All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 6, 2023

wow Lydia was amazing ! idk how they do it to get such nice people that doesn't get annoyed at so many dumb questions :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 5, 2023

Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!

Using app

About 2 months

Total reviews

20

Average rating

3.4

5 / 5 Share

Sept. 5, 2023

great time and response from Hana. Help me with all my questions. Let see if my store makes the next chapter in sales.

Using app

About 2 months

Total reviews

6

Average rating

5.0

1 / 5 Share

Sept. 6, 2023

A pesar de que Liz es maravillosa, el cartel de bienvenida no se ajusta a los moviles algo imprescindible y despues no se porque quieren acceder todo el tiempo a tu tienda en shopify y que le des acceso a todas las aplicaciones, algo inexplicable, voy a desconectar todas estas apps que de verdad son raras. Ademas es constante no puedo ayudarte si no me das el codigo de colaborador de tu tienda.

Using app

1 day

Total reviews

6

Average rating

3.3

5 / 5 Share

Sept. 5, 2023

Hana did help me and did it very good Im exited and had a great experience

Using app

6 days

Total reviews

5

Average rating

5.0

1 / 5 Share

Sept. 5, 2023

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

Store

Balardi

Using app

6 months

Total reviews

29

Average rating

3.9

4 / 5 Share

Sept. 4, 2023

So far so good. The customer service is 10 out of 10. I think I need more time with it to give it a proper review.

Using app

14 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 4, 2023

Pretty easy to use, thanks to Abby for her kind support. Always nice and very very helpful. I can recommend Avada!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Great app, easy to use and Jasmine helped me out a lot, she provided step by step pictures and it was all very clear!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Liz is an absolute rockstar when it comes to helping with coding issues on my online store, specifically related to securing the checkout process with badges. I had been struggling with this problem for a while, and Liz not only swiftly identified the issue but also provided an efficient solution.

Using app

27 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 3, 2023

Very helpful and supportive customer supper, hana helped me with my issues and went above and beyond and offered extra help.

Store

My Store

Using app

6 months

5 / 5 Share

Sept. 2, 2023

Emily is an absolute rockstar! I am beyond grateful for her exceptional assistance in setting up my Shopify store and optimizing its speed. Her expertise and dedication were evident from the start, and she went above and beyond to ensure my store was running at lightning-fast speeds. Thanks to Emily's guidance, my customers now enjoy a seamless browsing experience. Her knowledge and problem-solving skills are unparalleled, and her commitment to customer satisfaction is truly commendable. If you're looking for someone to transform your Shopify store and boost its performance, look no further than Emily. She's a true professional who deserves every bit of praise. Five stars all the way!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2023

The Support team is great ! I want to express my heartfelt gratitude to Lydia for her exceptional help and support. She resolved my issue promptly.

Store

Arvakad

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2023

Abby has been an invaluable help in resolving my email sending issue to customers. She displayed impressive expertise and dedication in finding a solution promptly. Her professionalism and knowledge made the entire experience seamless. Thank you, Abby!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 1, 2023

Excelente ayuda, me resolvio todo lo que le pedi, GRACIAS por el apoyo a MI TIENDA

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

5 STAR AWESOME AVADA.. actually while setting up my store.. i am using avada apps very helpful.. one by one i am setting up one app and install another avada app.. all apps are easy to use.. AVADA support is awesome.. Specially Hana.. She is so polite, intelligent, and fast to resolve all my issues.. THANK YOU SO MUCH AVADA and HANA

Store

GoCart

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Ottima app e ottimo servizio clienti. Non sono un programmatore ma Esther è stata perfetta, gentile e fondamentale per il mio progetto. Super consigliato!

Using app

27 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Fast support from Emiliy, she helped me out choosing a plan, we got a discount . I've not tried the app yet but I hope it works out well.

Using app

7 days

Total reviews

4

Average rating

5.0

4 / 5 Share

Aug. 30, 2023

The live chat is really helpful. Emily was assisting me and she was really helpful. She helped me navigate through the app seamlessly.

Store

Kongaeg

Using app

About 1 hour

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 29, 2023

I recently had the pleasure of using the Shopify app AVADA and I must say, it’s a fantastic app! The interface is user-friendly and easy to navigate, making it a breeze to set up and use. One of the standout features of AVADA is their customer support. Hana, in particular, was incredibly helpful in assisting me with any questions or issues I had. Overall, I recommend AVADA to anyone looking for a reliable and efficient Shopify app.

Using app

15 days

Total reviews

1

Average rating

5.0