Apliiq ‑ Print On Demand
Create screen print quality clothing on demand with no minimum
Rating
4.8
feedback
523
chart
#1,073
All reviews
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July 30, 2020
Awful, awful customer service. I had high hopes for for this company, and now I am left with disappointment. About a month ago I added Apliiq because of the wonderful reviews I read and because they actually allow you to be more creative with their products in ways that other POD companies did not. It has been a full week since I sent a direct email to support. I then followed up a few days after my initial message by sending a message through the contact form on their website, and I still have not received a response to either of those messages. I have already added some of their products to my store, so those will remain for now, but I am currently seeking out another POD company that is more responsive and can communicate with its merchants quickly. Even if they can’t respond within 24 hours due to delays, 48 hours for a business to respond is generous - a whole week+ is simply outrageous. And this is especially true in the case of POD companies because they understand that in many cases the success of other e-commerce businesses is directly related to their level of efficiency. I can only imagine the level of stress I would be experiencing right now and potential loss in profits if I needed to reach them regarding customer orders. I will be moving on.
Thank you for taking the time to leave a review and I appreciate your feedback regarding customer service responsiveness. We are experiencing delays in order processing and customer service responsiveness. Our goal is to respond to all customer inquiries within 24 hours and we know that we are well outside of that norm right now. We are actively making investments in hiring and training new customer service team members and look forward to being more available in the near future. The best way to get a hold of us is via live chat on our website. We are available from 9-5 on M-F. Best, -Ian Gruber CEO
July 29, 2020
so far i have customer canceling orders due to 4 weeks behind and delivery date keeps pushing out more each week, i called customer service and it sound like they're working from out of the car. Sucks cause i had high hopes and i got my name on this marketing i been doing that seem to now get a bad rep due to the lack of professionalism on Apliiq's part.
Thank you for taking the time to leave a review. We have attempted to communicate to all partners that orders are delayed between 3 and 6 weeks, my apologies if that information didn't make it to you before getting started working with us. We are making investments in production facilities, equipment, and team members and look forward to returning to our sub week turn time for orders. Due to the pandemic all of our customer service team is currently working remotely, and we are the first to acknowledge that it creates some outcomes that are less than having staff in an pure office environment. The best way to get a hold of us is via live chat on our website, where we are available M-F 9-5pm PST. Best, -Ian Gruber CEO
Aug. 5, 2020
Orders about 1 month, didn't get anything. Support every time said it's on production takes a few days, now it's been weeks ago support said it takes a few weeks more. After this answer I've to reply, what a fck lie. I've contacted 4 times to cancel the order, exactly after the shipping time was changed and there was no 6 weeks delivery time before... I've contacted a lot of times. I've canceled 4 days after I've ordered and the customers say, don't worry will finished this week but it doesn't so I've contacted again and again and every time you said it's in production can't cancel, after weeks it's not even made. You can have trouble with your stuff ok but don't lie to ppl.
Thanks for taking the time to leave a review. We have let all selling partners know to expect delays between 3 to 6 weeks, apologies if you weren't aware of those expectations prior to placing your order. We are making investments in facilities, equipment, and team members to bring our order turn times back to our standard under 1 week time frames. Of course if you would like to cancel your order, we will refund you, no questions asked. Just let me know your order id and I will have it done immediately. Best, Ian Gruber CEO
July 27, 2020
Ordered first purchase about a month and a half ago. Still haven't received it. I contacted their support centre about 3 weeks ago and have never received a reply. I feel like they've just stolen my money.
This review was left during the height of the pandemic eCommerce crunch and is not representative of how Apliiq does business.
July 21, 2020
This app is a waste of time and money. Not only does their selection of items suck, but also the time in which it takes to receive an item is ridiculously long. I do not understand how I can be charged $23 to just make a pair of shorts, and have to wait a month for it to arrive at the customer's house (my sample has not arrived yet and it has been 3 weeks) With it being at least a month to arrive at the destination, you are better off dropshipping shorts on your website for 1/4 of the price. Absolute joke of an app
Thanks for taking the time to leave a review. We have let all selling partners know, via a message at the top of every page of our website, and ongoing email communications, to expect delays between 3 and 6 weeks on all orders. I apologize if you were not aware of these delays prior to placing your order. This situation is caused by increased order volume due to the pandemic and we are making investments in facilities, equipment, and team members to bring our turn time back inline with our under 1 week turn times, which have been standard for years prior of us doing business. Best, -Ian Gruber CEO
July 20, 2020
Absolutely Amazing! So where to begin... I started a lifestyle clothing brand not too long ago and i wanted to make sure that everything about my apparel revolves around sustainability. This is is quite difficult to accomplish when you think about the countless amounts of things that go into the development and creation of just one t-shirt. However, when i was starting out I did some pretty extensive research on many different options such as buying whole sale plain shirts then purchasing my own DTG printer with ecofriendly/ biodegradable ink and holding extensive amounts of inventory (not a cost friendly way of starting out). Not to mention when starting out and ordering a very large inventory many of the unsold items go into the garbage after a year of sitting on the shelf because they cannot be considered new anymore. Then I got to thinking there has to be a more cost effective and sustainable way of doing this. That's when I discovered Apliiq through a youtube video of a start up company that did fun socks. I then decided to check Apliiq out and research them a little bit. What I found out is that all the ink they use is biodegradable and eco-friendly, they do make to order production which means your finished products are not just sitting around in a warehouse somewhere and they work with DTG printing, Screen Printing and Embroidering. After developing my Shopify store I was able to install the Apliiq app very easily and add my knew product designs directly to my shopify store through Apliiq's website. Also whenever I ran into any design questions (trust me there were many) Apliiq's customer service team went out of their way on multiple occasions to help me figure everything out and help me. I highly recommend using Apliiq first and foremost because of their incredible customer service and easy to learn platform.
July 14, 2020
Solid customer service, products are great, the embroidery on our products was really well done and the ability to do private labels is awesome.
July 13, 2020
Slow service & never any communication. I have 3 orders that are all more than 30 days old, I have sent 7 (yes SEVEN) messages and have yet to receive a response to ONE. Every order that I have keeps getting pushed back. This is not a partnership, but a business that takes your money and hides. I have removed all of their products from our website and would recommend that anyone thinking of using them, look for alternative providers.
This review was left during the height of the pandemic during an eCommerce crunch and is not representative of how Apliiq does business.
Oct. 14, 2020
July 10, 2020: I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed! | October 14, 2020: Just as an update, things haven't changed. The last order that went through my website with them was just delivered nearly 3 months later... Their products are a solid 5/5 stars and look amazing! But that's where the 5 stars end... Their customer service is lacking and lead times are way too long.
Aug. 19, 2020
Updated review again. I had an order put in 7/10/20 and was estimated delivery by 8/8/20 and still nothing as of 8/19/20. I had orders from AliExpress from China that was delivered in 2 – 3 weeks, this company is in LA and the order is for San Diego. It's ridiculous, and of course, there chat with us now always says “Unfortunately, we are offline right now. We will email you as soon as we are back online!” Update - it has now been 15 hours, no response to my message in regards to this issue, it is no longer after hours and still no response, still can not upload anything, poor customer service. downgraded my review to 1 star now Has issues when trying to add a product to the website. Their webpage doesn't always seem to be working, and of course, it happens after hours so nobody can respond till tomorrow. Been trying to add products for over 2 hours. I was able to add one but could not add variants so I just deleted the product. Very frustrating as I have all night to work on my site and now I won't be able too.
July 9, 2020
Peter and Kim and the rest of the team are absolutely amazing. This is the true definition of a partnership. Their customer service team has been extremely helpful with the launch of our store. They are patient, caring, compassionate, and understanding. They have an outstanding selection of products. I cannot even begin to explain how exceptional their app and customer service is when you're working with them. I would definitely say that they've built our trust while launching a clothing line during a pandemic and we look forward to building a deeper relationship over time.
July 9, 2020
Hands down a must have for any business that needs print on demand. Love the products they are amazing, print is perfect each and every time no misses, and also the customer service representatives are hands down the best in business go above and beyond with any problem or issues that occur. Truly the best in the business.
July 7, 2020
I'm a new drop shipping t-shirt store and after going through a couple different provides I have found apliiq is the best in the business for my needs. While they don't have a customer phone number listed, the chat option online works just fine for me and do be honest I prefer chat over phone. Also, personal shout out to Peter and Kim, they are super helpful and always help solve the problem and not create new ones. I'm in it for the long run with them now, looking forward to growing my business and partnership with them.
July 7, 2020
Apliiq is amazing. customer service is great and they really do everything they can to make sure your product is created just how you'd like!
June 20, 2020
This is the best app to use when you're thinking about creating your brand. They have everything you need for your brand to be successful. I recommend this app to people all the time. The staff is always willing to help and answer any questions that you have. People like Pete and Kim are always willing to go the extra mile for you. The products are of great quality and made with care for your customers. LonAnthony Parker Owner of Alesi Apparel
June 18, 2020
I really want to thank Mr. Peter Lamb for creating a very positive experience with his excellent customer service. Mr. Lamb both respectfully and charismatically helped me resolve an issue with a product I received. Mr. Lamb was incredibly patient while walking me through the process of the previous order and stayed with me until the new product was created. Every question that I had before and after the issue was resolved was carefully listen to and answered. Thank you Mr. Lamb and Apliiq for improving my dropshipping experience!
June 17, 2020
I had previously written a poor review for this company and the only reason I feel that is important to mention is because the effort that went into correcting the issue was next to none! Not only was it SO EASILY resolved, Peter the customer service manager at Apliiq, took the time to explain growing pains and gave me his personal number for any future problems which was VERY reassuring. I made the right choice with my print on demand supplier, thank you so much for making things right! Cheers friends!
June 17, 2020
Great group of folks. Dealing with some growing pains as are most all PODs. Personalized customer service is the difference here. I do appreciate the unique offering and customized tags. Much more legit for a starting brand.
May 23, 2020
Great Customer Service after a called to get an update got a return call to see about the order and representative I talked gave me there personal number if I ever needed anything and I can appreciate it during the Quarantine that's been going on so Much appreciate keep up the work.
July 27, 2020
Update: 2 star because simply they dont care, specially if you`re small fish! Simply absurd what they are doing! It`s not so simple cancelling orders like they suggested! Extremely disappointed I've just opened my store and I`ve been impressed with Apliiq since day one! As soon as i got my first sample I was hooked! It was the most perfect embroidery ever! Also the customer service has been spot on, cant complain. The fact that they have a designer to overlook the prints helped me a lot. So far has been an incredible experience and hopefully we will grow together! !!