Attentive: AI‑led Email &SMS
SMS & Email helping brands increase ROI
Rating
4.7
feedback
109
chart
#4,458
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
2%
-
Less than a year
32%
-
More than a year
59%
Reviews Summary
Attentive for SMS has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Users praise the platform for its ease of use, intuitive interface, and seamless integration with Shopify. The customer support team, including dedicated Customer Success Managers (CSMs), is highlighted as responsive, knowledgeable, and proactive in helping users optimize their SMS campaigns. Additionally, users appreciate the platform's performance, reporting tools, and the ability to manage both email and SMS marketing in one place. However, there are a few negative aspects mentioned, such as issues with billing accuracy, lack of clarity in communication, and restrictive contract structures that limit flexibility and interoperability with other tools.
Highlights
Review RSS Feed
All reviews
April 1, 2026
Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom
April 1, 2026
We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.
April 1, 2026
We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!
April 1, 2026
We use Attentive for newsletters and journeys across both of our brands, and we couldn’t recommend them more. The platform is really easy to use, understand, and navigate, which makes managing campaigns and automations straightforward. Performance has been strong, and we’ve seen great results from our SMS activity. Our account manager, Maya, has been especially helpful. Overall, it’s been a very positive experience, and Attentive has become an important part of our marketing strategy.
March 25, 2026
We have been with Attentive for SMS for nearly 2 years and couldn't recommend them enough whether you are looking to launch an SMS channel or optimise your existing one. The support is excellent, and having regular catch ups with our CSM is really helpful (especially as a team of one!). The platform is also very easy to use.
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