All reviews

Rating Breakdown

  • 5
    95% (163 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
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5 / 5 Share

Feb. 4, 2021

This app has saved me so much time and hassle and best of all the service from Addition Support team has been so incredibly amazing!!! They walked me through every step and made sure I understood exactly how to use it. Could not recommend this app more!!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

Download this app right now!! Live rates straight from your Eparcel account and label printing all in one, this app has already saved so much time and money plus the Addition Support team have been absolutely incredible throughout the whole set up process. Could not be happier with this app, do yourself and your Shopify store a favour and add this app!

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

This is a fabulous app! It is easy to install and use. The customer support is always prompt and effective at delivering a solution.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 17, 2020

I launched yesterday and fulfilled 12 orders with the app, it was so easy, straightforward, and user friendly. And the support from addition team is excellent. No matter what time or day, instant support, exactly what I needed on launch day!!

Using app

About 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

Aug. 17, 2020

I've just recently started using this App. Overall it was set out well, and the video tutorials for set out were extremely helpful. But what's impressed me most was the support and speed in which a response and solution was offered by Addition support once i emailed with an issue. I had a small issue with Shipping cost conversions from US dollars to Australian. Emailed support line thinking it might take 24 hours to get a response, but within 5 mins I had an answer and the problem solved... As a small business owner i am grateful for that! Zann thank you!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

Adding different shippings to my shopify stores is super easy! I am happy to have installed this app.

Store

Scarfff

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2020

Addition support provides instant and amazing support. Great app and definitely worth the price. Highly recommend it.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 13, 2020

There were a few bumps to iron out due to lack of knowledge. Addition support is AMAZING, incredibly patient, super efficient with responding and very helpful. Thanks so much Addition support.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

I have had Addition help me twice now to add different shipping to my website. Both times he has been very helpful, patient and professional. I would definitely recommend him and give him 5 ***** as it is very difficult to find good service these days.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2020

A great app! Addition support is the best, he's helped me so much getting my shipping working. Even gave me a phone call to help explain some things to me. Brilliant! Recommend this to anyone wanting their shipping to work more effectively in their shop.

Using app

7 months

Total reviews

3

Average rating

2.3

5 / 5 Share

July 3, 2020

If I could rate this app a 6 out of 5 I would! Addition support provides the best support and setting up assistance we have had so far with any app installed on Shopify. Highly recommend this app to anyone.

Using app

24 days

Total reviews

4

Average rating

4.8

5 / 5 Share

July 2, 2020

Best ever experience with an app I have ever had, Addition support jumped on a call with me using Google hangouts to show me the full app via screen share something no other app company has ever done! Was surprisingly a really fantastic app and was so simple to use you can't ask much more than that to be personally shown a live call walkthrough. Can't recommend this app highly enough would be the #1 app experience I have ever had on Shopify

Using app

22 days

Total reviews

8

Average rating

4.0

5 / 5 Share

July 1, 2020

Great customer service, I had few questions about setting and the team walked me through step-by-step

Using app

42 minutes

Total reviews

2

Average rating

3.0

5 / 5 Share

July 1, 2020

Brilliant App... cannot speak more highly about the support from the Addition team. The automated lodgement, labeling and tracking information make the selling process seamless. Highly recommend it!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2020

Fantastic app, as a new business owner, this is one less thing I have to worry about. Brilliant customer support from Addition support, he goes above and beyond every time!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2020

The customer service that I receive from this app is out of this world, i cant even belive it. Every problem i had i got walked thru, in my case over the phone. Did my first bulk order and went perfectly. if there were more stars on this rating i would give more highly recomend

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2020

Bloody good app. If you're using Aus Post to ship domestic or international then this is the perfect solution. It will save you a lot of time and pain. If anything doesnt work, use the support function to send a message. I raised two support tickets as I got stuck and received a response back within minutes. Great app 10/10

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2020

BEST. APP. EVER. Does exactly what I need quickly and easily. It was super easy to setup and now creating labels and fulfilling orders takes a quarter of the time it used to. Don't think I could live without it now!

Using app

About 1 year

Total reviews

10

Average rating

4.5

5 / 5 Share

April 28, 2020

By far the best customer support I have met in years. They have a comprehensive knowledge base, their developers are very responsive and proactive, and I was able to resolve all additional questions I had. I would highly recommend anybody looking for an AusPost solution to check this app out first, and don't hesitate to reach out for help.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

I had some issues with this app initially however I received some help from the Addition Support and I couldn't be happier. Everything is working smoothly now and none of it would have been possible without the Addition team :) Not only did they respond to my query within the hour of me posting it, but they did it over the weekend (which is not something I would expect). They went above and beyond!

Using app

About 1 month

Total reviews

1

Average rating

5.0