AfterShip Email Marketing,SMS

Hello Vitalia Supplements Team, We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform. As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues. Following our internal review, we have reinstated your service on several occasions, as per your requests. Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates. We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints. We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns. Thank you for your valuable feedback. Regards Philips AfterShip Support Team

Hello Coco & Dee Team, Thank you for sharing your feedback. We have reviewed the support interactions you have had in the recent past and found out that the request for the change of account ownership was completed on your request after the completion of our investigation. We apologise for the inconvenience however, the issue is related to the change of ownership, and we have a process in place to identify the correct owner of the store before we transfer the ownership of the account. This is to make sure that we are speaking to the account holder and not any third party who may want to gain ownership for any nefarious reasons. It may seem that the process is long, but it is to make sure that the account's security and integrity are maintained. We have taken your feedback and will try to make the process more user-friendly. Hoping you continue your relationship with AfterShip going forward. Regards, Shafiq Alam AfterShip

Dear Customer, Thank you for your feedback. We'd like to inform you that we had already lifted the email suspension multiple times as communicated to you on the chat support. However we still continued to see high spam rate causing a low domain reputation. We had requested you to reduce the campaign frequency and send to active contacts only to warm up their domain reputation. Since there was no improvement, the email services was disabled and we informed you of the same. While we understand that you did not have the same experience using our application, we can confirm that the reviews here are from Customers who use the same application and were able to help their business. We've sent a follow-up email to your registered email, please revert to discuss further regarding any concerns you may have. Regards Philips AfterShip

Dear Customer, Thank you for sharing your feedback. We can see that on 24-Oct-2024, we had communicated to you that due to the very high bounce rate, your email campaign was suspended and asked to share a few details to help resume the services. This was same process we followed in August 2024 as well when your email campaign was suspended. We unfortunately did not get an further response from you on chat or email, nor a request to cancel your subscription. While your subscription is still active, the subscription charges will continue till the time you cancel the subscription. We've sent you a follow-up email as well and await your response to discuss further. Regards Philips Team AfterShip

Hello Chicken Pound Team, Thank you for sharing your feedback. We would like to apologize for the inconvenience caused and this is certainly not the experience we strive to provide to our end users. We have checked and confirmed that the plan for the member’s seat was cancelled. This plan was active on the account for a long time, and it was not cancelled along with the other paid plans, which is the reason the account was billed for the member’s seat. We will make sure that going forward there will not be any recurring billing for the member’s seat. We will also make sure that feedback is shared with the team about your experience with the support team and we will try to improve our processes. Please feel free to contact is for any issues going forward at [email protected] or use the chat option from the application dashboard. Regards, Team AfterShip