All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 9, 2024

Audrey and Abby are super helpful, they respond quickly and help with all sorts of customisations. Thank you!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2024

Support is fantastic - Especially with Audrey's help!

Using app

21 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 8, 2024

I had to use customer support, and Jasmine's assistance was very good; she quickly resolved my issue. The program works quite well and is easy and intuitive. So far, we're quite pleased with it.

Using app

12 days

Total reviews

6

Average rating

4.3

5 / 5 Share

April 12, 2024

Esther helped to solve a minor issue really quickly. Very much appreciated!

Store

Ninurta

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 4, 2024

Easy to use and a great team behind the service. Hana is quick to resolve any issues that come up!

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2024

Great customer service! Hana helped a lot. Very friendly.

Using app

About 1 hour

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 7, 2024

Our success in the use of applications is not only on the versatility of the feature, but most importantly is the human factor supporting our utilization. Hana was more than supporting during the trial and customization of our messages. She is a great asset and represents the type of customer support that keeps us running. Thanks, Hana Harry Maras Green

Using app

4 days

Total reviews

18

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Emily was a great help! She was very fast and made sure I was well taken care of.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Has been good using Avada Email with my shopify store thecuppa.co.uk Recently had an issue updating my campaign and Hana help me sort it out. Really good customer service.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2023

Very good and quick support from all their staff, Liz was quick to respond and deal with my issue! Great company and wonderful to work with!

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Jasmine was an awesome help! She took as much time as I needed to ensure all app aspects were functioning correctly. Thank You so much Jasmine for the great CS. :)

Using app

About 9 hours

Total reviews

18

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Support was 5*. First time used and very quick and very helpful.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Avada is easy to use and has lots of customization options. I've enjoyed working with it so far! Also, I worked with Esther is customer support and she fixed my issue very quickly. Wonderful app!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2023

I had an issue with browsing my store, and email signup form, but Lizz and Abby provided outstanding customer service. They were not only friendly and attentive but also quickly resolved the problem. Their expertise and dedication were impressive. I highly recommend them for their excellent assistance! They went above and beyond to ensure my complete satisfaction.

Using app

About 3 hours

Total reviews

8

Average rating

4.9

5 / 5 Share

Dec. 21, 2023

The support was amazing! Esther help me resolve an issue I had with syncing my email list. It literally took less than 5 min and on top she bumped up the number of emails I had as a monthly limit. So, I couldn't be more happy with the overall experience.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Best Customer services they deserve more than 5 star, they are friendly and so profissional, they help me to set up my account and advise me what is the best setting, special thanks for Esther for all her support

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

I have never ever experienced such a detailed to precision Service, Esther is so dedicated she makes sure issue is resolved and otherwise involves the developers to fix it - Besides all the amazing stuff Avada is Unique and i wish all the best to continue and grow. Without Avada i cannot imagine a future for my online business.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 15, 2023

great app

Using app

33 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

Great customer support!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

I recommend AVADA for e-mail marketing and pop-up message services. Thanks to Audrey and the AVADA support team!

Using app

14 days

Total reviews

7

Average rating

5.0