ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.3
feedback
283
chart
#2,794
All reviews
Rating Breakdown
Review RSS Feed
Nov. 18, 2024
Use the app for all our promotions. Excellent customer service, fixed my issue very quickly and efficiently.
Hey there Kelly Hopter Art Shop and team! Thank you so much for your amazing review! We’re delighted to hear that you use our app for all your promotions and that our team was able to resolve your issue quickly and efficiently. Your support means the world to us! If you ever need assistance again, please don’t hesitate to reach out.
Nov. 5, 2024
good
Hey there Bella Italia store and team! Thank you for taking the time to share feedback. Can you tell us more about your experience? Is there anything specific that we can improve to make our app better? I hope to hear from you soon! Regards, Sharky Team Supervisor - ADU: Automatic Discounts
Sept. 24, 2024
App itself is good, however the pricing model is bad for anyone that is running a retail store, stores with high turnover and small profit margin will suffer great expenses from the percentage based success fees. It takes the total cost of the app easily above £80 per month for us. They need to remove or reduce the success fees.
Hi there Top Shop Premier Maltby and team, Thank you for your honest review. We appreciate and understand your feedback about our pricing model. Please be assured that we will work on this as soon as we can. We appreciate your patience and understanding while we work on this. - ADU Management Team
Sept. 6, 2024
Works fantastic!
Thank you for the wonderful feedback MSXII Sound and team! Your support is highly appreciated.
Aug. 24, 2024
Hi Renso Foods and team! Thank you for taking the time to leave us a review. Can you please tell us more about your experience with our app? Is there anything in specific that you think needs to be improved in order for us to provide you with a better experience? We hope to hear from you soon!
Aug. 6, 2024
Works well, customer service is fast & goes above and beyond consistently to help any issues that come up.
Hi there LIULI Crystal Art and team! Thank you so much for your kind words! We're glad that our support team was able to help you out. We will continue to work hard to ensure that you get the support you need. If you have any questions or need help, please don't hesitate to reach out to us!
July 29, 2024
The best support I have had with Ron. He recorded videos with step by step on how to set up the discounts, so helpful. Very happy with all the support. Truly recommend the APP.
Hey there CosmeSelect and team! Thank you so much for taking the time to leave a review and share the great experience you had with Ron! Your support is highly appreciated and helps us a lot. If you need help with anything else, please don't hesitate to reach out to us!
July 19, 2024
It has all the features I’ve been looking for but couldn’t find in other apps, and it works with the Rebuy. RG was amazing, he walked me through the setup on a call and answered all my questions with such patience and clarity. I couldn’t be happier with the experience and highly recommend!
Hey there Maude and team! Thank you so much for the glowing review! We're thrilled to hear that you had an amazing experience with our app and with the support RG provided. We assure you that we will continue to do our best to provide your needs. If you need further assistance, you know where to reach us!
July 11, 2024
This app is so robust -We use it to hyper-customize discounts and gifts with purchase. The functionality is much greater than what Shopify offers out of the box, and the service is fast, friendly and helpful!
Hi there LoveSeen team! It's great to hear that you had a wonderful experience with our app! Thank you so much for taking the time to leave feedback, we truly appreciate your support. Please let us know if there's anything else we can help you with. Thank you for choosing ADU!
July 8, 2024
The app does exactly what is says it does, perfectly. The customer support is exceptional. I am not a tech person and their guidance was so simple and straightforward and made it very easy for me to achieve what I needed. Very good service!
Hi there Aleksander Revas! Thank you so much for the heartwarming review! Your feedback is very important to us and we're glad that we're able to help you out. If you need further assistance, you know where to reach us!
July 8, 2024
This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.
Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far. I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you! Best, Hannes Bez Director of Customer Experience
July 6, 2024
i really hope that this helps my sails
Hey there VT Supply.Store! We're thrilled to have you on board! If you have any questions or need any help setting up the app, please feel free to reach out to us! We'll do our best to help increase your sales. Thank you for choosing ADU!
July 2, 2024
This app does a good job on expanding upon Shopify discounts based on much more fleshed out logic options.
Hey there The Gallery Collection and team! Thank you for the 5-star review! We appreciate your support. We just noticed that you've uninstalled our app. Can you share with us the reason why? If you need help or have any questions, just send us a message so we can help you out. We hope to hear from you soon!
June 28, 2024
This app is excellent and meets all our needs. RG from support is a great guy! He has done everything from setting up promotions to testing them all.
Hi LopezTees and team! Thank you so much for sharing your experience! We're glad that RG was able to help you out. He works hard to ensure that our merchants receive prompt and accurate support, we're very lucky to have him on our team! If you need further assistance, you know where to reach us!
June 24, 2024
Although it was difficult during the first setup, I found that this app offers unique features compared to others. RG from the customer support truly stands out, providing detailed explanations that simplify everything and make it much less complicated! I strongly urge you to try it out!
Store
My Store
Using app
21 days
Hi team! Thank you for sharing your experience with us! We're glad to hear that RG was able to help you out. We'll do our best to continue to provide you with outstanding support and service. If you need anything else, you know where to reach us!
May 29, 2024
Just started using, but like what I see so far. Our use case was to allow sales reps to get a large discount up to a maximum savings of a certain number of dollars. Tried this, and seems to solve our issue. Thank you!
Hey there Aromatique team! Thank you for making our day with a wonderful review! We're glad that you liked our app. If you need any help or have questions, please feel free to reach out to our team. We're always happy to help!
May 22, 2024
Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with our app, but we don't seem to be able to make contact. If you're open to it, I'd love to set up a call to chat about the issues you've experienced with ADU. Please let me know! Best, Hannes Bez | Director of Customer Experience
April 22, 2024
Thank you for the 5-star review Reed Made Speed team! We appreciate your support.
April 14, 2024
The app is great and super easy to use. I love that I can create custom discounts for my store.
Hi there realskincare.com and team! Thank you so much for your kind review! We appreciate the feedback and support, this helps us a lot. We know you're having a great time using the app so if you have any questions or need any assistance, please let us know, we'd be glad to help!
April 5, 2024
Charge for all sales in one market. Got help from their support to setup a few things, but it started to charges us 2.9% sales from 1 whole market, without any features activated from their side. Asked to remove this app and get a refund, but the help was not help, it was more "try to stay and make it complicated with a lot of questions". Do not recommend.
Thanks for taking the time to contact us. I'm sorry about your poor experience with us. I've reviewed the case and I believe most of this was just a communication mixup. I've already issued a refund to your account, and I'll be contacting you directly to sort out the rest. Hannes Bez | Director of Customer Experience