AMP Australia Post Shipping

We've been using the Addition/AMP app for years, and enjoy its ease of use. The support has always been prompt and helpful - thanks to Siobhan for her help yesterday in getting me up and running again quickly. We'd love to see a few areas streamlined in the future, for example, being able to view/print the labels and manifest without having to download them. Look forward to seeing what changes the new team bring in.

We've been using the Addition app for several years and have rarely experienced any issues. A few weeks ago, we encountered a problem where our shipping rates were no longer displaying correctly. Anoop was helpful throughout the troubleshooting process. He took the time to investigate the issue, identified the root cause, and helped resolve it. We really appreciate the support. Thanks again.

Great app once configured, but support needs improvement We have used Addition for several years and, once correctly configured, the app works very well. It reliably displays our Australia Post eParcel rates at checkout and gives us the flexibility we need for products with different sizes and packaging requirements. However, I do need to be honest about the support experience. Recently, we had an issue causing incorrect shipping rates at checkout, and getting assistance through the app’s normal support channel was very difficult. We received little to no response and ultimately had to contact the AMP team through support for another one of their apps before we could get proper help. Once we were connected with Anoop, the experience improved considerably. He arranged access to our store, involved the technical team, kept us updated and eventually identified and fixed the packaging issue. He was helpful and transparent, and advised that they are now hiring more dedicated Australian support staff. The app itself is very useful and works well once everything is set up correctly. I hope the planned improvements to support are implemented, because reliable and timely assistance is especially important when shipping rates suddenly stop working at checkout.

UPDATE 22nd August 2026 The new team, Siobahan and Anoop have got Addition back on track, with prompt support. Most issues are only very simple things, so by checking your mass's in Shopify and volumes in Addition, you can rule out most issues. Otherwise it's most probably getting the packaging correct for the dimensions of the item's you're sending. My advice is make the mass reasonably large, so it covers the postage for you. Also, add a handeling charge for overseas markets, but they get more difficult each month. After 9 years of great service, just like many others, I'm trying to get in touch with Addition by AMP but it seems nobody is at home. What's happening? Where is Laura and Francis?

I'm a MyPost Business customer and trialled this app after using the MyPost Business Chrome plugin for the past year. I will be returning to the plugin. I think this app has a lot of great functionality but it wasn't right for me at this time. Although this app saved me time in some areas - e.g. auto payment and the ability to fulfil all orders with one button - other steps took more time - e.g. needing to create and name a shipment + manifest + lodgement, which are steps I don't have with the plugin. (If you're using eParcel or multiple postal carriers, you might already be familiar with this type of workflow so it wouldn't be a drama, but I only use Australia Post's MyPost Business at the moment and prefer to keep it simple.) There were some tasks that would probably take about the same time with either method but would have required additional setup time from me to get working properly, such as setting up my particular pricing rules and working out total packaging weights for non-standard boxes (it's easier to input total weight of a non-standard package with the plugin). I've already invested a heap of time in my current method (with an Airtable spreadsheet and formulas for MPB pricing), so this app is not worth the cost for me at this time, but I would recommend it to other shop owners who aren't willing or able to go down the spreadsheet DIY route and need to get shipping now. I'm giving it four stars here because it wasn't right for me but I think it's a good app and the customer service was exceptional - I got a personal phone call from the support team to talk me through a problem I was having. The trial is a good way to determine if it will work for you. If my order volume increases dramatically this year, I will consider re-installing the app.