Crisp ‑ Helpdesk & AI Chatbot

Sept. 23, 2025

Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!

Sept. 26, 2025

I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch. By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization. Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign. Another boring issue is that you cannot send images or videos to your customer if the file size is not supported, I need to see the limit is very low. The email formatation lacks the basic such as the font style and the font size. If you format your email outside, it will be completly unformated when you paste on Crisp. Also, no email search options. I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp. I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.

May 13, 2025

Crisp is the Backbone of Our Lean, Mean Tech Stack Reviewed by: Ian (Founder, WALL ART by Sonia) As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more. The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are. If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.

April 3, 2025

ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...

March 19, 2025

Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).

March 14, 2025

March 12, 2025

Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)

March 11, 2025

It's a great all-in-one communication tool. Perfect to allow sales and support worlwide.

March 11, 2025

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.

March 11, 2025

Very professional and complete helpdesk Chat app. New features and updates keep rolling out on a regular basis. Keep up the good work guys! Pieter-Willem Founder Stoked

March 4, 2025

Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly recommended!

Feb. 17, 2025

Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !

Feb. 10, 2025

Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.

Dec. 16, 2024

Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately

Sept. 23, 2024

Je recommande Crisp à 200%, simple à installer et à prendre en main, assistance présente et au top, interconnexion avec l'ensemble de nos outils, et surtout n'importe qu'elle membre de votre équipe peut ensuite répondre aux demandes prospect/clients.

Sept. 16, 2024

We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I did not receive any response. We hope these issues can be addressed promptly.

Aug. 22, 2024

It doesn't allow account creation. Why release the app?

June 4, 2024

I would definitely recommend Crisp. We bought a new ecommerce website and put it on shopify. Crisp was a go-to for our support team because it lets you handle tickets super easily, very user friendly and AI is just the cherry on the cake.

May 22, 2024

je recommande à 100% CRISP le support et incroyablement réactif! j'ai été accompagné à chaque étapes. Merci!

Jan. 28, 2024