CS Amazon Integration & Sync
Amazon Orders Sync for Amazon MCF, FBA & Amazon Dropshipping
Rating
4.1
feedback
221
chart
#1,391
All reviews
Review RSS Feed
March 20, 2023
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback. It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality service agent Common Services
April 1, 2022
I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.
Good afternoon, We are very sorry to read that our support didn't fill your expectations. Following your different requests, we did our best to give you as many details as possible. Our company has been audited to fulfill all security requirements from AMAZON and SHOPIFY and you can be assured your client data is fully safe and protected us otherwise we could not be in business. The Amazon app is a very complete solution, enabling you to deal your seller account the best. That's the reason this app needs a lot of information from you in order to implement all the possibilities. Regarding the email you sent to us, you are looking after an inventory tracking app. We can provide to you an app suitable to your needs. Please feel free to contact us back so as we would be able to arrange a call meeting to determine the best solution for you. Best regards, Eugénie Quality support agent Common Services
March 23, 2022
A great way of cutting through the confusion of Amazon. We've recently signed up and I've had an onboarding session with Keterson. Looks good and looking forward to getting many more products listed.
March 21, 2022
We've had this app installed for a little over a year, and have had no issues with our current configuration. I am about to start in on some enhancements that go beyond what the initial contractor set up. I had a 30 minute onboarding session, and I was very impressed with the customer service rep's knowledge and understanding. I'm looking forward to discovering what the tool can provide.
June 15, 2023
Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne. Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.
We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its overall functionality. We sent you an email to catch up and how we can further assist you.
March 9, 2022
This app works perfectly for what we need, which is to connect our Amazon inventory to Shopify directly. Customer service has been outstanding since the beginning. We have been in touch with Keterson. He's being so nice and helpful.
Feb. 24, 2022
I started selling my products on Amazon with shpify using this app! Was really good with a very good support from Keterson. He helped me a lot and it was very easy to schedule more than one call to have real-time assistant! Thank you very much! I recommend it! ;)
Feb. 12, 2022
Best Amazon integration app for Shopify stores. After Amazon discontinued support for the original app, this development raised up as the best and most complete. It has so many features and tools, it can be a bit tricky to setup. But once the ball is rolling, it works smooth.
Feb. 8, 2022
I met with Keterson Navarre on Google meet. Keterson was very helpful in explaining how to exporting items. He was also very patient and took his time. I am very happy with my call today and will not hesitate to meet with Keterson again.
Feb. 7, 2022
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
Jan. 27, 2022
So far so good. After learning how to use this app with the help of their awesome support I'm starting to see how much of an advantage this is to sync it to my existing Shopify store. It saves me so much time! Thank you :)
Jan. 6, 2022
The app does what it is supposed to do. So 5 star for that. It also has many features to help the merchant work smoothly with Amazon. Issues have arisen in terms of timing in the orders and therefore not organised etc, but the support team is fast and efficient. So another 5 star for that. We have been with the app for now 5 months and overall very satisfied and pleased. So another 5 star for that. The only thing i would say is it could be a little cheaper as when you sell small items you do need a certain volume to cover the costs (app subscription fees, amazon subscriptions fees, amazon commissions, amazon refunds (which are high vs our online store), etc)... but overall this is a detail and the app is well worth it! If something it should be amazon which should lower their fees ;) Thank you guys! Keep up the good work and looking forward to continue growing strong together! Arturo & playoffside.com team
Dec. 29, 2021
This app is great to use and the customer service is fantastic! I would highly recommend. Keterson jumped on a call and gave a great tutorial on how to use it!
Dec. 23, 2021
Cette application est très pratique, le service client très réactif, ils répondent à toutes les questions. Je recommande cette application.
March 30, 2024
This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.
Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple! We look forward to hearing from you.
Nov. 30, 2021
Je voulais utiliser cette application pour importer plus de 10 000 produits sur Amazon. Le consultant m'a renseigné très efficacement étape par étape et grâce à ses conseils, l'utilisation de l'application est très claire et surtout très accessible. Professionnel et disponible. Je recommande à 100%
Nov. 30, 2021
Great app helping the connection between Shopify and Seller Central. We use for stock and order update.
Nov. 20, 2021
Brilliant support and app. Would Highly recommend to anyone looking to use for there amazon platform.
Nov. 12, 2021
An incredibly powerful app that is highly recommended. When shopify first announced they were discontinuing the Amazon sales channel, like many, we panicked and immediately started looking at alternative solutions. After testing 2-3 apps, we quickly learned that Amazon Integration Plus is by far the best and also happened to be the most affordable. The things this app is able to do are absolutely incredible. On top of that, they have great and very responsive customer support (Shout to Keterson for all the help!). The only minor drawback with this app is that it is a bit technical and has a longer learning curve which less technical savvy individuals may find difficult, but more technical people would really enjoy due to the increidble options it offers. Thank you for designing and maintaining such a great app!
Nov. 9, 2021
I am using the app to integrate Shopify to Amazon. It is easy to see what a powerful tool it is although can be a little confusing at first. Great Support!
Feel free to contact us anytime and thanks a lot for this nice review, we plan to create new amazing features you will enjoy. Do not hesitate to contact us and suggest more. Thanks from all of us.