Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.8
feedback
914
chart
#11,339
All reviews
Review RSS Feed
April 25, 2025
The Avada support team promptly responds to my inquiries and provides solutions. The product is currently in the trial phase.
Using app
1 day
Total reviews
1
Average rating
4.0
April 16, 2025
Absolutely fantastic service from Hana. Without her, I wouldn't have been able to set up the entire DNS entries. I would also give it 6 stars for the great service.
Using app
About 8 hours
Total reviews
1
Average rating
5.0
April 5, 2025
They are very fast in responding inside the live chat session with 24/7 support. Also helping in things that are complicated for me making my life easier. Literally cheap and don't need to purchase a plan to talk to there support team unlike other email services i installed. 5 stars all the way!!!!!!!!!!!!!!!!!!!!!!!
April 3, 2025
Easy to set up and nice, quick customer service help.
Store
My Store
Using app
36 minutes
March 24, 2025
Sonny was a great help! Super fast, efficient and friendly service! A+++++++++++++++++++
March 22, 2025
It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.
March 12, 2025
quite simple and easy to use and if you ever run into any problems or just need help their support team is very helpful and fast!
March 10, 2025
Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!
Feb. 28, 2025
Thank you Hana for helping me, she responded to all my questions and helped me solve my problems
Feb. 20, 2025
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner, I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed. After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now? We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada. Looking forward to your response! Best regards, Liz Avada Support Team
Feb. 20, 2025
My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier. I truly appreciate the great service!
Feb. 10, 2025
Hana from Avada provided exceptional support! She was prompt, and knowledgeable, and went above and beyond to resolve my issue. Her friendly and professional demeanour made the experience even more pleasant. Highly recommend Avada's support team, especially Hana!