Rating

4.7

feedback

588

Reviews

chart

#6,817

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    14%
  • Less than a month
    37%
  • Less than a year
    24%
  • More than a year
    8%

Reviews Summary

The Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include quick and helpful customer support, easy setup process, excellent functionality, and great customer service. Users appreciate the app's features for email and SMS marketing, abandoned cart recovery, and overall marketing metrics. The support team is praised for being responsive, helpful, and efficient in resolving issues. However, some users have raised concerns about pricing structures, customer service delays, and issues with billing and trial periods.

Highlights

Quick and helpful customer support, easy setup process, excellent functionality
Great customer service, features for email and SMS marketing, abandoned cart recovery
Pricing concerns, customer service delays, issues with billing and trial periods

Rating Breakdown

  • 5
    81% (476 ratings)
  • 4
    13% (75 ratings)
  • 3
    3% (17 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (17 ratings)

Reviews with Text

  • 99% (585)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 25, 2025

Quick and Easy!!!

Using app

5 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2024

Using app

15 minutes

Total reviews

2

Average rating

3.0

1 / 5 Share

June 10, 2024

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

May 23, 2024

The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.

Using app

Almost 8 years

Total reviews

12

Average rating

4.3

5 / 5 Share

May 13, 2024

So far, so good. I haven't used the app yet, but the set up process is easy & the support is excellent.

Using app

6 minutes

Total reviews

10

Average rating

4.4

All reviews

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