All reviews

Rating Breakdown

  • 5
    84% (3,095 ratings)
  • 4
    12% (432 ratings)
  • 3
    2% (88 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (46 ratings)
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5 / 5 Share

Oct. 4, 2021

great app that can help you recover your abandon cart and generating leads, and great support team thank you

Using app

Over 3 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for the awesome review and the recommendation! This truly means a lot to us! - Micah

5 / 5 Share

Oct. 4, 2021

good service with fast response rate. I would recommend to any who need fast assistance and good website data monitoring.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to provide feedback! We will continue to strive to provide excellent customer service. Please do not hesitate to contact us if any issues arise. - Muhammad

3 / 5 Share

Oct. 3, 2021

Many steps to set up, trial time is very short 3 days..., I need to ask them for 15 more days were the app just recover 60us, then was I was ready to uninstall I realized the trial ended, and automatically they charged for the second more expensive plan of 99us per month not the basic one at 29us, so I needed to request a refund, be aware of this please, so you don't have the same surprise I had.

Using app

2 months

Total reviews

7

Average rating

2.9

Developer Reply

Hi! We have refunded your account but we are so sad to hear about your experience! We have 24/7 support and we can gladly help to get your account ready in just a matter of minutes. We also wanted to clarify that we always give users a 7-day trial period. This starts right after installation! We'll get in touch with you soon :)

5 / 5 Share

Oct. 3, 2021

There was an issue with billing and Waqas was quick to help me. Customer service was great and the benefits of the app have helped with sales.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review, Do let us know if you need any further assistance, We are available 24/7 for our users :) -Waqas.

5 / 5 Share

Sept. 29, 2021

I’m astonished by the customer service that I was provided with. My issue was resolved in only a few minutes and was very simple. I do recommend this app for anyone that was a easy to interact with software to capture more sales and abandoned sales.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to provide feedback! We will continue to strive to provide excellent customer service :) Please do not hesitate to contact us if any issues arise. - Sally

5 / 5 Share

Sept. 28, 2021

Good app :) Very useful and easy to use. But the experience from the team is beyond great. That is key with apps, the support from the team and they are so helpful.

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing that wonderful review! Glad to hear that you find our app helpful and very easy to use. Rest assured that we will continue to provide great customer service :) Feel free to reach out anytime if you need assistance with anything else. -Shiela

5 / 5 Share

Sept. 28, 2021

Great App with multiple features on lead capture and retention. Use their toggle feature that helps retain customer.

Using app

About 4 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for sharing your experience with us! We are glad by how much you like the app. If any issues or concerns arise please do not hesitate to let us know. -Shiela

4 / 5 Share

Sept. 28, 2021

Had a serious issue with billing as I was being overcharged and Muhammad at customer support helped me immensely!

Using app

9 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 23, 2021

customer service is amazing!!! I am in the trial phase still but so far so good! all my questions have been answer immediately

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to be part of your business! Thank you for sharing your experience! Reach out to us anytime :) - Micah

3 / 5 Share

Sept. 23, 2021

I'm doing an update to my initial review after receiving the recovery email and the broadcast. The recovery email doesn't show my logo at all. The broadcast email basically showed me what looks to be a broadcast of a whole other business. I'm hoping it was because I put the cart before the horse and sent the broadcast prior to the verification, so I will try again and see where it goes. So far, so good. I'm in the trial period so can't say much on the first day of use. But, they are really responsive and I love that.

Using app

2 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you very much for your feedback! :) We are glad to see that you are satisfied with our services. Let us know if you need further assistance, We will be happy to help. - Micah

4 / 5 Share

Sept. 22, 2021

I love this app so far. My favorite feature is the add to cart feature that forces customers to add their email to add to cart. It helps me develop a list to retarget and gain sales.

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you very much for your feedback! :) We are glad to see that you are satisfied with our services. Let us know if you need further assistance, we will be happy to help. - Micah

5 / 5 Share

Sept. 22, 2021

i really love how this app's customer service is very on point !!! also they are 24/7 i believe - which is super important for night workers.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to write a review. We're happy to be able to assist you; it's always our pleasure. Please let us know if you require any assistance in the future. :) - Sally

5 / 5 Share

Sept. 17, 2021

I used this app for while and it works good. The customer support is fantastic, the app isn't that hard to use.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review. We're glad to hear you're finding the app intuitive and easy to use. Feel free to reach out if you have any more questions or concerns. Best, Muhammad.

5 / 5 Share

Sept. 15, 2021

Es muy fácil de manejar, tiene muchas opciones para realizar remarketing y fidelización. Adicionalmente el soporte es excelente.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

¡Muchísimas gracias por compartir tu experiencia! Esperamos poder ayudarte a cumplir los objetivos de tu negocio. Si necesitas asistencia en el futuro, acércate a nuestro equipo via chat :) - Judith C.

5 / 5 Share

Sept. 15, 2021

Customer service is great. They are friendly and respond in a timely manner. I recommend this Shopify app.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the amazing review. We are very happy to hear that you found our Support Team up to par. :D Feel free to contact us via Live Chat if you have any more queries or concerns :D Regards, Muhammad.

5 / 5 Share

Sept. 11, 2021

Micah was incredibly helpful in customer service, helping to resolve an issue and providing a very positive outcome I was honestly not expecting. Great customer service.

Using app

Over 2 years

Total reviews

10

Average rating

4.6

Developer Reply

We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! - Micah

4 / 5 Share

Sept. 7, 2021

英語になりますが、サポートがしっかりしていてわかりやすかったです。 まだ使い始めたばかりなのでわかりませんが、一度設定してしまえば簡単だと思います。アクティベートが過去に遡ってできるとなお良いと思いました。

Using app

1 day

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your positive feedback and suggestions. Rest assured that we will continue to improve our app and work hard to assist our app users. Please let us know if you ever need assistance :) - Sally

5 / 5 Share

Sept. 5, 2021

I used this app to help me recover lost carts. They worked great. The customer service is prompt and helpful!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback. Rest assured, we will continue to improve our app and work hard to assist our app users. Please let us know if you ever need assistance :) - Alessandro

5 / 5 Share

Sept. 3, 2021

It's a really great App, very good for reviewing what's actively happening on your store, great for marketing, and has fabulous support from the team. Thanks team!

Store

Sunsail

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2021

Love the app, very useful even tho expensive. They can create cheaper options for beginners but still love it. Staff also very helpful. Definitely recommended.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking a moment to share a review! It truly means a lot to everyone on the team. We are here for you whenever you need us! Stay safe! -Anna