Auction Today
Run Auctions on Shopify with Auction Today – Boost Sales!
Rating
4.7
feedback
193
chart
#1,843
All reviews
Rating Breakdown
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Aug. 27, 2024
We were excited to use this app because of the reviews. Customer support is non-existent. Seems not to work with Shopify 2.0. Looking at other apps.
Thank you for your review. Our support team helped you promptly, so that the auction widget is shown on your product with Shopify theme 2.0. We will be happy to help you further with any queries you might have to customise the Auction widget further. Please allow us an opportunity to help you again.
Aug. 25, 2024
Shakil was super helpful to get my issue resolved within a couple of mins. I couldn't get the widget to show on my theme but he was patient and understanding of my problem and also asked if there was anything else he can do to support. This is the level of support you want from top companies like Auction Today. Thank you again :)
Aug. 13, 2024
Great App. Customer support is quick and very thorough. Very helpful and strongly recommend Auction Today if you are looking for an online auction App.
Aug. 10, 2024
I was originally having trouble getting the auction block to load, but a quick couple messages to customer service had the problem resolved very speedily! Thank you so much! I can’t wait to use this, instead of hosting auctions on instagram!
Aug. 5, 2024
So far, perfect. Also the support team is extremely quick to answer any questions.
July 26, 2024
I tried many auction apps before this one.. however they all lack support. today i am so grateful to receive the best help ever. thanks so much SHAKIL !!!!
Oct. 16, 2024
Support was very helpful in making the app work to my liking with my store. We had to customize a few things but they did it very quickly for me. The auction feature is working great as well. So far so good! Shout out to Mack!
July 16, 2024
One of the easier apps to work with within Shopify. They have thorough tutorials on their site but when I ran into something in the backend that was giving us trouble their customer service was prompt and thorough. Shakil was very courteous and helped me quickly. Def recommend using Auction Today for your auction needs on Shopify.
Oct. 14, 2024
Good customer service. I spoke with Mack and he was extremely helpful and patient.
July 12, 2024
Amazing customer service and the app is extremely easy to use and well thought out!
June 30, 2024
I changed my 0 to a 4 and gave these people another chance. I was dumb for giving them a chance. 0 is what they are. The automatic bidding didn't work. Costumers were confused about how to bid with a 2 bid option. Totally confusing. I had the bid increment set to 10 percent. That didn't work. Customers could bid in 10 cent increments. It kept the prices really low and I gave things away. Customers got frustrated with all the problems and gave up. Another business owner bought up all the stuff at 99 cents or 1.09. The auction ended on a sunday and I used the live chat all day. They responded they would look into it and never got back to me. Then the auctions were supposed to end at 10pm. They never ended, they were stuck in a 5 minute extention loop. I had to manually end 225 auctions and declared a winner. It took me 2 hours. Customers that won multiple things said there was no way to pay for them as a group, so the customer that won 80 auctions paid for them one at a time and told me to credit him back on each auction for the shipping. 2 hours of work to lose $500. If you want to auction your stuff, take your stuff and throw it in the dumpster before you use this app. I called people that left positive reviews and none of them were using it? So why did they leave rave reviews?????????????? I think they pushed people hard to leave positive reviews. They told me they had 1000s of users doing $$$$$$$$ but they could not show me one auction that was live. They could not send me to 1 link. They claim to have different people and "Teams" of people, but I think its one guy. I think they had good intentions, but it doesn't work. Shopify is to blame for allowing this app to be in the store.
We have not come across a Shopify merchant who has been so threatening, aggressive and abusive to our support team like yourself. Despite this, for over 2 days, our team tried their best to answer all the queries you had on our app. You had enabled Proxy bidding for your auctions and started almost yelling to us that the app doesn’t work; however it turned out you were not aware of the difference between Automatic / Proxy bidding vs a normal bidding process. This issue was resolved after our team explained this functionality to you. We also offered you help and modified your Shopify product pages with Auctioning details that would help your customers place bid. You also started comparing our Auction App with EBay, to which we went into length to explain the similarities and difference between EBay and an Auction app on Shopify. None of this helped as you were not willing to listen. You had also enabled Popcorn bidding and stated complaining that Auction time is getting extended. This again showed your lack of understanding on how popcorn bidding works, as this extends the auction timeline when someone places a bid when the auction is coming to an end. When it comes to a customer winning multiple auctions and paying it via a single invoice - we did acknowledge and say this is a feature we don’t currently have and are actively working on. We do in fact have numerous happy active merchants, running fair amount of auctions through our app, we however, cannot share the numbers and details in public due to commercial reasons.
June 18, 2024
I am very glad to meet this app. Great support and easy to use. This app has given me more than what I wanted. Thank you very much!