CedCommerce Amazon Channel

If you like migraines and errors.

Obwohl ich die Einstellung ausgewählt hatte, dass Amazonprodukte bei einer Deinstallation der App nicht gelöscht werden sollen wurde mein Produkt gelöscht bei Deinstallation der App. Ohne Vorwarnung!

Creating the templates, syncing products to Amazon, and going through steps to link and update attributes takes a lot of time. We understand this process, but the app would freeze and get stuck at the attributes section. We can not save the work or even save the template so the support team can see the issue. The answers from the support team are always: "everything is good". Be careful when you try to create the templates. These steps will fail many times and force you to recreate them again and again. We will update again in a few weeks and see if the app performance improves.

said I need to update my app through my email, but it won't connect no matter what. said my email was associated with my amazon buy account, but when I tried to create a seller account and connect it with shopify, it won't.

No matter what I click on, it takes to the pricing screen to pay for a subscription. I want to set it up first so I pick on free plan and get started. so it takes me back to select a paid plan. It said there is a free plan to get started. Not paying for something before I see it working.

Ungenügender Service und nicht erfüllte Zusagen – Unsere Erfahrung Wir haben diese App zunächst im Rahmen eines monatlichen Abonnements getestet und rund 3 bis 4 Monate lang versucht, sie mithilfe eines externen Programmiererteams einzurichten. Nachdem dies fehlschlug, übermittelten wir dem CED-Team unsere spezifischen Anforderungen. Wir baten das Team, alle Punkte zu prüfen. Vor dem Abschluss eines 1-Jahres-Abonnements ließen wir uns schriftlich bestätigen, dass unsere Rahmenbedingungen erfüllt werden können. Erst nach Erhalt dieser schriftlichen Bestätigung schlossen wir das Jahresabo ab. Uns wurden für die Einrichtung die Unterstützung des CED-Teams, 100 Vorlagen und Premium-Support zugesagt. Es folgte ein weiterer, rund 3 bis 4 Monate langer Einrichtungsversuch. Aus unserer Sicht blieben diese Bemühungen insgesamt erfolglos. Die Verbindung und Produktübertragung funktionierte nicht wie für unseren Fall vereinbart. Unter anderem wurden Produkte weiterhin auf Amazon zum Verkauf angeboten, obwohl sie auf Shopify bereits deaktiviert und ausverkauft waren. Dies führte zu wirtschaftlichen Verlusten auf unserer Seite. Zudem ließ die Hilfsbereitschaft des CED-Teams nach unserem Empfinden mit der Zeit spürbar nach; der Support wirkte auf uns zunehmend distanziert und Rückmeldungen erfolgten teilweise nur noch im Abstand von mehreren Wochen. Schließlich mussten wir die Reißleine ziehen, die App deinstallieren und zu einem anderen Anbieter wechseln. Unsere Bitte um eine Erstattung wurde abgelehnt. Stattdessen wurde uns nach den monatelangen Fehlschlägen lediglich eine erneute Einrichtungshilfe angeboten. Inzwischen sind vier Monate vergangen, und auf unsere E-Mails erhalten wir keine Reaktion mehr. Bei Kosten von rund 800 € lohnt sich der rechtliche Weg für uns wirtschaftlich kaum. Wir haben den Eindruck, dass diese Schwelle vom Anbieter ausgenutzt wird. Wir empfinden dieses Geschäftsverhalten als unprofessionell. Unsere Erfahrung war insgesamt äußerst enttäuschend

The app is very very hard to use, very complicated app. support do not really help. it have lots of missing features and bugs/error. this is the worse app to use. do not really help nor save you time when exporting products to amazon.. there are better options here. I contacted for help to get my producst listed on amazon and the reply was a charge of $3,000+ very ridiculous prices. i am unistalling this app. I preffer to do the lisitng manually my own as this app charges you and do not do anything for you. at the end theres always "errors" and "violations" at amazon that you have to go fix manually.

Não funciona, o suporte não ajuda, foram 3 dias a perder tempo, onde nada acontece. Não recomendo, é uma perda de tempo, e ajuda ainda diz que tem de ser pago à parte qualquer tipo de integração.

Slow to answer, locked me in the subscription then stopped answering until I chased. Defeats the purpose of paying for a service to outsource. Indians in India, not America!!

kept charging me, tried to cancel, customer support said to uninstall, keeps charging me, further customer support, just to cancel is even more unhelpful

This is the second time I am giving this app review. I posted 1 Star before, but their support team reached out to me on WhatsApp and requested that I remove the review. I removed the 1 Star review out of courtesy. But the app made me do this again. Reason: I am being charged even when I'm not using the app. I am being charged for the past 2 months, even without my permission and without the app.

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

Not working No customer service Makes the website slow

Not user friendly and then wants you to pay for help to sell on their platform

The app is not working, my products are not being synchronized with Amazon, support is of no help and only tries to sell consulting services

We paid this company’s staff to help upload our products. Never do this. They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded. They only send messages saying they are working, but there are no results. They also refuse to refund money for work that was never completed. Do not ask them for help unless you want to lose both your money and your time.

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

تطبيق سيء وخدمة عملاء وموظفين سيء Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

If I could give 0 stars I would. This application and developers are filled with crooks and scammers. The app was not able to be used with AMAZON as promised. After discussing with their support team they informed me that it would not work which is fine... Several months down the road I was still getting charged for this APPLICATION unknowingly. Contacted support and they OFFERED a full refund. Fast forward after offering and supposedly approving the refund they then said they were not going to offer the refund as stated. SCAMMERS CROOKS LIARS AND THEIFS. Reporting to the BBB, My CC company and also SHOPIFY.