Attentive: SMS + MMS Marketing
SMS marketing built to help e-commerce brands increase revenue
Rating
4.2
feedback
52
chart
#3,427
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
2%
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Less than a day
0%
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Less than a month
2%
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Less than a year
27%
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More than a year
67%
Reviews Summary
Attentive, a popular SMS and MMS messaging platform for ecommerce businesses, has received a mix of positive and negative reviews from users. On the positive side, users appreciate the user-friendly interface, strong integration capabilities with e-commerce platforms like Shopify, and the attentive customer service provided by the support team. The platform's flexibility in automation and segmentation allows for tailored messages, driving engagement and retention. Additionally, users have reported an increase in ROI and effective reach to customers through the text program. However, some negative reviews highlight issues with billing transparency, challenges in cancellation requests, and concerns about customer service responsiveness and pricing compared to competitors like Klaviyo and PostScripts.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 10, 2024
I recently tried Attentive, and it’s been a great tool for connecting with my customers directly through SMS. The app makes it easy to send out personalized messages and promotions that really catch my customers’ attention. Since using it, I’ve seen more engagement and even a boost in sales!
Oct. 14, 2024
I've used Attentive SMS and MMS messaging the last four years and love the platform and customer service. Whenever I run into an issue, I'm able to communicate with my CSM or White Glove Service, making it a seamless process that's not frustrating. Attentive is constantly making new updates to the platform, making it a great experience for customers to receive updates and offers in a timely manner. I like being able to update journeys and with the press of a button, turn on a journey that I can tailor with specific copy and brand voice. Overall, I love how user-friendly the interface is and how it has strong integration capabilities with e-commerce platforms such as Shopify, making it a go-to with any company I work at. I definitely recommend!
Oct. 8, 2024
BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request.
I am sorry to hear about the inability to cancel, but the team of CSMs here will look into this ASAP to ensure an easy transition for your brand. I do not have visibility into any current contracts you may be under, but they will be! Please reach out to our Growth Strategy Team - [email protected] - I have already flagged them to expect your outreach! Additionally, we will be sure to look into your prior requests as you should not have been unanswered at any point. Please let me know if there is anything else I can do.
Aug. 21, 2024
We love Attentive! The platform is easy to use and their support team is always there to assist whenever we need!
Thank you for the wonderful feedback! We're thrilled to hear that you love using Attentive and find the platform easy to navigate. It’s great to know our support team is always there for you when you need assistance. Your satisfaction is our priority, and we're here to help you every step of the way! :)
Aug. 19, 2024
Attentive has become a crucial pillar of our SMS marketing efforts, allowing us to reach customers in a way that feels authentic and effective. The platform’s flexible automation and segmentation capabilities let us tailor messages with ease, driving both engagement and retention. The data-driven insights have empowered us to refine our strategy continually and deliver campaigns that resonate on a personal level. Plus, the ease of integrating with our existing tools has made scaling our SMS program straightforward.
Thank you for sharing your experience! We're thrilled that Attentive has become such an integral part of your SMS marketing strategy, helping you reach your customers authentically and effectively. It's wonderful to hear that our automation, segmentation capabilities, and data-driven insights have empowered you to create personalized, resonant campaigns that drive engagement and retention. We're also glad that the integration with your existing tools has made scaling your SMS program smooth. Your success is our top priority, and we're excited to continue supporting your growth!
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