AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
2,105
chart
#3,749
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
19%
-
Less than a month
21%
-
Less than a year
30%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the excellent customer service they received, with quick responses, clear communication, and efficient issue resolution. Users appreciate the helpful and friendly support team members like Jai, Shaim, and Karan. The app is also commended for its comprehensive functions, ease of use, and effectiveness in email marketing and customer engagement. However, on the negative side, there are complaints about misleading information, incorrect billing, account suspensions without reason, and difficulties in canceling subscriptions. Some users also mentioned limitations in features like using Gmail addresses for business emails and issues with scheduling texts and adding photos. Overall, while the app has its strengths in customer service and functionality, there are areas that need improvement to ensure a better user experience.
Highlights
Review RSS Feed
All reviews
Nov. 22, 2025
DO NOT WASTE YOUR MONEY!! They say that the email spam rate should be within 0.40% but they would disable the email feature even if you are within that limit. The customer cannot help you at all, and they would send you a canned response that they have reported this issue, and would make you wait days to fix an issue in their system. When I told their agent Sadhan that I'm within the threshold, he told me the spam rate limit is 0.10%. I had to show him a screenshot of their own website that says it's should be within 0.40%. They would hand out incorrect information to mislead you and just to cover their system's fault. The customer service can't be bothered if you're losing business or what. FIND A DIFFERENT APP. DO NOT WASTE MONEY LIKE I DID
Hello Vitalia Supplements Team, We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform. As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues. Following our internal review, we have reinstated your service on several occasions, as per your requests. Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates. We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints. We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns. Thank you for your valuable feedback. Regards Philips AfterShip Support Team
Nov. 14, 2025
Nov. 11, 2025
I had a great experience with AfterShip’s customer support. The team responded promptly, communicated clearly, and handled my request with patience and professionalism. They followed through and successfully resolved the issue. Truly appreciate the efficient and friendly service.
Oct. 21, 2025
DO NOT USE THEIR APP! Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to. The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account. It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.
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