AfterShip Email Marketing,SMS
Email & SMS automation tools that convert more customers
Rating
4.8
feedback
2,013
chart
#5,419
All reviews
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Nov. 30, 2020
Hi, I used this app for a few days but I'm afraid I will uninstall it soon. The app really seems promisor, however I think it is still in the early days so it doesn't really fit our business. I was impress with all the features they offer, but I was then very disappointed how they really work. The push notifications show your shopify url, your marketing campaigns have no analytics apart from email opening and Opening Rates (which I'm not entirely sure if it means what I think it means), the birthday emails are pretty cool! However they do not have an option to upload the birthdays of our current customers. They can also create an app for you, but people have to download a sort of MarketPlace app and once they open it looks like its a basic store of yours. That us pretty cool, but we didn't like the fact that our customers had to download an app that its not ours original. If you don't mind that then the app feature is gonna be cool. Their pop us do not have an option to only show on certain pages, I also think this is something more specific to us than to most of people, so maybe this app does fit many. The app always worked well, no glitches at all and very smoot. The customer service was also a 3 out of 5. I really appreciate their patience to all my question but seems after a while they were ignoring some of my questions, telling me they would check something for me but never actually came back with an answer, however they answered 80% of our questions so I would say it is not entirely bad. If the above stuff I mentioned to not bother you then this app is actually good.
Hello, I acknowledge your feedback and would like to make your experience better. One of our experts will get in touch with you so that we can explain every feature in a detailed manner. Regards, Mukul Saxena
Nov. 30, 2020
User friendly, support was very helpful and answered promptly. Didn't give it 5 stars because I haven't taken full advantage of everything yet.
Hi, I hope with time you like our app and can make full use of the features we support. Feel free to share your suggestion and issues if you face any on our live chat and support.aftership.com. Regards, Brishketu
Nov. 23, 2020
I love that it is free and that there are so many features but there are still some kinks to work out. BUT! Customer Support was FAST to reply and VERY friendly and helpful, so I have faith. Looking forward to exploring more.
Hello, Thank you for your feedback. We are open to accepts all your suggestion and eager to implement. We always want to make the user experience better. Please feel free to reach our support team if you need any further help. Regards, Mukul Saxena
Nov. 20, 2020
Da migliorare o il pannello di analisi dei dati. Customer service eccellente, hanno risposto in breve tempo
Thanks for your review. Do let us know if you have any suggestions for us which makes your experience a 5-star one. Kind Regards, Sumit
Nov. 17, 2020
The layout on my imac desktop is formatted a little strange. For example, I can't minimize the chat screen on right hand side and therefore, I cannot see or use certain buttons or read things behind the chat screen. I'm not finished trying to find a solution, but customer service was very nice. I have to send this review, so I can close the chat box, so I can actually press a button on the screen in the automizely app. I hope this review helps the developers. Overall I think it'll be great to use.
Hello, We acknowledge your feedback and value your suggestion too. Our support team is available 24X7. Please feel free to reach if you need any help further. Regards, Mukul Saxena
Nov. 14, 2020
Trying to connect store.. www.shopwishi.myshopify.com Needs help to connect store... .... ... .... ..
Thank you for your review. Please reach out to customer support available 24X7. We will be happy to assist you with your store connection. Regard's Sumit
Nov. 11, 2020
Just installed it, and made a pop up for subscribing to our Newsletter. All seems to be working great so far!
Thanks for your review. Do let us know if you have any suggestions for us which makes your experience a 5-star one. Kind Regards, Riyaz
Oct. 31, 2020
I enjoy using this app because it allows me to think of ways to improve my customer experience. It would be helpful if there was a way to keep the same theme with colors for pop ups, email marketing, etc without having to keep entering them in every time.
Oct. 30, 2020
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Thank you for the valuable feedback. Our development team is working on the feature. We will notify you once the fix is deployed. Kind regards, Sumit
Feb. 28, 2022
I use this app for the free pop up email collector. It works well, simple and customizable and free. The support is also first rate.
Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us. You can always reach out to us on the chat option available on your account. (24X7) Kind regards, Mudit
Oct. 22, 2020
Everything about this app is is great - Ease of use, dashboard, functionality. Only drawbacks are attention to design details and some content errors - for example text sizes, typefaces, layouts, spellings, etc
Thanks for your kind words! We appreciate your constructive feedback and you shall see upcoming releases addressing a few of these items. We are always listening and responding. Feel free to reach out if you come across anything else :) Best, Shahbaz
Oct. 15, 2020
Still trying it out. But so far it looks good. Just need to be able to do some extra editing on the templates to make it more customized.
Thank you for your review. We are always open to your suggestions. Please feel free to reach us, our support team is available 24x7.
Oct. 5, 2020
The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw
Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue. As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings. Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed. We will notify you once the fix is deployed. Kind regards, Mudit
Sept. 17, 2020
Pretty great app, easy to use, love how customisable everything is. Makes my site look so much more attractive
Using app
About 24 hours
Total reviews
1
Average rating
4.0
Hi there, Thanks for your kind words. I was wondering if I can be of any assistance to make your experience 5-star with our app. I have also dropped you a personal email. Feel free to take a look and reply back. Best, Shahbaz
Sept. 3, 2020
Decent for the price. I would recommend if you're just getting started and on a budget. Wish there was more than 1 newsletter layout.
Thank you for your feedback. We support various customization features in newsletter layout currently but I have communicated your requirement to our product team to add a few more.
Oct. 13, 2020
I really love this app! It's a one-stop app for all the functions you need to get your online store going, it saves me money, and I don't have to go to 20 different apps to make changes - saving me a BUNCH of time!
Thank you for your appreciative words. Glad you have a great experience with the app.
Aug. 14, 2020
Very versatile and friendly to use. Still exploring the tons of available functionalities. Definitely worth trying.
Aug. 14, 2020
It helps a lot on my sales and email marketing. Highly reco to all. Simple to use and no hassle. Would reco to anyone who use shopify for their online store.
Aug. 4, 2020
The team is very helpful to assist you and answer to your questions. Very patient, kind and efficient. thanks!!!