Rating

4.8

feedback

3,667

Reviews

chart

#5,605

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    31%
  • Less than a year
    50%
  • More than a year
    16%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, many users praise the excellent customer support they received, with quick responses and helpful assistance. Users also appreciate the app's functionality, ease of use, and features like abandoned cart recovery and email marketing campaigns. However, some negative reviews mention concerns about the pricing structure, with complaints about costs increasing over time based on customer database size. There are also issues raised about unexpected charges and difficulties with customer service responsiveness in some cases.

Highlights

Excellent customer support and quick responses
App functionality and ease of use
Pricing structure concerns and unexpected charges
Abandoned cart recovery and email marketing features
Mixed feedback with positive and negative aspects

Rating Breakdown

  • 5
    84% (3,091 ratings)
  • 4
    12% (431 ratings)
  • 3
    2% (88 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (45 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 10, 2024

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

May 23, 2024

The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.

Using app

Almost 8 years

Total reviews

8

Average rating

3.9

5 / 5 Share

May 13, 2024

So far, so good. I haven't used the app yet, but the set up process is easy & the support is excellent.

Using app

6 minutes

Total reviews

8

Average rating

4.8

5 / 5 Share

May 4, 2024

Customer support is incredible. Received an instant reply from Mo and he sorted out my issue right away.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2024

Using app

36 minutes

Total reviews

1

Average rating

5.0

All reviews

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