Attentive: AI‑led Email &SMS
SMS & Email helping brands increase ROI
Rating
4.6
feedback
103
chart
#4,280
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
4%
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Less than a day
0%
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Less than a month
2%
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Less than a year
33%
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More than a year
57%
Reviews Summary
Attentive, a Shopify App for email and SMS marketing, has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the platform's user-friendly interface, seamless integration with Shopify, and the effectiveness of its features such as campaign analytics and automation tools. Users also praise the attentive customer support provided by the team, with mentions of dedicated Customer Success Managers and white-glove support. Additionally, users highlight the continuous product development and compliance efforts by Attentive, making it a reliable choice for SMS and email marketing. However, some users have raised concerns about billing discrepancies, lack of clarity in communication, and restrictive contract structures. Negative reviews mention issues with billing for messages not sent, difficulties in getting clear explanations and support, and concerns about exclusivity clauses and financial penalties in the contracts. Some users also express a desire for more autonomy within the platform and improved customization options for reporting and data visibility.
Highlights
Review RSS Feed
All reviews
March 13, 2026
We launched SMS with Attentive in June 2022 and have enjoyed growing our SMS offering as the platform has also developed and improved over the years. The CSM team are very supportive and have helped us optimise and grow our programme. Their support team, Whiteglove is also amazing, they reply promptly and with great technical understanding! Overall, a great platform to use!
March 12, 2026
The platform is intuitive and easy to navigate. We’ve received excellent support and performance has been great. Our account manager Maya has been particularly helpful- she provides great recommendations, is highly reliable, and is knowledgeable. Overall, it has been a very positive experience so far!
March 12, 2026
We migrated from Klaviyo for our emails in Aug 25 (been sending SMS since start of 2025) and we find the platform to be super intuitive and easy to use. Great to have both sms and email in the same place. We've had a couple of small issues in the past which were resolved by the attentive team with relative speed. It's great to have a managed service to provide recommendations on both campaign and journey strategies. Overall happy with the move.
March 12, 2026
We’ve had a really positive experience with Attentive. The platform is intuitive and easy to use, which makes building and managing SMS campaigns simple. It integrates well with the rest of our tech stack, allowing everything to run smoothly alongside our other marketing channels. The Attentive team has also been incredibly helpful – always responsive, knowledgeable, and proactive when it comes to support and optimisation.
March 10, 2026
Nearly 6 months into using Attentive and really happy with the service so far, it's not been without a few hiccups, but the team have been incredibly helpful and quick to rectify! Already seeing a huge improvement from our previous SMS provider, so very excited to see how we grow with them.
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