All reviews

Rating Breakdown

  • 5
    94% (858 ratings)
  • 4
    3% (31 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 99% (903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 12, 2024

Just great customer support! i have used multiple Avada apps on my store, what i like the most is there prompt responses to fix issues. i worked with Jasmine lately and she was great, fixed all my problems patiently. I also had a great interaction with Esther when i had questions about my email automations. overall great customer service, prompt responses and they always get the job done.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Avada is an incredible tool. Many thanks to Anthea and Will for their great service and for resolving my problem so quickly

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Emily helped me a lot to set up my account!, one of the best supports ever!

Using app

21 minutes

Total reviews

4

Average rating

5.0

1 / 5 Share

Nov. 8, 2023

The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.

Using app

2 months

Total reviews

6

Average rating

1.7

5 / 5 Share

Nov. 8, 2023

Thank you Abby for your great assistance today.

Using app

About 8 hours

Total reviews

15

Average rating

4.4

5 / 5 Share

Nov. 6, 2023

Avada is thorough they have a lot of cool templates and features, but the cherry on top is their support team. Even through chat, Hana was able to solve my issue within 20 minutes with detailed replies to my questions and screenshots.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Customer service is very serious

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Look like a good and easy app ! Support from Hana was perfect, thank you a lot !

Using app

About 22 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 31, 2023

The app works well, but I hope they will update the editing process and the design. It feels a little bit outdated. However the customer service is perfect. Esther helped to solve my problem in just a few seconds.

Using app

7 days

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 31, 2023

A suivre mais assistance parfaite, la fonction pop up au top Cette entreprise est vraiment efficace.

Store

GOTIN

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 17, 2024

I have been using it for a couple of weeks and it's already helping a lot. Over all support is great. Today Hana provided excellent support and fixed all our issues.

Store

Laal.ch

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Customer support response was incredibly fast and also, they provided me with a very effective and fast solution, thanks Prakash! I use the app to create Pop-ups and email campaigns

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

Esther was great in clarifying my questions. so far, all good!

Using app

About 1 hour

Total reviews

6

Average rating

3.3

5 / 5 Share

Oct. 26, 2023

i dont know how to setup the emails and pop up , But excellent customer support , specially "Hanna " She did alot for me , she setup my emails , pops up Thank to her :)

Using app

1 day

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

I never had a better support experience like this. Hana is beyond amazing. She did everything for me. I am beyond satisfied. 10 stars and 5 is not enough. Thank you sooooo much. You are the best :) We just finished and I am so happy with what she did for me. You can't see this every day. She is one of a kind. Today is November 1 I chat with Emily and this is another customer support beyond amazing. Love this app. Thank you

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

Muy Facil de usar y excelente atencion al cliente

Using app

30 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

Store

nam nam

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

i don't know what to say actually, when you wanna succeed in your business you need partners and i believes AVADA support is unbelievable and their business mentality is open for improving. the software performance and the team support Specially (Emmily) i guess the best person u can handle our business with. and i wont forget the background team so fix things in sport. THANK YOU Partnets.

Using app

26 days

Total reviews

15

Average rating

4.9

5 / 5 Share

Oct. 19, 2023

Really simple to use, and great software. Abby was really helpful in getting everything integrated and verifying our website. Thank you!

Using app

About 2 hours

Total reviews

5

Average rating

5.0