All reviews

Rating Breakdown

  • 5
    95% (161 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 6, 2024

We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2024

After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Automatic integration works wonders for us. Incredibly helpful support team.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

Great app, it makes the process so fast and easy. I have been using this app for over 3 months. Thank you!

Using app

5 months

Total reviews

8

Average rating

4.8

5 / 5 Share

June 14, 2023

This app is amazing. I Can get my usual work done now in 1/3 of the time! Being time efficient in a small business and being a single parent, time is precious. Thanks for an amazing app!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2023

Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2023

I use this app across 4 stores for roughly 2 years and has been smooth sailing!! Support team are great - they know their stuff, and questions and email are answered. Will be using them again in my next couple store and would HIGHLY recommend!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2023

Laura has been an absolute legend in helping us get our complex product freight sorted. If I could give more than 5 stars I would!

Using app

18 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 28, 2023

This is an amazing app. Saves me so much time fulfilling orders through eParcel. Fantastic interface and great customer service. Can't fault it - thank you!

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

Fantastic app, works seamlessly for past several years we have been using it. Any issues it may experience has been dealt by a extremely competent and transparent support team. Which is rare among Shopify App developers. Highly recommended.

Store

Keoji

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

"The Addition app is brilliant and very easy to use. Their support (shout out to Laura) has been incredible and couldn't ask for anything more! Couldn't recommend enough!"

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Awesome app, we find it very easy to use and it saves so much time! We have just installed it for our second store and couldn't be happier. They have amazing customer service and help you at every step. If you use both eParcel and Mypost business accounts you can use them both within the app. Thank you and keep up the good work!

Using app

Over 1 year

Total reviews

9

Average rating

4.4

5 / 5 Share

Feb. 23, 2023

I've been using this app for over a year now with with our ecommerce shop and never had any issues, this app makes shipping simple easy and fast. I did just recently have a glitch with it and contacted customer support. I received a response within 10 mins and I can honestly say that the agent, Laura, was extremely helpful and did everything to assist me and we managed to resolve the issue quickly. Would highly recommend ! :)

Store

Sundaze

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

I can honestly say that the local Australian agent, Laura, has done nothing but try to assist me with every request. I tried this app a couple of years ago and deleted it due to it being a little glitchy, but reloaded under a different store because of its five-star reviews. I'm not going to suggest that it's an necessarily easy platform to navigate on the first viewing, but once it's set up correctly with the help of the team, it will save you an abundance of time. Stick with it, reach out to Laura, and get the job done. Tim

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2023

A very straight forward well balanced, easy to use application, and must for anyone that plans to link their store with Australia Post. Every time I reached out for assistance from their customer service team, I was given very fast and incredibly helpful replies, the team member in question whom I spoke with was very friendly and understanding, and willing to help me solve any issue I have come across thus far. I absolutely recommend this app :)

Store

SUNTONE

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2022

Never in my whole life have I experienced customer service as good as Addition. They are so quick to respond, patient, and so helpful, and it is highly appreciated. I never ever write reviews so trust me when I say that this is 110% worth every cent, and makes checkout so much easier.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2022

The support team are SO helpful, they email back to me really fast, and implements improvements / tweaks ASAP. For $10/month this is a REALLY good app!! Every app always has room for improvements and feature suggestions, but they're happy to work on it!

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 8, 2022

Super practical and hassle free App to manage shipping rates and import orders and customers' details to print out easily all the shipping labels needed. We have been using Addition app for the last 2 years and it has always been working smoothly. Outstanding Technical support and responsive and fast customer service. They can make a real difference if you need a specific customisation. I can only say positive words about these guys. 100% recommended.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 30, 2022

Work very well, support is there when I've needed it, the integration to my shop has allowed for fast accurate freight pricing live on my store front which means I am not loosing money from outdated estimates.

Using app

6 months

Total reviews

16

Average rating

4.9

5 / 5 Share

March 28, 2022

This app is really good. Thank you Addition, now we have time to watch Jeopardy at 4pm SBS channel, its re-runs but still ok. Although, I wish Takeshi's castle would come back. Ah... miss watching people get slammed by rubber balls. Thank you Addition app.

Using app

Almost 2 years

Total reviews

9

Average rating

4.0