Art of Where ‑ Print on Demand

June 26, 2024

There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.

Feb. 13, 2024

I've received several legging samples and a skater dress sample from AOW and love both the fabric and print quality. I look forward to creating more products in the near future. As for customer service, I had a great experience when requesting the recovery of some original design file uploads that I lost on my end. I did not save them in the image library so I sent an email requesting if they could be sent to me. Paige responded within 24 hrs and sent me a WeTransfer link with all the original design files that I had requested the very next day. Thank you Paige! That saved me many hours of work. Greatly appreciated!

Nov. 5, 2022

The navigation within the dashboard is difficult to use, but the product quality is excellent, and so is the branding, and I much appreciate it. The production timeline is long, 14 business days, and they need to shorten it. Honest company. I recommend AOW.

Aug. 6, 2022

Very disappointing so far. I was looking for a fabric supplier for my web page only to find that, oops thats the ONE product we don't integrate to Shopify! Is that why I could never find it after saving and being informed it was at my account? Is that still the understanding about your fabric at Shopify? Now I have found a much desired wrap skirt only to now not be able to find the designs of it I have saved. Please inform me where they went as searching with the word SAVE or HOW TO SAVE at help brings up ZERO. Images uploading failed most of the time if they were close to the limit, although still under. I was never able to KEEP more than 2 images at the design interface upload space and still upload another. Also, Printfull has a fully operational filing system for every uploaded image I have put there. Did I miss that place in your app? It is difficult to build respect for companies that don't treat my files as the most important thing there, Your cloth is naked without such. Find more respect in the way you treat artists at their copyrighted work. As for the interface so far, Just looking at the same things Shopify offers but with a lot less functionality at it is not terribly inspiring so far. It also feels like the design space offers about one/fifth of the functionality I find at Contrado or Printful space, those things vary and ones needs to be adaptable, but really, no mirror option? Am I right that there is no mirror or tile function in the design interface? At a Fabric Company? I have been unable to find any of the product I have created here so far, all I see are all of the products from my store listed, quite beautifully I might add, the only actions being available to that space are ignore, unsync, and delete from Shopify! No editing options but DELETE, really? Just introduced and your app can delete unrelated things at my Shopify store. Honestly why do you need that there? Granted it is a pretty interface that is nice for searching but there seems to be only the option of editing the product at Shopify one at a time. Believe me if you could build an interface that made up for the significant limitations at bulk editing at Shopify we would all adore you (especially seo and image labeling, or actually integrating shipping, rather than "free shipping" gimmick or etc. etc ; ) I will keep looking for the products I saved, and definitely don't mind being wrong about any of these points. Please point out where that is the case, as I am not wanting to quit interfacing. I really like that wrap skirt even if you can't fulfill fabric for a Shopify integration. (Please remember, me having to manually inform you of an order is not integration at Shopify, it's not like that is it?) River Jade Smith @ River Jade Smithy, https://riverjadesmithy.com

Oct. 15, 2021

I've only been using for just over a month and love everything so far. I have two suggestions, one allow us to update or change a product without having to redo the whole thing and the other faster turnaround. I do understand my product is handmade, and I love them but that is the one thing customers dislike. Otherwise, my experiences have been great and everyone loves the bags!

July 12, 2021

AOW produces high quality products. I am grateful for their commitment to quality. I enjoy their variety of product. They are not like everyone else. They are better. Gail, in customer service has been nothing but prompt in responding to my queries and has always been pleasant when communicating. I love AOW and am always looking for more great product from them for me to use. Thank you.

June 27, 2021

Art of Where provides great products but their Shopify integration can be improved. It lacks the API access to provide a Shopify store that has automatic shipping rates if you purchase a one-year or more Shopify plan subscription. I benefit from this feature when I add items from other vendors, such as Printful, Printify and Pixels. It is great to see my rates automaticity be calculated when a customer adds to the cart, without me looking up a rate table and manually adding the rates for each item. I have better things to do. Art of Where also lacks a more robust thumbnail and mockup library. They really need to look at the competition and see what is offered. Shopify offers 3D AR thumbnail viewing and the crazy thing is that Art of Where offers this technology within their app but when posting to the Shopify store you are unable to send the 3D file to your shop so your customers can enjoy viewing the product in 3D. This would be a first from a vendor and it is a shame that Art of Where does not see this. Instead, you can only rotate and download screenshots of the 3D file from within the Art of Where product builder. At glenloates.com, we would really benefit from this. Especially with our silk scarf line from Art of Where.

March 10, 2021

So far I have been selling their silk scarves and tea towels. I am completely delighted with the printing and product quality, production times, fair shipping prices and nice packaging. I use a few different providers for different items, but Art of Where is definitely my favourite drop shipper. Many of the items are more expensive than the competitors, but the quality matches the price. My customers need to be wowed, and Art of Where wows them.

Aug. 23, 2020

Great quality products but they take weeks and weeks to get to the customer and I've had some orders get lost. Quite hard to get a response from them also. The face masks which should be a priority currently take longer than all the other things. Hoping it well get better as I do like the products.

July 17, 2020

BEWARE * Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them. *I have orders that have been "in production" for over 30 days. Still waiting. *Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again. *Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood * Masks are 6 weeks and waiting stil

April 17, 2019

***Danger - Use at your own risk.*** This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store. I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone. To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW! Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.

Jan. 11, 2019

Looks like they offer good products but Ives spent a few hours trying to create products and end up loosing all the work I do. Consistently resets and have to start over, reloading all the images, resets to the beginning. Super frustrating

Oct. 1, 2018

As a designer " when you send your designs to a company " you expect them to handle them with care " I have to say; The quality control with this company is impeccable . Every time you call someone is there to listen; with a smile in there voice. I have worked with many ecommerce apps "as i use shopify and the apps they provide at shopify " Linking designers like me to a print company . I have used RageOn and Printful. I have had a few issues; lets just say that. the process was like pulling teeth. Now for me ART OF WHERE is Untouchable. 95 % of my products are with ART of WHERE now. These guys are by far the best ! With them you will receive " A company and experience " above and beyond what is expected of Customer service. They will value the time you spent designing & reflect that in the products they are providing to your customers . I love them . I cannot say enough about them . Art without a brush loves Art of where. Adam Orosco

Aug. 30, 2018

I have been using Art of Where since 2016 and their products and services are outstanding. They take up to 10 working days to create some products but as long as you state it in your store, customers won't have a problem waiting, because when they receive a durable product, with good quality fabric and stitching and saturated print (that never fades), they will only have good things to say about your company. They make everything in Canada so they are completely sweatshop free! Their customer service is great! They are always very helpful and understanding. I've tried sooo many print on demand companies and I couldn't recommend Art Of Where enough, they have NEVER failed me or my customers.