AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,384
chart
#2,612
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
6%
-
Less than a month
17%
-
Less than a year
52%
-
More than a year
21%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the helpfulness of specific support agents like Jai, Pooja, and Shaim. The app was also commended for its user-friendly interface and useful features, such as email marketing and SMS services. However, there were a few negative reviews mentioning issues with overcharging and high pricing for certain functions. Overall, the app seems to be highly recommended for its customer support and ease of use, with some room for improvement in pricing and additional features on free plans.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 6, 2024
Nov. 6, 2024
I have been using Shopify for 5 years, and this is the first time I have encountered such a shameful online support. No, it should be said that there is no online support at all. I waited for 5 days and received no response. The most important thing is that their app will leave residual code after uninstallation! ! I personally can't solve it at all. Maybe it's because I am not their customer, so they don't want to deal with my request in time.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We strive to provide timely support, and we regret that this standard was not met in your case. It appears that multiple organizations are connected to your account with the AfterShip Tracking and Shipping app, which is why some code may still be visible. Once all instances of the app are fully uninstalled, any associated code will no longer appear. Our team has reached out to you via email. So we can assist you in removing any remaining code if needed. We’re also open to any suggestions you may have, as understanding our users’ needs helps us improve and deliver a more satisfying experience. If you need further assistance or have more feedback, please feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip
Nov. 4, 2024
Easy to use. Provides a range of emails and ideas to capture and convert customers.
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