All reviews

Rating Breakdown

  • 5
    95% (163 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 1, 2020

Very fast and responsive customer support - THANK YOU - I am often nervous when taking on a new app. The shortfalls about identifying road only items would be a great feature that we are still looking at, and thank you for taking on board that suggestion. Otherwise, does as it should, and I am very happy with it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2020

Great customer support. It's cut down my order prep time considerably, and made it much easier/ quicker. As someone who is very busy, and does not enjoy fiddly details, at the best of times, this app has been a godsend. I currently have a very small but growing online shop. And as someone who is "doing everything" in a growing business, this app has been a great investment in the conserving of my time - helps cut out some of the workload. I highly recommend.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2020

This app makes organising shipping in Australia super easy. The support team is also fantastic, super-fast, and they care. Thanks guys!

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!

Using app

Almost 4 years

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 29, 2019

These guys are great to work with. Super fast response to a rating glitch including a phone call within a few minutes of me logging an issue. Outstanding communication, issue resolved sameday. The promptness and communication these guys gave me was second to none, really wow:) Thank you so much to Australia Post and the Addition team.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2019

As a new small business I can't recommend this app enough. It covers everything I need. Calculated shipping, Dimensional weight & csv export into my post business. No need for any other app. Great value for money and the best support I have ever had from any of the apps I've used so far. Keep up the amazing work Zann.

Using app

About 1 year

Total reviews

7

Average rating

4.7

5 / 5 Share

Oct. 7, 2019

This app is amazing. The support from Addition support is fantastic, he is so easy to talk to and so efficient. I have never had an issue that he couldn't fix. This app does everything for my business, it calculates all the shipping prices for my customers and even applies my Aus Post Discount automatically. It's seamless, and so easy to operate. It's worth every cent. Thank you Addition support for being SO reliable and for helping me so much.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

Trying to set up shipping on Shopify was driving me crazy, so I decided to give Australia Post Shipping a try and installed the app on a 7 Day Free Trial. I had some queries regarding set up and so submitted a request on the Addition Help Centre. Within 10 minutes I'd received a phone call - the best customer service I've ever experience!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2019

The team from Addition provided detailed and fast support for this Shopify App. I recall reading all the positive reviews on this App so we were looking forward to a positive experience as shipping in an ecommerce store can be a headache. Well we had just a few questions, or maybe a lot of questions and they were very patient and answered every one. All is working well and even after a few months, they continue to offer the same good support at no additional charge. This app is highly recommended.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2020

Addition support (ap support) is very helpful and highly committed to sort out any problems a quickly as possible,

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

Addition has the best support for an app anywhere in the world. Fast, friendly, knowledgeable and helpful.

Using app

Over 5 years

Total reviews

3

Average rating

3.7

5 / 5 Share

May 15, 2019

This is a great add on to our store and the support offered by Addition is fantastic. Would definitely recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2019

Really great app! Integrated really easy. The Addition team are great and got back to me almost immediately even though they were away in America. No problems at all and I can now ship internationally without hassle. Highly recommend.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2019

This is the best app I've ever used. Addition support provides outstanding customer service & advice. If you need support and lodge a support request, you'll get a response and phone call within minutes. Thank you so much.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 26, 2019

Really great support and the app works as described. I spoke with Addition support, he was excellent at running through and customising the app for us.

Using app

6 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 6, 2022

This app is essential for all Australian stores. Customer support is very polite and friendly and replies instantly. Highly recommend!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2019

I used this app to give real time shipping rates for Australia post and it has worked seamlessly. All Australian should consider this essential. Recently we moved to eParcel (Australia Post's worst software). I emailed Zan to support realtime integration of the eParcel rates, I received an instant response and support for eParcel that our staff just love. Thanks to Zan and the team.

Using app

Over 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

April 3, 2019

We send bulk amounts of parcels out every month, This app has saved us time and time is money. Its a no brainer to get this app. And app support is one of the best we have come across.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2020

This app is essential for any online Australian business. The support from Addition is fantastic and they are quick to respond with any queries and the app is awesome. Saves me so much time now.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review, we are very pleased to hear that the app is saving you time.

5 / 5 Share

March 24, 2019

Hands down the best support and app out there. This is a must have shipping app and honestly the best one out there. Addition support is always there to offer support and will sort out any issues you have. Nothing is too big or too small for him and the response rate is super fast. I would give him more then 5 stars if I could.

Using app

About 4 years

Total reviews

1

Average rating

5.0