AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
2,243
chart
#3,759
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
19%
-
Less than a month
22%
-
Less than a year
30%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the app's comprehensive functions, easy usability, and helpful customer service. They mention that the app has been effective in email marketing, increasing subscribers, and driving sales. Users also highlight the quick and efficient support they received from the customer service team, with specific mentions of helpful individuals like Aashna, Jai, and Shaim. However, on the negative side, some users express dissatisfaction with the app's pricing, billing issues, and difficulties in canceling subscriptions. There are also complaints about account suspensions without clear reasons and challenges in reaching real-person support.
Highlights
Review RSS Feed
All reviews
May 12, 2025
This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.
May 8, 2025
There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.
Hello Coco & Dee Team, Thank you for sharing your feedback. We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation. We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained. We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward. Regards, Shafiq Alam AfterShip
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