have tried many apps and this one is the best one so far. It's cheaper than the others, and you can connect multiples accounts with different sellers' accounts. It can automatically update inventory stocks and update shipping information. The app has a very good users interface, even though it's hard to understand at first. The developers are always ready to answer all your questions and even have live meetings with you to guide you through everything step by step. One thing they could add: The shipping rates should be synced from Amazon FBA and need to setup manually right now.
Dear Topbright Animation Corporation, Thank you very much for your feedback. We value our clients' feedback and we thank you for taking time to let us know. Our customer service is one of our priorities and we are glad to see that it is efficient. We forward your review to our developers and support, who will be delighted to take note of your satisfaction. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any questions. Best regards Eugénie Quality agent
July 10, 2022
Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.
Dear Pride.Direct, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
June 8, 2022
This application is good to fetch amazon orders into shopify. However it can't sync orders' shipping status from shopify to amazon. I still need to fill the tracking number in the amazon dashboard manually. Need some help!
Dear Foxtrot Store, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account. We invite you to contact us by email : ***[email protected]***. We hope to hear from you soon. Best regards, Eugénie Quality agent
June 1, 2022
I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy
Dear The GlamFactory Ltd, Thank you very much for your feedback. Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project. We forward your opinion to Keterson, who will be delighted to take note of your satisfaction. We would like to thank you again and please feel free to contact us if you have any question. Good day to you, Eugénie Quality agent
May 18, 2022
I started using the app to list and manage the products on Amazon. You may find the process as overwhelming as I did. I reached out to the support team and they have been very friendly and supportive to take me through the process of how to set up the app and push the products to Amazon. I have a better understanding of how to use the app after an online call.
Dear Luxury L'Affaire, Thank you very much for your feedback. We value our clients feedback and we thank you for taking time to let us know. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 17, 2022
Great app, saving me a lot of time and equally important, great support! The app allow me to easily synch FBM and FBA locations, inventory, orders, listings etc to Shopify. Once set up it just run s smooth. And their customer support is just excellent and promt!
Dear Nutra nourished, Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 11, 2022
I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.
Thank you for your feedback. Please accept our deepest apologies for the inconvenience. After checking the emails you had with the support, I can see that you received an answer to each request you did within 24 hours. We invite you to check in your spam folders of your email. Our customer service have also offered to you the possibility to do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account. We would be pleased to organize this with you, if you would like to reinstall the app. Please feel free to contact us back. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project of selling on Amazon. We hope to hear from you soon. Best regards, Eugénie Quality agent
May 11, 2022
The app andd customer service is super. Simply i schedule a meeting for integration and recive a great support for start to send product on amazon. The app is very fast and simple when you understand the basic of amazon
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent
May 10, 2022
I am very happy with the services and the process to sync the products from Shopify to Amazon is super easy it saves me a lot of time list my thousands of products quickly.
Thank you very much for your feedback. It is a pleasure to accompany you in the development of your project. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality agent
May 10, 2022
very good support, the app works great, I give five stars for the quick help. I use it to sync all European Amazon markets
Thank you very much for your feedback. Our quality of service is one of our priorities and we are glad to see that it is efficient. Please feel free to contact us if you need any help. Kind regards, Eugénie Quality agent