All reviews

Rating Breakdown

  • 5
    92% (99 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (6 ratings)

Reviews with Text

  • 100% (108)
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5 / 5 Share

March 17, 2021

Amazing cutsomer service. Simple to use and very intuitive app. Would highly recommend to anyone looking to simplify and save time on the shipping process. Thank you so much!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2021

Great app, easy to set up and use. I needed something added, it was done under 5 minutes. Best support ever!

Store

SINS4X4

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Very useful app! looking forward to having the option to remove express post at the product level as we can't ship everything by air due to the nature of the product, but helpful in every other way and support is spectacular, always a very quick response (within minutes)

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

I'm super happy with this app and the support received from Addition. We had a few complicated requirements and the team was able to quickly and effortless implement them all. I would recommend this app to anyone looking to integrate their Australia Post eParcel rates into Shopify. A++

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

This app is amazing for setting up shipping, no more copying and pasting! The setup was so easy and the support from Zaan has been incredible. The best support I've seen for any app! Definitely give this app a try, you won't regret it :)

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

This app has saved me so much time and hassle and best of all the service from Addition Support team has been so incredibly amazing!!! They walked me through every step and made sure I understood exactly how to use it. Could not recommend this app more!!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

Download this app right now!! Live rates straight from your Eparcel account and label printing all in one, this app has already saved so much time and money plus the Addition Support team have been absolutely incredible throughout the whole set up process. Could not be happier with this app, do yourself and your Shopify store a favour and add this app!

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

This is a fabulous app! It is easy to install and use. The customer support is always prompt and effective at delivering a solution.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 17, 2020

I've just recently started using this App. Overall it was set out well, and the video tutorials for set out were extremely helpful. But what's impressed me most was the support and speed in which a response and solution was offered by Addition support once i emailed with an issue. I had a small issue with Shipping cost conversions from US dollars to Australian. Emailed support line thinking it might take 24 hours to get a response, but within 5 mins I had an answer and the problem solved... As a small business owner i am grateful for that! Zann thank you!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2020

Addition support provides instant and amazing support. Great app and definitely worth the price. Highly recommend it.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

July 3, 2020

If I could rate this app a 6 out of 5 I would! Addition support provides the best support and setting up assistance we have had so far with any app installed on Shopify. Highly recommend this app to anyone.

Using app

4 days

Total reviews

4

Average rating

4.8

5 / 5 Share

July 2, 2020

Best ever experience with an app I have ever had, Addition support jumped on a call with me using Google hangouts to show me the full app via screen share something no other app company has ever done! Was surprisingly a really fantastic app and was so simple to use you can't ask much more than that to be personally shown a live call walkthrough. Can't recommend this app highly enough would be the #1 app experience I have ever had on Shopify

Using app

15 days

Total reviews

9

Average rating

3.3

5 / 5 Share

July 1, 2020

Great customer service, I had few questions about setting and the team walked me through step-by-step

Using app

42 minutes

Total reviews

2

Average rating

3.0

5 / 5 Share

June 25, 2020

Fantastic app, as a new business owner, this is one less thing I have to worry about. Brilliant customer support from Addition support, he goes above and beyond every time!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2020

The customer service that I receive from this app is out of this world, i cant even belive it. Every problem i had i got walked thru, in my case over the phone. Did my first bulk order and went perfectly. if there were more stars on this rating i would give more highly recomend

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2020

Bloody good app. If you're using Aus Post to ship domestic or international then this is the perfect solution. It will save you a lot of time and pain. If anything doesnt work, use the support function to send a message. I raised two support tickets as I got stuck and received a response back within minutes. Great app 10/10

Using app

3 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2020

BEST. APP. EVER. Does exactly what I need quickly and easily. It was super easy to setup and now creating labels and fulfilling orders takes a quarter of the time it used to. Don't think I could live without it now!

Using app

4 days

Total reviews

12

Average rating

4.6

5 / 5 Share

April 1, 2020

Very fast and responsive customer support - THANK YOU - I am often nervous when taking on a new app. The shortfalls about identifying road only items would be a great feature that we are still looking at, and thank you for taking on board that suggestion. Otherwise, does as it should, and I am very happy with it.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2020

Great customer support. It's cut down my order prep time considerably, and made it much easier/ quicker. As someone who is very busy, and does not enjoy fiddly details, at the best of times, this app has been a godsend. I currently have a very small but growing online shop. And as someone who is "doing everything" in a growing business, this app has been a great investment in the conserving of my time - helps cut out some of the workload. I highly recommend.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!

Using app

6 months

Total reviews

6

Average rating

4.5