Amazon MCF: US Fulfillment

Sept. 5, 2023

App works good for automating order fulfillment. Support is pretty swift in case you have any issues. If you need more flexibility and customization, you'll need a paid app for that

Aug. 31, 2023

It is easy to connect and the added features of being able to cancel orders from shopify and track multiple packages is GREAT, making this product superior to the competitors. I would recommend this app to anyone who uses Amazon Fulfillment, hands down the easiest to use. You will not be disappointed. We used MCF in the past and were devastated when it was discontinued and had to rely on third party apps. After working with three different companies (one headache after another) none of which were able to seamlessly connect my two accounts and have product sync and be delivered without checking and updating orders daily. We were so thrilled that Amazon MCF is up and running again on Shopify!

Aug. 30, 2023

We've used a few different MCF apps in the past and this one has been the best - it's super simple and it's the cheapest. It doesn't have a ton of features but we realized we can customize things as much as we want to by using Shopify Flow. So we have some relatively complex order routing in place and it all works very well. It gives us a ton of flexibility.

Aug. 30, 2023

We fulfill our Shopify orders with this app. So far we don't have any problems and it works very well for us.

Aug. 29, 2023

The new updated Amazon MCF App works great, if you sell on Amazon FBA and Shopify having the flexibility to fulfill shopify orders with local inventory or Amazon FBA inventory is amazing. If you run out of stock locally simply just change the fulfillment location of the ordered items and boom send the order to Amazon FBA, works great! Thank you to Sonja Voice for checking in and making sure everything is working great.

Aug. 18, 2023

MCF has been great. My Shopify orders are forwarded to Amazon for efficient fulfillment. I have no problems of complaints. It's made fulfillment easier and less expensive for my business.

Aug. 17, 2023

It works well for managing MCF orders for us but it is missing a huge feature; you cannot map a Shopify SKU with an Amazon Bundle. If we were able to map our Shopify SKUs to Amazon Bundles this would be the ideal solution for our needs. Until then, we need to handle those orders manually or pay for an expensive alternative to handle this logic.

Aug. 15, 2023

It mostly works, but doesn't send the "out for delivery" email or the "delivered" email that it should. Also it doesn't flag the Shopify orders with the Amazon order ID, so if you're looking at the Shopify order, there's no way to just click over and see the Amazon order.

Aug. 1, 2023

We have very simple use cases for this app, and it works very well. It has helped us to automate which orders get sent to MCF versus our other 3PL. We had some initial challenges with Onboarding, but a very quick call with the MCF support team, and we were off and running in a matter of minutes.

July 2, 2023

The inventory qty is not syncing and updated, it's showing inventory even though it OOS, I have to cancel orders

June 1, 2023

There is a problem that the program cannot capture the quantity, and I can't solve it after looking for Amazon customer service. So I found the developer's email directly in the app. They dealt with my issue almost immediately, and thanks to their efforts, my sku has been able to recrawl the exact amount. At the same time, I also hope that the developer can fix this bug as soon as possible, which should not have happened. come on!

April 28, 2023

inventory count is not synching????!!!! please fix it asap!!! everyone did the switch and the fact that inventory count is not synching is a big problem after the switch!!!

March 29, 2023

So far...pretty flawless!! -Can see that orders are accepted/rejected MUCH faster -It "appears" that orders are shipped faster by Amazon- as the early metrics suggest I have been using the native Shopify MCF connection for about 4 years. Did the job pretty well with no major problems - and was FREE. Was about to migrate to a PAID MCF app, when I heard the Amazon was publishing an MCF- Shopify app. After using this for quite a few orders, everything is working very well - and again it is a FREE app. One bonus is that when a single order is split into different shipments, this app NOW handles seperate tracking numbers in the same order. That means the customer is updated in knowing the different tracking numbers. Thus, support queries received about "where's the rest of my stuff" are pretty much eliminated. Keep this app working flawlessly, and make improvements pls.

March 24, 2023

This app is relatively bare bones but is quick and works well. Ideally I would like to see the following updates or improvements. 1. Ability to change MCF shipping speed after the order has been placed by our customer before it is submitted for fulfillment. If the MCF shipping speed was displayed the same way it is on customer checkout that would be great. 2. Display the cost of the MCF shipment in the Shopify order 3. Display the expected ship date and delivery date in the Shopify order

March 21, 2023

It would be nice where a note is placed before downloading that the app only supports Amazon US seller accounts only!! In today's market I wonder why Canada is not supported?

March 14, 2023

Does not Allow to have multiple shopify accounts connected, you can only use one. the old method allows you to create fulfillment to multiple accounts.

March 11, 2023

Have it installed for about 1 week. So far no issues at all. Clean and simple. Make sure you review your inputs and double check your shipping parameters.

Aug. 7, 2023

Well, it's been working again as long as it wasn't syncing inventory or pushing orders through so that's good. Unfortunately getting the attention needed to fix our issues after two weeks of not-useful tech support exchanges took a one-star review. Not the best takeaway but at least now we know how to get on the devs' radar. So still promising and easy to integrate but use caution until all of the bugs are ironed out. In the meantime, if you do install keep a close eye on things to make sure orders are actually getting pushed to FBM and you aren't over-selling out of-of-inventory SKUs.

March 6, 2023

I have been using this app for about a month. It’s amazing because I’m able to connect my Shopify orders to the Amazon distribution centers. I love it!

March 1, 2023

I have been using the app for about 2 months in order to have all of my Shopify orders fulfilled by Amazon. The connection of SKUs was simple and once connected, it seems to be robust. I am in contact with direct Amazon support for technical issues and they are working on fixing any issues I come across, which seem to be minor. I give it 4 stars at the moment mainly due to the customer support for logistics issues when an order arrives late or never shows up or other issues related to getting the product to the customer. When we come across these issues and have to contact Amazon support for refunds, it is way too much back and forth with overseas support when it should be much more streamlined if issues need to be resolved. If a customer states that an item never arrived, we should be able to get a full refund for the cost of the product and the associated fees for MCF, or Amazon should send out a replacement to the customer at no charge and refund us the cost of the product. This should not take a dozen back and forth emails to do so. Also, if a customer pays for expedited shipping but arrives a week late and the customer wants a refund for their shipping, it should be easier for us to request a refund from Amazon as we do not want to eat the cost due to Amazons fault. I hope that they provide better support for MCF customers soon.