Easy Appointment Booking App

Aug. 4, 2023

The app has allowed us to set up workshops and studio bookings and has good automation options. Great App and responsive support from Ray and Qalvin. Happy to recommend.

July 29, 2023

Customer support has been amazing. They promise a fast response time for paid users, and they deliver on that promise, even during the trial period which is an important time to determine if one app is a better option than another to build a facet of your business around. In addition, they've put a lot of time into providing a collection of documentation that was useful to setup the app. This app is complex. And while that makes it capable of meeting a range of needs, it had a significant learning-curve and setup-time for me. Unless you have a simple product to offer bookings for, don't expect to get this setup in a day. Plan more like 1-2 weeks for setup and testing. You need to setup the app, team members and schedules, notifications and reminders, optional virtual meeting platforms (Zoom or Meet), optional team portal (backend appointment calendar), and the corresponding products in Shopify. If you want the app to sync with your appointment team's individual Google calendars, plan another 2 hours per team member to setup and test that. And you may need to train your customer support and appointment teams on the software. This is not a list of gripes, it's just a necessary aspect of providing such a rich appointment-booking app. They've thought of a lot of aspects that make it flexible and useful for users. I would give the app itself 4.5 stars because it's not as intuitive or efficient as I would like, has a few limitations, and I ran into issues that either stumped me or seemed to require support to resolve. A limitation example is that the notification emails can only be written using HTML and the email subject line can't be personalized to contain a name, date, or location. I've used Shopify apps and booking apps that are super intuitive and seem to just work effortlessly. But that's also why the chat support is definitely 5 stars. The only real issue for me is that we have customers, shop admins, and members of our appointment team in every US time zone. The app doesn't currently send email notifications and reminders in the recipient's time zone. Rather, it sends the notification to the customer, showing the appointment time in the customer's time zone. But it sends an identical copy of that email notification to the team member and the shop admin, which means the team member and shop admin can easily be confused about what time zone the appointment is in when talking to a customer or each other. I can't recall if there's a way to show the time zone abbreviation in the email notification, but regardless, the app really needs to send notifications to each recipient in their own time zone. There's too much room for error and missed appointments without that feature. The app already lets you set each team member's time zone, and it knows the shop's time zone, so it's just a matter of working out a separate notification for the team member, admin, and the customer, instead of sending a CC of the same email to everyone. One more positive note is that the developers have a feedback and feature-request area which they are active with. I love being able to contribute and see what's on the horizon.

July 25, 2023

Just a perfect fit for our need and the support is great. Got a problem solved in less than an hour.

July 24, 2023

easy to use and great customer service. it has really helped me book appointments with my business.

July 21, 2023

This app is for people that want fantastic customer service, comprehensive and intuitive design, feature rich products, and easy solutions. For anyone even a little bit curious, I highly recommend a demo. You will immediately see a team that cares, is helpful, clear, and really supports your business. They are not pushy at all, probably because they know how good their product is. If you're like me, someone who offers products and services, Easy Appointment Bookings takes that into account and makes it really easy to keep your products as products and your services as services. This was my sticking point, and the solution was there before I asked. Just really glad to have found this app/company. Thank you so much for all of your help, Qalvin. Looking forward to continue working with you and the rest of the team!

July 5, 2023

We've been using Easy Appointment Booking for quite a few months now with very little issue and it's been working great for our small business. The few issues we have had, Ray and the team have quickly and efficiently resolved without a problem. Their customer service is excellent, and we would definitely recommend this app to anyone looking for an easy and effective scheduling application for their shop.

June 19, 2023

Great app, easy to use, very customizable. The customer service/technical team is the best part of the app by far. They respond within minutes are always able to help with any questions or difficulties. It really makes a big difference to know you have real and effective customer service team backing you when you need it.

June 15, 2023

A very interesting tool, very good customer service, responds even at unlikely hours, a little frustrated with the UX which needs to be improved but otherwise a 10/10.

June 8, 2023

As they say in their name, Easy Appointment Booking is very easy to use. I’m absolutely satisfied with its functionality. The customer service is very helpful and supportive.

May 30, 2023

Great app, and really easy to install. I have tested it myself so far and is doing everything i need. Had an issue where another app i use was blocking the 'select time' ( just showed Add to cart on mobile rather than bringing up the booking form) and reached out to them and Ray fixed it amazing fast and later also checked in all was good.

May 22, 2023

Cannot fault the app, or the customer service. Simple to use, great dashboard, FANTASTIC customer service at all hours (not just US time) and a flawless system. Perfect for appointment booking for in-person visits.

May 17, 2023

Love using Easy Appointment Booking! The app is easy to navigate and customer service is fantastic! This is exactly what we needed to book client calls.

May 15, 2023

Excellent service. Meeting our requirements which we need to create booking system for our store. Customer support is just amazing. Thank you!

May 11, 2023

A great app, with amazing customer service! I struggle with technical stuff, and Ray was so helpful, and got me all set up so quickly! Highly recommend :)

April 29, 2023

Absolutely fantastic customer support! I had some issues getting the app to work with my store and the team helped out really quickly by jumping in and looking at the coding (something I have no idea how to do). Really impressed and would definitely recommend it to others.

April 20, 2023

great so far! the only thing I would prefer is an expert representative to give all new customers one phone call to go over setting up, so we don't miss anything and get the most from the app.

April 18, 2023

Easy to use app and a great support staff for the things you may need help with. Integrated smoothly with our shop site.

April 18, 2023

I've been using EAB for over a year and it's very simple and easy to use for me and my clients. Their customer service is great too and always help with any questions I get!

April 14, 2023

This is my 2nd season of using this app and I love it! It looks great for the user, it's easy for me to set up and when there's been small struggles from my side, I get very quick responses from the team or easily find the answer as they have the most common problems and answer easily accessible. I don't use this app all year, so when I went to get it set up again it was an absolute breeze which saved me soooo much time. Thanks to Ray and the team, another super happy customer!

March 29, 2023

Very responsive help desk. Supper helpful. Great App and the functionality is perfect. Suits my needs perfectly.