Apliiq ‑ Print On Demand
All reviews
I was so excited when I saw that they had the options for pocket shirts, hoodie liners, custom branding, and the fact that they had a timeline attached to each order..... AAAAAAAND after many many days of transferring all my products to them everything basically fell apart. Nothing is being delivered, over 2 months for something to even get shipped!!! I lost so much money and customers and my brand was hurt because of this... no answers from their team that was relevant, just random "we're doing our best"nothing practical at all! no timeline on when the issue will be fixed, and rude team!!!!!! I switched all the orders into a different provider, and the difference is insane! I don't care about selling pocket t-shirts anymore if all ill get is bad reputation. This was the most stressful time of my business, and all caused by them. DO NOT INSTALL!
This review was at the height of the pandemic and is not representative of how Apliiq works today.
Welp.. I was so excited to partner with Apliiq. Completely left the other companies I was doing business with, left my printing company. I was sold on everything they were selling... In the beginning. They simply can't produce the product in time. Minimum wait time has been 60 days. I've lost countless dollars and countless customers over Apliiq not holding up their end of the deal. They have given their customers the same line "We are working hard to fix it" but nothing has budged in months. These reviews are very discouraging because if they had it together in the 10 years they've been operating I feel they could be a powerhouse.. I am currently making the move to take my business elsewhere. I wouldn't recommend building a site to work with Apliiq..
This review was left at the height of the pandemic and is not representative of what any partner should expect today.
so far i have customer canceling orders due to 4 weeks behind and delivery date keeps pushing out more each week, i called customer service and it sound like they're working from out of the car. Sucks cause i had high hopes and i got my name on this marketing i been doing that seem to now get a bad rep due to the lack of professionalism on Apliiq's part.
Thank you for taking the time to leave a review. We have attempted to communicate to all partners that orders are delayed between 3 and 6 weeks, my apologies if that information didn't make it to you before getting started working with us. We are making investments in production facilities, equipment, and team members and look forward to returning to our sub week turn time for orders. Due to the pandemic all of our customer service team is currently working remotely, and we are the first to acknowledge that it creates some outcomes that are less than having staff in an pure office environment. The best way to get a hold of us is via live chat on our website, where we are available M-F 9-5pm PST. Best, -Ian Gruber CEO
Orders about 1 month, didn't get anything. Support every time said it's on production takes a few days, now it's been weeks ago support said it takes a few weeks more. After this answer I've to reply, what a fck lie. I've contacted 4 times to cancel the order, exactly after the shipping time was changed and there was no 6 weeks delivery time before... I've contacted a lot of times. I've canceled 4 days after I've ordered and the customers say, don't worry will finished this week but it doesn't so I've contacted again and again and every time you said it's in production can't cancel, after weeks it's not even made. You can have trouble with your stuff ok but don't lie to ppl.
Thanks for taking the time to leave a review. We have let all selling partners know to expect delays between 3 to 6 weeks, apologies if you weren't aware of those expectations prior to placing your order. We are making investments in facilities, equipment, and team members to bring our order turn times back to our standard under 1 week time frames. Of course if you would like to cancel your order, we will refund you, no questions asked. Just let me know your order id and I will have it done immediately. Best, Ian Gruber CEO
Solid customer service, products are great, the embroidery on our products was really well done and the ability to do private labels is awesome.
This review was at the height of the pandemic and is not representative of how Apliiq works today.
July 10, 2020: I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed! | October 14, 2020: Just as an update, things haven't changed. The last order that went through my website with them was just delivered nearly 3 months later... Their products are a solid 5/5 stars and look amazing! But that's where the 5 stars end... Their customer service is lacking and lead times are way too long.
This review was at the height of the pandemic and is not representative of how Apliiq works today.
Hands down a must have for any business that needs print on demand. Love the products they are amazing, print is perfect each and every time no misses, and also the customer service representatives are hands down the best in business go above and beyond with any problem or issues that occur. Truly the best in the business.
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Apliiq is amazing. customer service is great and they really do everything they can to make sure your product is created just how you'd like!
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Great Customer Service after a called to get an update got a return call to see about the order and representative I talked gave me there personal number if I ever needed anything and I can appreciate it during the Quarantine that's been going on so Much appreciate keep up the work.
Top-notch printing with a great selection of high-quality blanks. Also, the ability to do custom branding to your merch makes this more for official, serious brands and not fly by night POD merch for internet celebrities. This is for BRAND builders who take their craft seriously.
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The customer service is absolutely the best. Peter and Kim, in particular, always go above and beyond. It's because of people like them that I'm able to provide such high-quality support to my customers and be able to stand by my company policy of delivering the best quality products out there. They are an absolute joy to work with. The only thing that I wish Apliiq did better was improving their mockup generator and image syncing when I add new products to my store. I know they will improve this over time so I'm not going to lower their rating because of this one small personal wish of mine. Build your apparel company with Apliiq. You won't regret it.
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Highly recommend. Very responsive and great pricing! Additionally, their artists and design team paid extra attention to detail to ensure our design came out great!
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Peter Lamb is a great customer service rep, he is on top of his game answering my questions and offer solutions as well.
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Great selection of quality apparel to embellish for your brand/store! Easy to use app and one of the best customer service teams I've ever dealt with in this industry. Highly recommend!
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I was excited when Apliiq added a drop shipping service to their business. I knew that it would be a game changer for my store. They offer more than the usual cookie cutter items that most drop shipper offer. You definitely have to add this app to your store.
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Great Jackets helpful team. Very much appreciated them expediting shipping during Covid 19 to help fulfil my order. Will be going back
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Apliiq treats you like a major brand no matter how big you are. Peter, the head of customer service, personally reach out to me to make sure an order was satisfactory. I will continue to work with Apliiq as my production partner.
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A big shout-out to Peter Lamb who came to my rescue on a Saturday. He helped me iron out the kinks for my first campaign. Let's see how it goes. Check it out at apliiq.com/campaigns/that-70s-girl-dead-head-tee.
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I like this app. Very easy to use and any questions are answered right away. Customer service is excellent!
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We are working with Apliiq to drop-ship our orders and they have an amazing support team! Thank you Kim for assisting us to resolve specific order requests that needed extra attention. Thank you Peter for the guidance on product development and fulfillment. It is great to work with such a dynamic team!
Super huge CONGRATS on your massively successful clothing line launch. We are so proud of everything you have accomplished thus far and looking forward to taking it to new heights with you. 🚀
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