All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 12, 2024

Just great customer support! i have used multiple Avada apps on my store, what i like the most is there prompt responses to fix issues. i worked with Jasmine lately and she was great, fixed all my problems patiently. I also had a great interaction with Esther when i had questions about my email automations. overall great customer service, prompt responses and they always get the job done.

Using app

2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 10, 2023

very good (Liz helped me very much)

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Emily Helped me Get started with an Email marketing App and she was so helpful, she went above and beyond to make sure she guided me through all the necessary steps. Brilliant customer service!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Avada is an incredible tool. Many thanks to Anthea and Will for their great service and for resolving my problem so quickly

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Emily helped me a lot to set up my account!, one of the best supports ever!

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Avada Email Marketing & SMS is a user-friendly app with a great set of features for effective marketing. Emily from customer support deserves a shoutout for her quick and helpful assistance. Solid choice for marketers!

Store

My Store

Using app

6 months

1 / 5 Share

Nov. 8, 2023

The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.

Using app

2 months

Total reviews

6

Average rating

1.7

5 / 5 Share

Nov. 8, 2023

Thank you Abby for your great assistance today.

Using app

About 8 hours

Total reviews

12

Average rating

4.9

5 / 5 Share

Nov. 7, 2023

Hana was incredible and helped me a lot in solving my problem!!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2023

very good service, i would recommend it

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

Avada is thorough they have a lot of cool templates and features, but the cherry on top is their support team. Even through chat, Hana was able to solve my issue within 20 minutes with detailed replies to my questions and screenshots.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

Hana é uma atendente muito prestativa. Foi excelente no meu atendimento

Store

Sonaweb

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

First try to the app , their support team is very helpful! Hana helped me to set up the email template and increase my mail limit in the free trial! they replied in almost 1 minute!! Thank you guys !

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

I recently had the pleasure of interacting with a customer service representative named Emily, and I must say that my experience was nothing short of exceptional. Her level of professionalism, patience, and dedication truly stood out, and I felt compelled to share my positive encounter.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

top bedrijf alles is simpel te vinden de stappen die je moet nemen wordt erg overzichtelijk aan je laten zien en een dikke 5 sterren voor de klantenservice die je 24/7 kan bereiken als je effe vast loopt met namen "Prakash" die me goed heeft geholpen en geduldig was.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2024

I would highly reccomend this app to anyone starting a new store with limited funds as they do help as much as possible, I had an issue with my eamil marketing and "Hana" was very helpful and helped me get the issue resolved very quickly. Thank you Hana for assising me and helping out to resolve my situation, keep up the great work.

Using app

6 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

Prakash me ayudo resolviendo varias dudas relacionadas con la herramienta.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

I've been using it for a few days and it has been great till now. I had a problem with the pop up after updating the theme and Esther from customer support helped me and solved in no time and was very friendly. Highly Recommend.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

best service

Store

Lageux

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 2, 2023

Customer service is very serious

Using app

3 months

Total reviews

1

Average rating

5.0