AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,385
chart
#2,616
All reviews
Rating Breakdown
Review RSS Feed
Sept. 28, 2020
This app should be banned from Shopify. They will blackmail you. They will promise to fix the issue then ask for a good review. After you place a good review for them, they will leave you in the dark. This app gave me so much pain and headaches. They just cant fix a simple error message. Beware of this app.
Using app
9 days
Total reviews
1
Average rating
1.0
Hello, We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is to let our customers down. However, the problem you've witnessed is now fixed. Request you to check that once and let us know if the problem persists. We hope you'll give us a chance to make this work for you. Thank you.
Sept. 14, 2020
In it’s description, this app completely left out important details regarding advertised functions (i.e. The mass e-mail option isn’t currently available for any mainstream/free e-mail domains like gmail, yahoo, etc). It requires you to create an entirely new e-mail from a different domain, which means that it will not link to the e-mail created for your site if it falls in the category of any of the above. I found this out only after having failed attempts to link the sender e-mail, and speaking with customer service.
Hi there, The idea behind not letting free email domains to be used is to improve deliverability and reduce spam rates of your marketing emails. However, I understand how important it is for a business to try emails first with a free domain before investing in buying a paid domain. I had a discussion with the product team internally and we are planning to launch support for free domains within 2 weeks. I hope this can help improve your experience with our app. I am also dropping you a personal note via email. Stay tuned! Best, Shahbaz
Sept. 2, 2020
IF YOU DO NOT OWN A CUSTOM DOMAIN WITH EMAIL YOU CANNOT USE THIS APPLICATION. Also, awful uninformed customer service. This app seemed to be great and after hours of setting it up. Then when going to publish and enable the features, I'm met with the inability to use the GMail I set up for the store. THEY DO NOT ALLOW THE USE OF FREE EMAIL CLIENTS. I tried to inquire more about this and the virtual assistant tried to tell me that (somewhere in the outerlimits) shopify has provided me an email and domain. I then refer to Shopify's own Help section and screenshot the area where it states "Shopify does not provide email". Even after this the VA tries to imply that somehow I was given an email when I had never purchased a host, domain, or such services via Shopify and the only domain available was the subdomain of the shop created. This may have been a good product, but they are confused about their own services and what they're offering. You can save money and headaches with almost any other option.
Thanks for your valuable feedback. The sole reason behind not allowing to send emails from free domains is to improve the deliverability of your emails. This also prevents your campaigns from being marked as spam and improve trust amongst subscribers. You can use the default Automizely email address to send emails. Also, this requirement is limited to send emails only and all other features can be used without the need for a custom domain email ID. I hope the above helps. Feel free to write to support at [email protected] if you have any further questions.
Sept. 16, 2020
Unfortunately, I have to update my review. Guys this app will break your site down. It broke my links and slowed my site down to 21 seconds. If your site is slower than normal, delete the app, and thank me later.
Hello, We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down. However, the problem you've witnessed is now fixed. Request you to check that once and let us know if the problem persists. We hope you'll give us a chance to make this work for you. Thank you.
Aug. 19, 2020
This app has THE WORST CUSTOMER SERVICE!! I used their sales boost function and it messed up my code. I was simply asking them to fix the code because obviously their app made a mess. It took ONE MONTH AND A HALF of emailing and THE ISSUE STILL HASN'T BEEN FIXED. I will now need to hire a coder to fix the issue because THEIR CUSTOMER SERVICE IS THE WORST!!
Hello, We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down. However, the problem you've witnessed is not related to our product. Thus, our team has sent a detailed email stating the same to you and has come up with steps to fix this problem for you. Request you to check that once and let us know if the problem persists. We hope you'll give us a chance to make this work for you. Thank you.
Aug. 10, 2020
dont work very bad............................................................................................................................................................................................................................................................................................
Hello, First off, thanks for sharing your feedback. I’m really sorry that Automizely didn’t meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. But, for us to serve you to the best of our capacity, we would like to have a little more insight into what happened or what went wrong on our end that we need to work on to make this experience delightful for you. We’ll see to it that you get what you need this time. Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance. Have a great day!
July 12, 2020
Unfortunately, the automations didn't work on my site. I spoke with 3 different people, who all told me 3 different solutions, I won't be continuing to use to use this and wouldn't recommend the service either.
I am sorry to know that the automations were not working on your site. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we can help you with and what are your expectations using Automizely Marketing. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Rupam Sarma Tamuli
June 19, 2020
I used this app but It's completely Okay to add you branding in the email template. But why are you showing your address as my store and customers are outside of the USA? This is completely doesn't make sense to adding your company address for branding purpose.
Hello, Thank you for your feedback. The address in the footer is helping decrease the spam rate. We are working to let users change address in email template. Thank you for your suggestion and we will keep you posted on this one. Thanks Team AfterShip
Aug. 26, 2020
出BUG了，无限加载，废了。。为什么会要求评论要100个字符？这是什么奇怪要求，也是无语了。非要叽歪这么多字不成。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
June 8, 2020
It does not work, I have tried some days and it did not have welcome email was sent to the email subscriber.
Hello, Thank you for your feedback. We have checked the Settings in your account and found that you have not enabled the Pop-up and hence the welcome emails are not being sent. Please note that the welcome emails are only for the popup subscribers. Thanks Team AfterShip
June 1, 2020
I used the app to put stress by placing stickers on all the products and all the collections but unfortunately, it does not work very well.
May 21, 2020
Application installé et désinstallée quelques jours plus tard. Sur le site apparaissait une pop up afin de télécharger une application de vente en ligne (crée par leur société). Je déconseille fortement
Hello, Thank you for writing to us. Could you please elaborate on the issue so that we could help you have a good experience with the app. Thanks Team AfterShip
May 21, 2020
BEWARE READ THIS: They USE YOUR WEBSITE front page to put their own ADS. Your store looks untrustworthy and not professional at all. It can be the best app in the world but it is NOT WORTH losing THE REPUTATION OF YOUR STORE for it. I had to remove the app to get rid of the huge AD on top of my store's name.
Hello, Thank you for your feedback. We have disabled the bar showcasing our advertisement. Please check now and let us know if that suits you now. Thanks Team AfterShip
May 13, 2020
can't install ............always fill in the blank box but not valid submit button，i don't how to use。。no support
Hello, Thank you for your review. Could you please write to [email protected] which is available for help 24X7. Please share a screenshot to help understand the issue and we will definitely fix it for you. Thanks Team AfterShip
May 13, 2020
Nothing Impressive !! All features are not operational inspite of being totally FREE !! Customer Support replies with a Wierd answer to any questions asked !!
Hello, It is unfortunate to see that you have had bad experience with the app. Please share the details and we will try our best to provide you with assistance. Thanks Team AfterShip
May 12, 2020
Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.
Hello, It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot check the Account for you. Thanks Team AfterShip
April 27, 2020
We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.
April 14, 2020
There is much better elsewhere. And social proof is bug : variable ICITYI does not work. At the end : loose a lot of time and app deleted no button to send bug and ask for help
Hello, Thank you for your feedback. We have tested and found that the features are working fine. Could you please check again and let us know if you still face any issues. Thanks Team AfterShip
April 11, 2020
There is no customer support, not even a live chat! Doesn't work. Tried the sales boost countdown, it doesn't show up anywhere.
Hello, Thank you for your feedback. We have two options to have this feature enabled on: 1. Home/Collection Page and 2. Product Page. You need to have it enabled. Please check it again and let us know if you have issues and we will take care of it. Thanks Team AfterShip
March 15, 2020
it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.
Hello, Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June. Thanks Team AfterShip