ADU: Automatic Discounts

Hi, thanks for the feedback. Let me clarify our pricing. The "Free plan available" displayed by Shopify in the app listing page is specific to the "Discount Links" and "Discount Popup" feature of the app. When you install the app, you don't have to approve charge and can use the discount links feature free. It's like that since 2016, and we won't change that because many users use this feature. That's why Shopify displays "Free plan available". As for the other paid features, like the Discount Rules and Prefilled Carts, they do require a subscription plan (every plan has a 7-day free trial that starts only when you select a plan, not on app install). Some features also require a one-time fee of $49.99, like Display Savings, which also works for merchants on the free plan. We've made a graphic of our features and pricing here: https://tabarnapp.com/automatic-discount-pricing-2/. If you did pay a one-time fee for a feature that doesn't work for you, drop us a mail and we will refund it. About the issues you've faced, and related to the instruction videos, could you tell us what they are? Indeed, it's hard to cover everything in a single video, but we try to record a video when it's needed or requested by a merchant. We put all our videos in our Youtube playlist (https://www.youtube.com/watch?v=c6Uose34iOQ&list=PLGYOZMSnTXxUwUyZO--JpLyY7_qjegUlR)

Hi, thanks for the feedback. 1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us. 2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer. 4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to [email protected], that would be very appreciated. 5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time. 6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.

UPDATE on 05/16/2019: We found the cause of the broken checkout. It was cause by the discount code name itself (15%_OFF_US_$100_OR_MORE). Special characters like % and $ and even underscore shouldn't be used in the coupon code name. --- Hi Mark, thanks for the feedback. We sent a login request but it stayed "pending" for 5 days and then got rejected. The issues you faced was specific to your store, we couldn't reproduce this issue our our 3 dev stores. We actually tried many things to fix it our side, but it's almost impossible to reproduce the same store environment with the same apps, same scripts, same theme with the same customization. I apologize for the inconvenience it caused to your business, sincerely. If you want to give another shot to the app, on your live store or on a clone store with the same setup, let us know and we will work on it as long as it's fixed.

Hi, we sent a login request to have a look. 1) Some themes indeed require customers to click on the "Update" button in the cart page to update the cart. And sometimes, stores have several apps installed, therefore fighting for resources. That explains why our script can load slower. You can insert our script directly in your theme.liquid file (see our FAQ here, near the middle of the page: https://tabarnapp.com/faq-automatic-discount-app/) This should help loading our script faster. 2) About the Paypal Express, the best is to have it located on the Checkout page, rather than on the Cart page, for similar reasons than #1 above. Here's how you can move it from the cart to the checkout page: https://help.shopify.com/en/themes/customization/cart/add-more-checkout-buttons-to-cart-page#show-checkout-buttons-on-the-checkout-page

Hi, thanks for the feedback. The refund have been sent. We did look into it, for many hours, if not days. The reason it didn't work for your case was the number or scripts/apps and custom code inside your theme. That's why we asked to make some changes in your theme, to try to solve the conflicts. Sorry again that it didn't work out.

Thank you for the feedback. I'm sorry for the poor support. We indeed don't have any phone support, as our team is small and mostly only developers. About the 7-day trial, it starts after you select a paid subscription, not before.

Thanks for the feedback.

Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the free plan. The discount rules (basic or advanced) are part of the paid subscription, indeed.

Hi, this $0.01 activation charge is gone now. Thanks for the feedback, that helps us improve.

Thanks for the feedback. Thanks for the review. Shopify has indeed a discount links feature and automatic discount for Buy X get Y discounts. The main difference is the number of discount rules (applying discounts automatically, based on what's in the cart) that you can do with our app, and the fact that you can offer multiple tiers of discounts. We do charge one-time fees for 2 of our features: an add-on feature to display the discount and savings in the cart AND another feature to get more advanced cart rules (eg. based on collections, customer tags, past orders and more).

Thanks for the review and sorry for the inconveniences.

Thanks for the review. I believe this can be achieved using the discount type "Buy X get Y" from Shopify discounts. And you can use our app to automate its application.

Thanks for the review. You are right, this Slack channel wasn't a good idea, we closed it. I believe we did improve customer support, as the team grew last few years. We have some tutorials, mainly Youtube videos, but you are right we could add more of them, and we will. About the use of the app being complicated, we redesigned the admin UI to be simpler.

Thanks for the review. When an app pushes an update, Shopify requires the merchant to approve and to click on "Upgrade". That's probably why it wasn't working for you anymore. We did change the dashboard to be able to add new features to the app.

Thanks for your review. The discount popup doesn't show every time, you are right. We do that on purpose, not to annoy customers. It shows when a discount rule is met and when a discount is applied. We're also building a new feature to show the discount popup based on other factors than what's in the cart (coming at the end of 2019). About the vague replies, sorry about that. We did improve support as the team grew last few years.

Hi, since your review, we have split the app in 3 servers: - one for the admin part of the app (what merchants play with) - one for the store side (what customers play with) - one for what applies the discount automatically Therefore we split the load and prevent this from happening again.