Amplified Email & Abandon Cart
Increase sales with Email Marketing & Abandoned Cart Recovery
Rating
4.7
feedback
3,671
chart
#6,413
All reviews
Rating Breakdown
Review RSS Feed
Oct. 3, 2021
Many steps to set up, trial time is very short 3 days..., I need to ask them for 15 more days were the app just recover 60us, then was I was ready to uninstall I realized the trial ended, and automatically they charged for the second more expensive plan of 99us per month not the basic one at 29us, so I needed to request a refund, be aware of this please, so you don't have the same surprise I had.
Hi! We have refunded your account but we are so sad to hear about your experience! We have 24/7 support and we can gladly help to get your account ready in just a matter of minutes. We also wanted to clarify that we always give users a 7-day trial period. This starts right after installation! We'll get in touch with you soon :)
Oct. 3, 2021
There was an issue with billing and Waqas was quick to help me. Customer service was great and the benefits of the app have helped with sales.
Thank you for the review, Do let us know if you need any further assistance, We are available 24/7 for our users :) -Waqas.
Sept. 29, 2021
I’m astonished by the customer service that I was provided with. My issue was resolved in only a few minutes and was very simple. I do recommend this app for anyone that was a easy to interact with software to capture more sales and abandoned sales.
Thank you for taking the time to provide feedback! We will continue to strive to provide excellent customer service :) Please do not hesitate to contact us if any issues arise. - Sally
Sept. 28, 2021
Good app :) Very useful and easy to use. But the experience from the team is beyond great. That is key with apps, the support from the team and they are so helpful.
Thank you for sharing that wonderful review! Glad to hear that you find our app helpful and very easy to use. Rest assured that we will continue to provide great customer service :) Feel free to reach out anytime if you need assistance with anything else. -Shiela
Sept. 28, 2021
Great App with multiple features on lead capture and retention. Use their toggle feature that helps retain customer.
Thank you for sharing your experience with us! We are glad by how much you like the app. If any issues or concerns arise please do not hesitate to let us know. -Shiela
Sept. 28, 2021
Had a serious issue with billing as I was being overcharged and Muhammad at customer support helped me immensely!
Sept. 23, 2021
customer service is amazing!!! I am in the trial phase still but so far so good! all my questions have been answer immediately
We're happy to be part of your business! Thank you for sharing your experience! Reach out to us anytime :) - Micah
Sept. 23, 2021
I'm doing an update to my initial review after receiving the recovery email and the broadcast. The recovery email doesn't show my logo at all. The broadcast email basically showed me what looks to be a broadcast of a whole other business. I'm hoping it was because I put the cart before the horse and sent the broadcast prior to the verification, so I will try again and see where it goes. So far, so good. I'm in the trial period so can't say much on the first day of use. But, they are really responsive and I love that.
Thank you very much for your feedback! :) We are glad to see that you are satisfied with our services. Let us know if you need further assistance, We will be happy to help. - Micah
Sept. 22, 2021
I love this app so far. My favorite feature is the add to cart feature that forces customers to add their email to add to cart. It helps me develop a list to retarget and gain sales.
Thank you very much for your feedback! :) We are glad to see that you are satisfied with our services. Let us know if you need further assistance, we will be happy to help. - Micah
Sept. 22, 2021
i really love how this app's customer service is very on point !!! also they are 24/7 i believe - which is super important for night workers.
Thank you for taking the time to write a review. We're happy to be able to assist you; it's always our pleasure. Please let us know if you require any assistance in the future. :) - Sally
Sept. 17, 2021
I used this app for while and it works good. The customer support is fantastic, the app isn't that hard to use.
Thank you so much for the kind review. We're glad to hear you're finding the app intuitive and easy to use. Feel free to reach out if you have any more questions or concerns. Best, Muhammad.
Sept. 15, 2021
Es muy fácil de manejar, tiene muchas opciones para realizar remarketing y fidelización. Adicionalmente el soporte es excelente.
¡Muchísimas gracias por compartir tu experiencia! Esperamos poder ayudarte a cumplir los objetivos de tu negocio. Si necesitas asistencia en el futuro, acércate a nuestro equipo via chat :) - Judith C.
Sept. 15, 2021
Customer service is great. They are friendly and respond in a timely manner. I recommend this Shopify app.
Thank you for the amazing review. We are very happy to hear that you found our Support Team up to par. :D Feel free to contact us via Live Chat if you have any more queries or concerns :D Regards, Muhammad.
Sept. 11, 2021
Micah was incredibly helpful in customer service, helping to resolve an issue and providing a very positive outcome I was honestly not expecting. Great customer service.
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! - Micah
Sept. 7, 2021
英語になりますが、サポートがしっかりしていてわかりやすかったです。 まだ使い始めたばかりなのでわかりませんが、一度設定してしまえば簡単だと思います。アクティベートが過去に遡ってできるとなお良いと思いました。
Thank you for your positive feedback and suggestions. Rest assured that we will continue to improve our app and work hard to assist our app users. Please let us know if you ever need assistance :) - Sally
Sept. 5, 2021
I used this app to help me recover lost carts. They worked great. The customer service is prompt and helpful!
Thank you for your positive feedback. Rest assured, we will continue to improve our app and work hard to assist our app users. Please let us know if you ever need assistance :) - Alessandro
Sept. 3, 2021
It's a really great App, very good for reviewing what's actively happening on your store, great for marketing, and has fabulous support from the team. Thanks team!
Sept. 1, 2021
Love the app, very useful even tho expensive. They can create cheaper options for beginners but still love it. Staff also very helpful. Definitely recommended.
Thank you so much for taking a moment to share a review! It truly means a lot to everyone on the team. We are here for you whenever you need us! Stay safe! -Anna
Aug. 25, 2021
Been using this app for over 3 years now, great ROI great support team! simple integration and ongoing updates to keep your store marketing efforts relevant!
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. - Alessandro
Aug. 23, 2021
Great app! super easy and understandable, if you have having trouble picking any email app to use then this is the one for you.