Art of Where ‑ Print on Demand

June 26, 2024

There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.

Feb. 13, 2024

I've received several legging samples and a skater dress sample from AOW and love both the fabric and print quality. I look forward to creating more products in the near future. As for customer service, I had a great experience when requesting the recovery of some original design file uploads that I lost on my end. I did not save them in the image library so I sent an email requesting if they could be sent to me. Paige responded within 24 hrs and sent me a WeTransfer link with all the original design files that I had requested the very next day. Thank you Paige! That saved me many hours of work. Greatly appreciated!

Dec. 7, 2023

I would like to begin by stating that I ordered a sample from them, and I am very impressed by the quality and comfort of the garment (lounge pants). The print is vibrant and the colour is perfect. Production time was a bit long, but if it means that the final product is this level of quality, I am fine with that. I would love to be able to save designs as templates, because it’s a bit of a pain to have to start a new design each time you need to slightly alter a product. This is the only reason why I am giving them 4 stars and not 5. I am sure that they know that this is an industry standard and they are working on making it a reality in the near future. This company got bad reviews during COVID, as most POD companies did. I believe that the industry is still trying to recover, and I have high hopes and a positive outlook for Art of Where.

Dec. 20, 2022

Great app, product selection, and customization options. Unable to integrate AOW to Shopify. Keeps giving me this error - Details for this app might be incomplete or missing because the developer needs to update their information.

Nov. 5, 2022

The navigation within the dashboard is difficult to use, but the product quality is excellent, and so is the branding, and I much appreciate it. The production timeline is long, 14 business days, and they need to shorten it. Honest company. I recommend AOW.

Aug. 6, 2022

Very disappointing so far. I was looking for a fabric supplier for my web page only to find that, oops thats the ONE product we don't integrate to Shopify! Is that why I could never find it after saving and being informed it was at my account? Is that still the understanding about your fabric at Shopify? Now I have found a much desired wrap skirt only to now not be able to find the designs of it I have saved. Please inform me where they went as searching with the word SAVE or HOW TO SAVE at help brings up ZERO. Images uploading failed most of the time if they were close to the limit, although still under. I was never able to KEEP more than 2 images at the design interface upload space and still upload another. Also, Printfull has a fully operational filing system for every uploaded image I have put there. Did I miss that place in your app? It is difficult to build respect for companies that don't treat my files as the most important thing there, Your cloth is naked without such. Find more respect in the way you treat artists at their copyrighted work. As for the interface so far, Just looking at the same things Shopify offers but with a lot less functionality at it is not terribly inspiring so far. It also feels like the design space offers about one/fifth of the functionality I find at Contrado or Printful space, those things vary and ones needs to be adaptable, but really, no mirror option? Am I right that there is no mirror or tile function in the design interface? At a Fabric Company? I have been unable to find any of the product I have created here so far, all I see are all of the products from my store listed, quite beautifully I might add, the only actions being available to that space are ignore, unsync, and delete from Shopify! No editing options but DELETE, really? Just introduced and your app can delete unrelated things at my Shopify store. Honestly why do you need that there? Granted it is a pretty interface that is nice for searching but there seems to be only the option of editing the product at Shopify one at a time. Believe me if you could build an interface that made up for the significant limitations at bulk editing at Shopify we would all adore you (especially seo and image labeling, or actually integrating shipping, rather than "free shipping" gimmick or etc. etc ; ) I will keep looking for the products I saved, and definitely don't mind being wrong about any of these points. Please point out where that is the case, as I am not wanting to quit interfacing. I really like that wrap skirt even if you can't fulfill fabric for a Shopify integration. (Please remember, me having to manually inform you of an order is not integration at Shopify, it's not like that is it?) River Jade Smith @ River Jade Smithy, https://riverjadesmithy.com

Nov. 10, 2021

Sometimes good, sometimes bad. Turn around is highly inconsistent. When I started DTG services a few years ago they were working fantastically. So much so that I dropped all my other providers. now I have no idea when things will ship and they sit as paid for an undetermined amount of time. Sucks but I may need to move everything over to another provider.

Oct. 15, 2021

I've only been using for just over a month and love everything so far. I have two suggestions, one allow us to update or change a product without having to redo the whole thing and the other faster turnaround. I do understand my product is handmade, and I love them but that is the one thing customers dislike. Otherwise, my experiences have been great and everyone loves the bags!

Oct. 5, 2021

I tried repeatedly to get support because I couldn't sync the fabric products I created in AOW. Tech support was no help. My fabrics are not even showing up in my Art of Where store so I definitely can't sync them. What a shame.

Sept. 27, 2021

I love AOW's product quality and that they're Canadian. So much, in fact, that I moved my online shop from another platform to Shopify so that I could use the AOW integration. However, I can't give it 5 stars as there is still room for improvement. Shipping integration would be wonderful. Also, because I have both my own hand painted products and AOW printed products in my shop, there is some wonkiness, where an order without any AOW products will end up going to AOW for fulfillment. Also, for some reason, even though I've configured orders to get automatically fulfilled and AOW has my payment method, I still need to manually go in and click the button to pay. Which isn't the worst thing in the world - it just caused some delays when I was figuring it out.

July 12, 2021

AOW produces high quality products. I am grateful for their commitment to quality. I enjoy their variety of product. They are not like everyone else. They are better. Gail, in customer service has been nothing but prompt in responding to my queries and has always been pleasant when communicating. I love AOW and am always looking for more great product from them for me to use. Thank you.

July 5, 2021

If I could give a lower rating I would. Product was out of inventory and was supposed to ship in 4-5 weeks. Now that it's been 5 weeks I'm trying to follow up about the timeline for shipment. Put 2 inquiries into the portal with no reply. Im on hold right now to try and speak to someone. Ive been ON HOLD FOR 4 HOURS. Terribly service. Can someone PLEASE contact me???

June 27, 2021

Art of Where provides great products but their Shopify integration can be improved. It lacks the API access to provide a Shopify store that has automatic shipping rates if you purchase a one-year or more Shopify plan subscription. I benefit from this feature when I add items from other vendors, such as Printful, Printify and Pixels. It is great to see my rates automaticity be calculated when a customer adds to the cart, without me looking up a rate table and manually adding the rates for each item. I have better things to do. Art of Where also lacks a more robust thumbnail and mockup library. They really need to look at the competition and see what is offered. Shopify offers 3D AR thumbnail viewing and the crazy thing is that Art of Where offers this technology within their app but when posting to the Shopify store you are unable to send the 3D file to your shop so your customers can enjoy viewing the product in 3D. This would be a first from a vendor and it is a shame that Art of Where does not see this. Instead, you can only rotate and download screenshots of the 3D file from within the Art of Where product builder. At glenloates.com, we would really benefit from this. Especially with our silk scarf line from Art of Where.

June 9, 2021

I really want to love AOW, becasue they offer some great alternative fabrics and products, which seem to be well made, however the service is very slow, and I've tried them out a few times, years before this 'virus' and it was the same then, so I really don't think the virus has had much impact on the lack of response times, manufacturing times or lack of templates etc. In the past it was always very slow and when things get reprinted there is no communication so you are just left to wonder and your customer has to just keep waiting. My main bugbear at the mo is the lack of templates, I recently made some duvet covers and used the file size they gave, no probs, then went to make the matching pillow cases and the file sizes they give don't match the item - I wasted a lot of time in trying to figure it out, contacted AOW and still not heard back from them.... still waiting I had to manually do a screen shot of the pillow case design area, put it into photoshop, blow it up and then crop my design to fit, not ideal and hard to ensure the placing of the design is correct. Most other POD's provide a template and if they don't and just give a file size like AOW then the size they give fits the item, I am unclear as to why AOW pillow cases give the wrong size entirely but it doesn't come across as very professional, combine that with the very slow making time and I'm unsure now if I can even use them as a supplier, which is such a shame, I really wanted to offer the cotton duvets and pillow cases! It's probably been 4-5 years since I first used them and at the time I felt like they should just get more staff to cope with the demand and add templates but here we are all these years later and still no templates and a very slow production time with zero detail about the order It's fine if your happy to wait for items to sell yourself but it's not ideal as a drop ship model becasue you will have to keep relaying to your own customer why they are having to wait so long, if you don't know the answer then what do you say? If AOW don't respond to emails for support and help within a day or so I would suggest more staff to improve that rather than expecting people to wait days and days and be happy about that, it doesn't really instill the trust we need for your company to be able to sell on our behalfs

March 10, 2021

So far I have been selling their silk scarves and tea towels. I am completely delighted with the printing and product quality, production times, fair shipping prices and nice packaging. I use a few different providers for different items, but Art of Where is definitely my favourite drop shipper. Many of the items are more expensive than the competitors, but the quality matches the price. My customers need to be wowed, and Art of Where wows them.

Jan. 7, 2021

I like most of the products, the quality is great! I love that it is Canadian, and you have plenty of options for artists so you can have all from the same company Expensive shirts, and we have to manually integrate the products... I still have a glitch for paiement. I wish it could be more automated!

Jan. 7, 2021

DO NOT USE this app if you want to have happy customers and keep a good reputation. Shopify should remove this app, do some research before you use this company. I would give this app a minus zero if the option. Customer service is virtually non existent. You wait days for a response. One of my product is stuck in production since before Christmas and no updates. Finally got a response- excuse - that item didn't pass quality control (meaning they made an inadequate product) which this excuse is used for all items "stuck in production". A remake will not be ready until Jan 10th or who knows when. They refuse to refund and I wasted a lot of time and money integrating products with various platform including shopify. I have to deal with refunds and very unhappy customers thanks tho this completely inadequate company. This was the second time I gave them a try and experience is even worse. DO NOT WASTE YOUR TIME OR MONEY! WORST PRINT ON DEMAND COMPANY I HAVE EVER COME ACROSS! Art of Where replied below but but here are the facts. I do appreciate quality control, but that does not matter much if I don't get updated and my customer does not receive the item and cancels. An update from Art of Where would have enabled me to communicate with the buyer and at least try to keep a happy and repeat customer. The order for this item in question, which is also sold in my shopify store, was placed on 12-17-2020 and still this order was "in production" on 1-6-2021. That is not 10 days. The fist reply was within two days after I inquired and I was told the item will ship on 12-31-2020. The second reply to another one of my emails took 4 days to get a reply and I was told the item will ship on 1-1-2021. This is not acceptable particularly without communication. There is no communication unless you initiate, no updates unless you initiate, and then there is an excuse as you see below without every even contacting me to maybe resolve this. It seems this company does not care about dissatisfied customers and only replied here because I decided to share my experience and this is visible to shopify show owners. I didn't even expect a refund as I read from other review that this company does not give refunds. So thank you for doing that in my case Art of Where. Very sad so see this lack of concern as I would have loved to give this company a second chance.

Dec. 3, 2020

There are many dropshipping companies out there but few are organized to support artists like Art of Where. Art of Where has a seamless Shopify integration. I love that you can customize the label and brand business card that is included with your order, making the customer feel like I sent the order personally. Customer service response is terrific too.

Nov. 27, 2020

I really like the print quality of the Fine Art Prints. I appreciate that they are printed on acid free paper with archival inks. The shopify syncing makes it simple to drop ship prints to my customers and add new prints to my store. I definitely recommend for Artists.

Nov. 12, 2020

I have used Art of Where for my Canadian orders & some of the US orders. I am very happy with the printing quality. The printing is vibrant, sharp and well done. I print some oil paintings on my leggings and masks and I can really feel the texture of the painting as the printing quality is very well done. Shipping is fast and on time too. They do reply to emails within 2-3 days, so I don't understand why there are complaints that people don't get any reply for a month. One thing the company may consider is having more T-shirts colour choices, especially for the Bella Canvas series, which only has white, black, a few grey, red and blue for now; and also more varieties of hoodie & sweatshirts for fall and winter seasons.