Appstle℠ Memberships
Best App for eCommerce Memberships | Appstle
Rating
4.9
feedback
470
chart
#751
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Nov. 28, 2022
This is an update on my initial review. Before signing up with Appstle, I was using another membership app that lacked a feature that my customers requested. Appstle offered that feature so I switched apps. That was back on August 1st, 2022. It is now the end of November. At first I thought everything was fine, but I was very mistaken. There was one issue after the other. I would always contact their customer service via Chat and they would respond in a timely manner, but wouldn't completely fix the problems. Issues continued on and on for 3 months with no satisfactory resolutions. Customers were being double billed (even after they cancelled their membership!), they were being billed the wrong amounts, the wrong billing intervals, non-members were continually able to access products that were supposed to be restricted and only accessible to paid members, customer tags weren't being removed once a customer cancelled their membership so they were able to continue accessing restricted collections/products even after they no longer paid for the membership, and the list goes on. Another downside to using this app was that I had to force a connection with Stripe as my payment gateway. In the US (my location) Shopify doesn't support Stripe payments and therefore my payment gateway options were limited. No shop pay, shop installments, Shopify capitol offers, etc. I gave them 3 months to fix everything. They were always responsive and professional, but completely failed to fix anything. As a result, my business sales tanked. Members were cancelling and frustrated with the continued, unresolved billing issues. My business's reputation as being one of the top, go-to stores in my niche was at serious risk. This app almost cost me my entire business, which I've worked so hard to build. Let my disastrous experience serve as a warning to others.
Hello, This is Ria, the co-founder of Appstle. I have gone over your tickets and did not find any recent reach-outs. Also, all your previous tickets seem to have been fixed, with our CTO himself being involved in the last one. Happy to have a chat with you to personally go over any other concerns you may have. You can email me [email protected]
Aug. 4, 2022
Great app and the best Customer Service i have ever Experienced they will really answer you in minutes! would give 10 stars if i could .
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Aug. 1, 2022
Very helpful customer service. Did almost everything for me with zere trouble. Excited to use this app :)
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Aug. 1, 2022
The best app in this field of membership plans and recurring income! I have installed the app, and I wanted to set up my membership plans, and I have contacted their support chat. I was perfectly guided through the entire process! They have a great team of developers that helped me with everything! I highly recommend this app!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve
July 30, 2022
I have learned to just start a chat and watch the magic happen. We use Appstle for subscriptions and now memberships. People who subscribe to a coffee product are automatically enrolled in the membership to receive automatic perks on the site. Since time is so valuable, I just ask for their help and their excellent reps on the chat make it happen fast and teach me how. Highly recommend over ReCharge.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
July 27, 2022
We're using this app to set up membership tiers for shoppers and sellers in our store. The onboarding process was easy and smooth. Support is responsive and lovely to work with. We're hoping that once our store opens it will continue to meet all of our needs.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve
July 25, 2022
top app, de klantenservice is ook echt heel vriendelijk en behulpzaam, ook lekker snel. de functionaliteit is ook heel nice. TIP: Pre-made pages, zodat men direct aan de slag kan en later kan kijken naar iets om zelf te laten coderen.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
July 19, 2022
This app offers so many features, as no other membership app can offer this much for an amazing price! The customer support is available 24/7 365days and they are truly amazing and helping! Highly recommended.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve
July 16, 2022
Appstle works very well. I had some challenges getting set up and learning how to use it but the chat feature and customer service has been phenomenal.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
July 12, 2022
Useful app for managing subscriptions / memberships, offers more features than competition (ie. Recharge or Loop) at a better price. Helpful customer service.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
July 11, 2022
I have use this app, very easy to use and support team is very helpful. Great experience with app support team.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
July 2, 2022
Great on boarding process, helped get us started with free delivery services! Looking forward to test running and implementing the features over the next couple of weeks but soo far its been a great experience and amazing customer service :)
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
July 1, 2022
Great app, really pleased with its offering so far. Support team is amazing and are very responsive to any questions, would strongly recommend !
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
July 1, 2022
Just perfect!!! Use it for sure if you have memberships!! I am truly in love with this support. Helped me every time!!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
July 1, 2022
J'utilise cette application pour gérer mes abonnements par tacite reconduction et le service est incroyable, j'ai eu un problème d'affichage (par ma faute) et j'ai contacter la team et le problème a été régler dans la journée, Je recommande sincèrement cette application pour gérer vos abonnements
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
June 30, 2022
I have to say that this is a very good team, their technology is very strong, and their service attitude is very good. I can responsibly say that this app can meet your needs and can also be customized to your needs, they deserve to be praised for their efforts. Almost real-time replies, good attitude, and quick response, their support team is also very technical, I highly recommend them, this is my greatest feeling after using this app in-depth!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
June 26, 2022
Excellent support, one of the best we have experience. Very knowledgeable and most importantly, always provide the right solutions or alternatives.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
June 23, 2022
Every time I have needed assistance a team member has quickly resolved my issues or explained how I can do them myself. Highly recommend for the price point.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
June 23, 2022
App is still fairly young so it has some features that could and should be developed in the software. (i.e 1. full integration with pagefly, for memberships not just subscriptions. 2. an option to set the memberships to nonrecurring payment for 1 time off products if you want to keep them as customers for members only content.)
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
June 17, 2022
This app is amazing...it does everything I was hoping for in a membership app, with amazing customer support when I needed some assistance with settings details, and all for a very reasonable price. If I could give this more than 5 stars I would! I tested other apps first so that you don't have to...this is the best membership app for Shopify!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.