Appstle℠ Memberships

Sept. 3, 2024

I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience: 1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them. 2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction. 3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers. 4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal. Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.

April 3, 2024

Horrible app. If I have to do everything in coding and in Shopify's system. Why do I bother to download this app? The good ratings are fake. People are not replying when you need help.

Aug. 26, 2025

Updated August 26, 2025 The issues we are having with Appstle are becoming way to constant. We are reaching out because of something wrong on their end at least once a month. Most recently an honest customer let us know that despite their membership expiring two years ago, they just came back to us and still had access to all membership benefits that should have expired. It has now been over 48 hours, and the only response I get is that they need more time... no information on what the problem is, if they have identified it, and when the problem will be fixed. No information on how many other expired memberships are having this same glitch. So basically we are shelling out a lot of $$$ per month for an App that isn't even functioning properly... We are officially looking for a new app as this one just keeps disappointing us over and over again. UPDATED 9/15/2024 Appstle did eventually fix the problems we had, and has been functioning flawlesslly since. They have also provided excellent customer service since fixing all issues. I would have given 5 stars exept for the issues we had that took too long to fix. UPDATED 9/19/23 I initially gave Appstle Membership 5 stars. We have been using Appstle Membership since the end of February. Unfortunatley we are still having kinks that need to be worked out, that have supposedly been fixed, the biggest issue are tags not being removed from customers when their cancelled memberships expire, which gives customers unpaid for access to membership content. I have put an ultimatum on the line and if the app isn't working properly, I will be back to shopping fo an App to handle our membership needs, which I am not looking forward to as migrating from one app to the next is a huge pain and takes a lot of time and energy. Wow! We are a Membership/Subscription model for accessing digital content on our website. We were using ReCharge, but found lack of support, continuos issues, and the need to add apps and work arounds to have our Memberships managed well to be too much with what we were paying to ReCharge. I researched Appstle, and initially wanted to move to their subscription platform, but they recommended with my needs the Membership App would be better. The migration went incredibly smooth, without disrupting our customers access to content, and we were able to get rid of 2 other apps that were needed with ReCharge because gating the content, and accurate tagging are taking place in Appstle Memberships. Best of all, the customer can cancel their membership at anytime, and keep access to the content until their membership expires! We also find that the customer interface is more intuitive, and functions correctly, so I am not getting emails from customers asking me to help them cancel their memberships, because it isn't working. The support we receive from Appstle is top notch. I do not need to create work arounds to have my site function the way it was intended. I wish we would have started with Appstle Memberships first.

Nov. 28, 2022

This is an update on my initial review. Before signing up with Appstle, I was using another membership app that lacked a feature that my customers requested. Appstle offered that feature so I switched apps. That was back on August 1st, 2022. It is now the end of November. At first I thought everything was fine, but I was very mistaken. There was one issue after the other. I would always contact their customer service via Chat and they would respond in a timely manner, but wouldn't completely fix the problems. Issues continued on and on for 3 months with no satisfactory resolutions. Customers were being double billed (even after they cancelled their membership!), they were being billed the wrong amounts, the wrong billing intervals, non-members were continually able to access products that were supposed to be restricted and only accessible to paid members, customer tags weren't being removed once a customer cancelled their membership so they were able to continue accessing restricted collections/products even after they no longer paid for the membership, and the list goes on. Another downside to using this app was that I had to force a connection with Stripe as my payment gateway. In the US (my location) Shopify doesn't support Stripe payments and therefore my payment gateway options were limited. No shop pay, shop installments, Shopify capitol offers, etc. I gave them 3 months to fix everything. They were always responsive and professional, but completely failed to fix anything. As a result, my business sales tanked. Members were cancelling and frustrated with the continued, unresolved billing issues. My business's reputation as being one of the top, go-to stores in my niche was at serious risk. This app almost cost me my entire business, which I've worked so hard to build. Let my disastrous experience serve as a warning to others.