All reviews

Rating Breakdown

  • 5
    95% (1,786 ratings)
  • 4
    3% (52 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 26, 2023

Subject: Avada for Email Marketing – Impressive App, Exceptional Team! I'd like to express my enthusiasm once again for Avada for Email Marketing, and this time, I want to highlight the truly impressive dedication of the staff. Avada not only exceeded my expectations as an Email Marketing app but also set a benchmark when it comes to customer support. When I encountered technical challenges, the response from the support team was not only swift but also exceptionally professional and supportive. The Avada team demonstrated not only technical expertise but also remarkable friendliness and willingness to help. The communication was not only concise but also focused on genuinely assisting me as a user and ensuring that my concerns were fully addressed. This personal touch in customer service is rare these days and sets Avada apart from other apps for me. It's reassuring to know that behind the technology are real people who care about the satisfaction of their users. Overall, I can highly recommend not only the app but especially the staff at Avada for their outstanding support. Their dedication and expertise have truly made my experience with the app unforgettable. Kudos to the entire team!

Using app

23 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 25, 2023

A great app but the customer support is amazing. Needed some help the other day and Esther helped me with it and i fixed it right away

Store

Nonley

Using app

7 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 25, 2023

Great customer service received from Lydia. I really appreciate, she took me through all the steps and explain everything to me. well done and keep it up. much appreciated.

Using app

6 months

Total reviews

12

Average rating

4.3

5 / 5 Share

Dec. 22, 2023

Jasmine was an awesome help! She took as much time as I needed to ensure all app aspects were functioning correctly. Thank You so much Jasmine for the great CS. :)

Using app

About 2 months

Total reviews

16

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Support was 5*. First time used and very quick and very helpful.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Avada is easy to use and has lots of customization options. I've enjoyed working with it so far! Also, I worked with Esther is customer support and she fixed my issue very quickly. Wonderful app!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2023

I had an issue with browsing my store, and email signup form, but Lizz and Abby provided outstanding customer service. They were not only friendly and attentive but also quickly resolved the problem. Their expertise and dedication were impressive. I highly recommend them for their excellent assistance! They went above and beyond to ensure my complete satisfaction.

Using app

About 3 hours

Total reviews

8

Average rating

4.9

5 / 5 Share

Dec. 21, 2023

The support was amazing! Esther help me resolve an issue I had with syncing my email list. It literally took less than 5 min and on top she bumped up the number of emails I had as a monthly limit. So, I couldn't be more happy with the overall experience.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2023

The Avada team has been absolutely phenomenal! Their support and expertise have exceeded my expectations. Their dedication to providing top-notch service is commendable. I'm thoroughly impressed with their professionalism and how they go above and beyond to assist their customers. Kudos to the entire Avada team for their outstanding work and commitment to excellence!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Abby was incredibly helpful in setting up my email automation and marketing. She made everything simple and straightforward, and I couldn't be happier with the outcome. I highly recommend her for anyone needing assistance with email marketing app.

Using app

8 days

Total reviews

5

Average rating

4.4

5 / 5 Share

Dec. 20, 2023

Lydia helped me a lot. She answered all my questions really carefully and devotedly. Thank you to the team and Lydia for everything

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Best Customer services they deserve more than 5 star, they are friendly and so profissional, they help me to set up my account and advise me what is the best setting, special thanks for Esther for all her support

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 18, 2023

they really help us with support, esther make all easy to us!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2023

Lydia is the best. She's smart, very fast and accurate. I had a hard time catching up.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2024

THIS APP IS VERY GOOD AND I REFERED ALL SHOPIFY STORES TO USE THIS APP AND ANOTHER IMPORTANT THING THIS APP SUPPORT TEAM IS VERY RESPONSIBLE I TALK HIS TEAM MEMBER Lydia AND I VERY WELL EXJPERIENCE

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

Very good attention from "Hana" and super fast solutions, very good app

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

Great app and Liz was very helpful while we were getting everything set up. Download this app. You will not regret it.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

Hana helped me a lot, she's very professional and kind, thank you

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2023

I have never ever experienced such a detailed to precision Service, Esther is so dedicated she makes sure issue is resolved and otherwise involves the developers to fix it - Besides all the amazing stuff Avada is Unique and i wish all the best to continue and grow. Without Avada i cannot imagine a future for my online business.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2023

great app

Using app

33 minutes

Total reviews

2

Average rating

5.0