All reviews

Rating Breakdown

  • 5
    95% (163 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
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5 / 5 Share

Aug. 1, 2021

The costumer service was beyond exceptional. Addition support took the time to guide me through some issues in a video call :)

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2021

This app has been a miracle sorting out our rather complicated shipping setup. Many rules that we have to have in place due to laws around sending plants within Australia we causing problems within Shopify's default shipping setup. Addition support has helped me every step of the way, has gotten back to me within a very timely manner, and helped to explain things in an easy-to-understand way. Can not recommend this app more if you are looking for help with your shipping and fulfillment problems!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2021

OK - this app has just changed my world..! It is literally saving our business hours in fulfilment, and removing the room for error that was there with a lot of our previously manual processes. Onboarding and support very customised and super helpful. 100% recommend

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 12, 2021

Brilliant App, makes your business move at speed and scale. The team at addition were fantastic at on-boarding and their ability to understand how to simplify was first class! Highly recommend

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2021

SAVE TIME AND MONEY! I had tried to install 5 apps to my online store. This one by far is the easiest to install (5min exactly), activate and integrate. It is a complete package as it also includes real time shipping rates. Thank you for developing a logical, practical and user friendly app.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2021

Where do we even begin? Let's just start with we won't be able to have a successful launch without the help of the Addition team. We're running a Hobby Store, which means we're dealing with various packages of different dimensions and weights. The Addition team's been helping us through the entire process - from setting up the weights, to making sure the packages are all fine. Very very fast support with a great sense of humor - if they can put up with us being technologically cursed, I'm sure they can help solve your problems too. Let the stars and other reviews speak for themselves - highly recommend this app.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2021

Brilliant App for Shopify - Auspost Business. Simple to use. Cuts down time entering information to Auspost even with an import App. Highly Recommend!!!

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2021

I had a problem due to information not being entered correctly by me. After contacting Addition, The support team emailed me back and was straight into fixing the problem. This has saved me so much time and taken the guess work out. Highly recommend this app. Customer service is exceptional. Thank you so much

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 19, 2021

Just started using this app for my store and its perfect for what I need. Customer service from the Addition Support was amazing! I would highly suggest! Thanks Team Addition Regards Team Elevate Power

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2021

Highly recommend!!!!!!!! Wow what can i say this app support is amazing, from start to end, it has been joyful to work with support, we hit a few issues and sorted them pretty quickly wow. This app is great anyone who is moving from woocommerce you should try this. finally our site is up and running. thank you and many blessings

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2021

I really struggled with my shipping due to some things needing to be posted as letters. Shopify really doesn't allow for that. The support I got from Addition support was second to none in switching over to letter postage and adding up postage for multiple items. They responded to my support query very quickly and even rang me on a Saturday to make sure they completely understood my requirements. Brilliant and highly recommended.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2021

I was absolutely mind boggled with shipping, after reading reviews and trying it myself, I couldn't be happier with the result, and even the ongoing support with labelling etc is very prompt, thank you Addition.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2021

The Addition team was super helpful in setting up my Australia Post rates. I have quite a complicated shipping profile and the Addition team was always there to help. Very quick to answer and to fix any glitches, if any. Nothing too hard! Very professional ! Great Aussie team ! I would highly recommend their app to anyone wanting to have calculated Australia Post rates on their shopify store !

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2021

This is a great app to use - I'm so glad I came across it after months of using many different apps that cost a lot more and were not as efficient as this app! It was easy to set up my account preferences, integration with Australia Post and package sizes by following the installation/user guides. It took me about 20 minutes to set up. It's very user-friendly and what's even better is the flat-rate cost per month (no additional charges per label!). Addition Support were super quick to respond when I asked for help. I definitely recommend this app!

Using app

12 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 18, 2021

So helpful, great communication re any questions in the set up of this App Also offered to talk me through the set up and all functions of shipping labels

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2021

Amazing cutsomer service. Simple to use and very intuitive app. Would highly recommend to anyone looking to simplify and save time on the shipping process. Thank you so much!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2021

Great app, easy to set up and use. I needed something added, it was done under 5 minutes. Best support ever!

Store

SINS4X4

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Very useful app! looking forward to having the option to remove express post at the product level as we can't ship everything by air due to the nature of the product, but helpful in every other way and support is spectacular, always a very quick response (within minutes)

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

I'm super happy with this app and the support received from Addition. We had a few complicated requirements and the team was able to quickly and effortless implement them all. I would recommend this app to anyone looking to integrate their Australia Post eParcel rates into Shopify. A++

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

This app is amazing for setting up shipping, no more copying and pasting! The setup was so easy and the support from Zaan has been incredible. The best support I've seen for any app! Definitely give this app a try, you won't regret it :)

Using app

19 days

Total reviews

2

Average rating

5.0