CedCommerce Amazon Channel
CedCommerce Amazon Channel- Sell On Amazon Effortlessly
Rating
4.7
feedback
1,293
chart
#380
All reviews
Rating Breakdown
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Oct. 4, 2024
Raju Sah was wonderful. He was 5 stars! This is already a very complicated process, but he was able to help me understand it so I could get my products on Amazon. The application is 3 stars: I do think there's a lot of room for improvement between the connection of CedCommerce and Amazon though. There's no reason to get failed attributes one-by-one from Amazon, or have to go through this many steps to get a product listed in an automated fashion. I bought into this app thinking it would be simple to upload a product, but that's def not the case. The product owner and development team have a long way to go to make this seamless for the users.
Sept. 24, 2024
Support was good , first time was a bit confusing since i used live chat and the agent was chatting with others at the same time , but when i booked a call it was perfect , clear and fast help. thank you
Aug. 27, 2024
Customer Service: the support team is very helpful and willing to go the extra mile. thanks to Mansi Gupta for showing the process of uploading
Aug. 7, 2024
We had some issues with the delay in the subscription update but all got fixed. It is a good app with 24/7 support. It will save you a lot of time. There is some learning to do but support is there if you have any problems, you can just ask. Thank you
Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
July 30, 2024
Great customer service. They reply promptly. They helped fix one of my issues. The only reason I gave it four stars was because it's a little tricky for me to use, and a lot of error messages which customer service helped me with. I may update to a 5 star later. I just feel the app could be a little more user friendly for beginners. I think once I get the hang of it it, will get easier. But customer service is great!
Sept. 15, 2024
Updated: I have been having a lot of issues with the app upload function. I appreciate Mohd. Shadab Khan helps and support with this issue. Thank you, Overall, my experience with CedCommerce Amazon Channel has been mixed. The application itself can be good, but it's very inconsistent, especially when uploading products. The process of uploading products has been frustrating due to this inconsistency. Initially, I hired the team behind the application to help me upload and manage my products on Amazon. At first, they provided great customer service with good communication, which was the main reason I started using their services. However, over time, their service quality has declined significantly. It has become incredibly difficult to get in touch with anyone for assistance or support. The lack of responsiveness and deteriorating service quality have made it nearly impossible to rely on them for help. Considering the current state of their service, I am contemplating switching to a different application for my Amazon needs. The decline in customer service and support availability has made it challenging to continue using CedCommerce Amazon Channel effectively.
July 3, 2024
So far so good, I would definitely recommend. I have received good 24 hr service. Thanks Nupur
June 13, 2024
A lot of learning and not fully automated but it does the job, saves you time and allows bulk updates, provides you with this bridge to amazon and allows you to expand to new shoppers and bigger markets
June 10, 2024
I had a very good experience with CedCommerce thanks to exceptional customer service from Raju Sah. He was incredibly helpful, responsive, and went above and beyond to ensure all questions were answered and issues resolved promptly.
April 10, 2024
I'm incredibly impressed by the CedCommerce Amazon support team's professionalism, efficiency, and dedication to resolving issues promptly. Their expertise, courteous demeanor, and excellent communication skills have made every interaction a positive experience. I highly recommend their services to others.
Sept. 24, 2024
Was finally able to get our products uploaded to Amazon after getting some help from customer service. Thank you Mannu!
Aug. 14, 2023
I appreciate all the help they have given me and most have helped. But I do have to say that they do not listen to me and address the question. It's confusing when you asked "how do I do this (particular task) " and they don't say "you have to do this tab, then that tab, etc." and go on a different subject. If someone in the company would just do a "road map" of the steps it would surely help. (the videos are no help at all). All that said, they have spent a lot of time on chat and I've had 2 Google Meets and I am extremely appreciative. I believe they are a good channel to have.
Aug. 1, 2023
the best app i found on shopify , and the support really help me a lot in that , as this app is really easy to use and better than the other app also , thank you so much cedcommerce
July 28, 2023
Working with the new technologies can sometimes be frustrating. Just when you need support, you can quickly get in touch with the support team. They respond quickly and the team members are patient and friendly. The app itself is more convenient than Amazon Seller Central itself. The app and the service is efficient and therefore recommendable.
July 11, 2023
Good service de saien !j'ai été bien servis et il à prit le temps de parler lentement car je suis pas bon en anglais!