Attentive: SMS + MMS Marketing
SMS marketing built to help e-commerce brands increase revenue
Rating
3.9
feedback
37
chart
#3,062
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
38%
-
More than a year
57%
Reviews Summary
The reviews for the Shopify App are quite polarized, with some users expressing extreme dissatisfaction and others praising the app for its effectiveness and customer service. Negative themes include poor customer service, lack of transparency in billing, high prices, and issues with data retention and platform glitches. On the other hand, positive themes include exceptional white glove service, ease of use, seamless Shopify integration, helpful support team, and significant revenue increases for businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 13, 2024
Users have reported an increase in ROI and effective reach to customers through the text program provided by Attentive.
May 21, 2024
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it. Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
April 24, 2024
I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.
April 5, 2024
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc). We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
March 2, 2024
Billing transparency is equal 0. For some weird reason one can not see detailed billing or find exact cost for anything in the account home. Billing invoices are emailed from another system, instead of being visible in the account, no billing history ... nothing. When I think better that must be intentional. Of course, prices might be somewhere in the contract, but who looks at the contracts. Also revenue contributed to the app is incorrect, overestimated. We have lot of revenue from new customers, and of course new customers subscribe to SMS ... attentive attributes every new purchase to the attentive generated revenue.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more