Art of Where ‑ Print on Demand
Drop ship printed products on demand. Leggings, scarves & more
Rating
3.5
feedback
58
chart
#2,629
All reviews
Rating Breakdown
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Nov. 3, 2020
I love the products from Art of Where. Everything I've added to my shop is TOP QUALITY. I tried accessory bags from other suppliers and they were garbage. These I can proudly offer - they match the quality of my brand and I LOVE that they are made in Canada. And the colours... everything so far has been exactly as I hoped they would be. I definitely recommend Art of Where as a partner if you are looking to build an above average brand! One critical feedback that I think is really important and the reason I am posting and why I am only giving three stars: the Art of Where app does NOT trigger a shipping notification to clients and my efforts to get some help with this has left me frustrated. Shopify says it's an AOW issue and the only help I received from AOW was that I have to send shipping notifications myself, but I have yet to figure out how to do that other than sending a personalized email to every single order, which is not realistic when you have multiple orders shipping every day. Developing the functionality to trigger the Shopify shipping notification would make this a 5-star rating. I'd love for the AOW app and Shopify to talk to each other more.
Thank you for your review! We're not sure currently as to why the shipping notifications aren't triggering on your store, since this is one of the features we did implement in our integration. Normally, the order is automatically marked as fulfilled and the tracking number is added at the same time. Our development team is currently looking into it for your store. In the meantime, you should be able to trigger a shipping notification email from the Order page on the Shopify admin instead of having to send a personalized email. You should be able to click Mark Fulfilled (if it's not fulfilled), followed by Add tracking (you can copy paste the tracking from our own shipping notification email that we send to you). I hope this helps and we will update you once we figure out what's happening with the tracking on your store.
Sept. 24, 2020
Love the app and service. Just started out and have already filled a couple of orders for customers and one for myself and so far everything has worked out great. Production time is a bit long but between the merchandise being handmade and COVID thats really to be expected. The only issue I can say I have right now is the ability to edit prices before uploading. I use more than one dropshipping supplier and it would be easier to edit the prices and other info being uploaded before it's sent to Shopify. Other than that, lovin' working with Art of Where.
Thank you for your great review! We are working on hard on improving our production times and are getting close to pre-covid production times now. This should only get better from here! Thank you also for your feedback regarding the ability to edit prices. We will certainly take that into consideration.
Sept. 8, 2020
BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star. Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke). The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees. The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions? Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.
Hi Kitten, We do appreciate all the feedback about these issues. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times. As for the integration issues, we try to fix these as soon as they come up and the team is always checking each system to make sure there are no forgotten problems. The issues are typically specific to one customer and the way they setup their store so our customer service tries to help as much as they can and then forward it to the developer team if they can't help any further. We are currently working on adding new guides on how to use each integration as well as other guides about different areas of our site in the coming months. We hope this will help with any issues future customers may have. We're sorry you had a bad experience with us and I will hope you will consider us again in the future. We will do our best to help you with your integrations if you do.
Aug. 23, 2020
Great quality products but they take weeks and weeks to get to the customer and I've had some orders get lost. Quite hard to get a response from them also. The face masks which should be a priority currently take longer than all the other things. Hoping it well get better as I do like the products.
Hi Henelle, We do apologize for any delays with our emails during the last few months. We did see a much larger number of emails than normal and we are now back at our regular response times. As for our production times it did take a while to catch up due to COVID-19 and all the related measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping Please reach out to us if you have any questions. I hope you will consider us again.
Aug. 22, 2020
Terrible service so far. No longer picking up phones. Not responding to emails. No ETAs on DTG products. The first orders from what I'm hearing are completely messed up. I've sent multiple emails but cannot reach them to straighten this out. It looks like I may have made a mistake but time will tell. Art of Where, please get your act straight or stop taking orders until you do.
Hi Corvette, We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times. We do see in our system the issues with your order and we have sent you an email with updates. However we have not heard back from you. We will be happy to help you with your orders if you reach out to us again.
July 30, 2020
So far I love their product, a little slow on response, but they are busy and shipping on products, I wish it were a little faster. But Covid-19 has slowed down many areas of business. I get it. Things will continue to get better everywhere.
Thank you for your feedback! We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times. Our production time on all products are also almost back to normal so you should see your orders ship faster!
July 17, 2020
BEWARE * Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them. *I have orders that have been "in production" for over 30 days. Still waiting. *Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again. *Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood * Masks are 6 weeks and waiting stil
Hi Ada, We do apologize for the changes to our items list. These changes were made during the shut down due to COVID-19 and our suppliers. It made it impossible for us to continue to carry those products. As soon as a change was made we did send out a newsletter letting everyone know about the change. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times. As for our production times it did take a while to catch up due to COVID-19 and all the measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping Please reach out to us if you have any questions. I hope you will consider us again.
July 15, 2020
I love Art of Where! It's super easy to design fun things, and list them really easily on my site! The integration is pretty easy, but allows for customization where I need it. The designer page on their site is really easy to use, too. I would like to see AoW expand their product line, however - I'd love to see some future products like shower curtains, towels, bomber jackets, and blankets. But even without those, I'll be using AoW for as long as I'm running my business. Thanks!
Thank you for your awesome feedback! We are continuously working on new products to add and will certainly take your suggestions into consideration.
June 25, 2020
Great app guys! We needed a supplier like this in Canada hands down! Despite COVID delays these guys are on top of it! Thank you for all your dedication to us during these crazy times. You helped my store kick off! I hope that you include hoodies in the future, especially as I get my fall collection ready!
Thank you for your great feedback and it's great to hear that you're having success with your store! We are continuously working on new products to add and hoodies are certainly something we will consider.
Dec. 13, 2019
This app is excellent, especially how it auto-fills products, variations and sku numbers directly to Shopify after you've created them in Art of Where. The dropshipping/print-on-demand is seamless as well. The only thing I wish it did was work seamlessly with the Shopify POS for paying in person. It works still, if you set your orders to Manually Confirm Orders, then you can just remove the POS orders and leave the ones that came through your website, but I imagine that as the volume of orders grows, this could pose a problem. Otherwise, this app is top notch!
Thank you for your great feedback! Shopify POS is something we never really considered. We will certainly look into it to see if we could make changes to make the experience easier.
Nov. 7, 2019
By far my favorite. Design lab is a HUGE help with customization, Fabric Options are a game-changer. label options that are great for your own branding. The app and website look marvelous. Great Design. If their Porduct options in a few categories expand, I dont see myself needing any other service.
May 31, 2019
The app itself was easy to install and it works seamlessly with Shopify. I love the design lab, especially being able to either clone or mirror the other side of the product, so that you don't have to try and line everything up all the time. The integration of the products with Shopify is also super easy. Great experience!
Thanks so much for your review. We're glad you've enjoyed your experience so far!
May 30, 2019
The design board is a pretty good tool, I especially like the duplicate button you can duplicate design keeping exact same specifications or size. Customer service is responsive, delivery is not that fast your looking at longer than a week but they explain their process as to why it takes time. The products are of excellent quality though they run small but turn out just as set in mockup. Prices are pricey!! Tie - Fly Clothing www.tieflyclothing.com
Thanks for your review! We're so glad you're satisfied with the quality of our products thus far.
April 17, 2019
***Danger - Use at your own risk.*** This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store. I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone. To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW! Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.
Thank you for your review. In our dashboard you will see all products that are in your Shopify store, whether or not they are from Art of Where. The reason for this is that customers may have created listings for AOW products in Shopify, and they would like to connect them to the AOW product in the dashboard so that orders can come through automatically for those products. The actions you can apply to an item in your dashboard are 1) View on Shopify, 2) Ignore product and 3) Delete from Shopify. If you select Delete from Shopify, the product will be deleted from Shopify. You will no longer see the item on Shopify as you have removed it. We hope this clarifies what actions you can take in our dashboard. If you have any questions or concerns, please email us at [email protected]
April 14, 2019
I have been using Art of Where for a while now as my main artwork and bag/shoulder bag supplier with hopes to use the service more often in the future. The quality of the products is amazing, the canvas artwork and day tote bag are really high quality. I also love the extra branding options provided through creating clothing labels, branding stickers for packages, and artist/company cards to insert in packages, absolutely top notch. I also love the fact that everything is hand made as much as possible and that everything is made, and the materials used are sourced, in Canada, something I truly appreciate as a Canadian shop owner, also having all the prices in Canadian Dollars has really helped properly pricing items. Shipping was fast and reliable and customer service was quick, responsive and professional and the creators interface is clean, easy to use and all the information and tools needed to create great products are there. A perfect print on demand product service (in my opinion) and I would recommend this service to anyone looking for a Canadian supplier in a heartbeat. Thank you and keep up the great work.
Thanks so much for your kind review!
March 23, 2019
There should be certain apps to be banned from Shopify, Art of Where is one of them.
Jan. 25, 2019
I really love the products that AOW offers, and love seeing my artwork on their wares. My customers so far love the products as well, as the prints are gorgeous. The customer service is ok, they answer the phone most of the times I've called during the week within their business hours. They could be a little bit friendlier on the phone. Also, I really wish that I could set my markup prices within AOW *before* bringing the products into Shopify, so that they import with all the correct pricing. It takes a long time for me to go in and edit all the new pricing when I bulk-import products.
Jan. 11, 2019
Looks like they offer good products but Ives spent a few hours trying to create products and end up loosing all the work I do. Consistently resets and have to start over, reloading all the images, resets to the beginning. Super frustrating
Oct. 17, 2018
I love that this makes the process of getting my product from the manufacturer directly to my customer so much more streamlined. Now I don't have to log into several sites and remember all the information just to get an order placed. It is also really easy to use.
Oct. 1, 2018
As a designer " when you send your designs to a company " you expect them to handle them with care " I have to say; The quality control with this company is impeccable . Every time you call someone is there to listen; with a smile in there voice. I have worked with many ecommerce apps "as i use shopify and the apps they provide at shopify " Linking designers like me to a print company . I have used RageOn and Printful. I have had a few issues; lets just say that. the process was like pulling teeth. Now for me ART OF WHERE is Untouchable. 95 % of my products are with ART of WHERE now. These guys are by far the best ! With them you will receive " A company and experience " above and beyond what is expected of Customer service. They will value the time you spent designing & reflect that in the products they are providing to your customers . I love them . I cannot say enough about them . Art without a brush loves Art of where. Adam Orosco