AMP Australia Post Shipping
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We use this app for shipping integration with Australia Post, but also for managing free ship thresholds. We cannot access the data in the app, every change needs to go through their support team. We have made a decision to increase charges with upcoming post rate increases - 3 WEEKS LATER we are still waiting for a response from their support team. Being unable to implement a change ourselves, and having no support means we are now actively looking for an alternative - not the job you want a week out from year end. Very disappointing - service has progressively worsened since AMP bought this app from the original developer.
Hi Team! We apologize and I have reached out with the changes we are bring in after your feedback. - Team AusPost Shipping
I've loved the convenience of this app for a few years, but I think it may have become abandonware now :( I've been trying to get in contact with support regarding a change from Shopify that seems to have broken this app's shipping calculations for some addresses and not others, but they haven't replied. I'm hoping they see this and I can delete this review, but if they don't reply I'll be forced to switch apps as soon as practically possible.
I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.
Hi Travis, We're really sorry to hear how frustrating this experience was, especially after using the app successfully for so many years. It’s clear you put a lot of time into trying to get everything set up, and the issues you encountered clearly impacted your business and caused serious stress. That’s not the experience we ever want to deliver. We completely understand why you made the decision to switch, and while we regret not being able to support you in time, we do genuinely appreciate the honest feedback. It's already helped us identify some key areas to improve, particularly around setup support and response speed for merchants upgrading or using label features for the first time. If you're ever open to it, we’d still love to understand more about what happened behind the scenes so we can make sure no one else runs into the same roadblocks. In any case, thank you again for all the time you spent with Addition. We truly value the years you were with us.
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine, Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team. The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue. As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility. We’re happy to assist further, but we do need full details in order to properly troubleshoot.
We have had this app since 2022, at that point we received great customer service when adding new products was causing issues. Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money. If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies. Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish
Hi Emma, Thank you for sharing your feedback and for being with us for such a long time! We understand how frustrating it must have been to experience downtime, especially when running a business. While our support team is growing, we currently don’t offer after-hours support, but we’re working hard to improve our overall support experience and response times. Please feel free to reach out if there’s anything we can do to ensure everything is running as smoothly as possible moving forward. - Laura @ Team AMP
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it. Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius, Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online. Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability. Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund. - Team TCC
As of 17th March 2026, their support is non-existent. I have tried to contact them over the last 3 weeks and received one automated reply. Revised review to 3 stars. Surely you have better Customer Service than this??!! UPDATE March 2026 Support has dropped off considerably since handing over to new owners. Two of latest tickets have remained unanswered and their "Live Chat" is never live. Still waiting for a reply 10 days after I found an issue with the overseas regions that is preventing customers from purchasing. UPDATE - 1 week later Still no reply from support. It appears that they don't reply to any support tickets now. Review revised to 4 stars. If left another week without a reply, I'll revise the review down again. UPDATE - 2 May. More issues. I have received an email from Sam assuring me that everything is being resolved and was apologetic. That was 2nd & 4th April. No contact since then even though I have followed up multiple time. Really bad back end support. Also note that Shopify has flagged the APP as needing an update by the developer and may not work properly. ORIGINAL REVIEW: The support I have received even before I've started using the app has been nothing short of amazing. Support has been very accessible and provided a run through of the in's and out's of the app to ensure everything was running smoothly. Additional support for when I had an international shipping issue that was of my doing. I highly recommend.
Hi Team RXSG! We’re sorry to hear about the issues you’ve faced over few weeks and multiple updates! I have sent you an email about what we are doing to completely turn that experience around. - Team AMP
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