All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 7, 2024

The experience of this application is very good, because every time I encounter difficulties, someone will help me at any time. Special thanks to "Lydia” and ”Tony" for their help, which helped me solve the problem of pop-up windows in the activity bar.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

I'm enjoying the app so far. I did experience a slight issue in being able to see my pop-up banner, but the service representative, Esther was able to help. She was courteous and knowledgeable. Thank you so much!

Using app

10 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

Jasmine attended me in an incredible way, helped me and solved my problems and doubts, thanks a lot!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2023

hana was very helpful, customer satisfaction is really good I recommend Avada app to all shopify users

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2023

This app and the company's customer service is amazing! Even though it took 20 minutes to resolve my issue, I was so satisfied with my emails now! Emily helped a lot and I hope you all will be able to experience her warmness!

Store

TecSec

Using app

4 months

Total reviews

7

Average rating

4.6

5 / 5 Share

Aug. 12, 2023

Emily is really kind and active when I was asking about the templates. It is a pity that this app does not support other language. Thank you!

Store

DOOMBI

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 13, 2023

Just tried out the Avada app for new pop-up forms on my site – it's a game-changer! The app's interface is smooth and user-friendly, perfect for customizing forms. But the real star here is Esther from support. She's a wizard! Had a hiccup activating the forms, messaged her, and boom , problem solved. Highly Recommend this app!!!

Store

ZEPHYRA

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2023

nice job you done. also the customer service. emily sure did great favor for me. I wouldl recommend to my friends. the price is acceptable.

Store

Fasiy

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 10, 2023

Avada is very good. The support is very nice. Liz and Abby have been sweethearts in helping me through to the process. Only the push notifications don't work for me, but to compensate that they have given me free access for a month without charging and have promised to solve it within the one month time period. I am quite delighted with the product.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

i had the best help a person could ask for, very polite and friendly. a complete pleasure to be helping me with my store. one of the nicest people i have ever had helping me.

Using app

5 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 9, 2023

Abby is very nice. patient and helped with my questions. i'll keep exploring more features with avada.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

I'm pretty happy about this app, they charge less than any other email and SMS marketing apps but they have all the features you need. Sometimes there are small bugs but they are very responsive, the support is 24/7 online chat which is AWESOME. Esther solved a problem for me that other support wasn't able to solve. Highly recommend

Using app

2 months

Total reviews

11

Average rating

4.3

5 / 5 Share

Aug. 8, 2023

Hana Was a pretty positive person and helped me quite alot on a form thx hana i appreciate it very much

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

Best customer service out there. Hana and Julianna are fantastic. Very easy app to use, would recommend

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

Customer support is always kind and helpful! Liz was great today! Someone replies quickly and it's no hassle in getting the help you need.

Using app

4 months

Total reviews

9

Average rating

4.4

3 / 5 Share

Aug. 8, 2023

Emily'le geçirdiğim zaman harikaydı, unutulmaz bir deneyim yaşadım. Emily'nin katılımıyla muhteşem bir deneyim yaşadım, teşekkürler!

Using app

About 2 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Aug. 7, 2023

Excellent communication. Very knowledgeable which is very refreshing. He was very prompt when fixing my issue as well.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2023

I decided to try the Avada Email marketing & SMS today by integrating it to my store. The app seems to be a great one, though it's my first time. I was so excited to start using it, however I encountered a couple issues with the settings. I contacted their team which promptly responded and specifically Tony who helped me solve the issue. I just want to say thanks for being available, mainly because many amount us entrepreneurs are not that good at using computers. As we are trying to do everything by ourselves, things might sometimes get tough for us and a helping hand is always very welcome. Thank you so much Tony and to the rest of his team!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Needed some help with the pop ups. I messaged support and got help from Emily and William. They helped with the CSS and were very fast! Awesome service.

Using app

14 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 5, 2023

Gostei muito pois me ajudou bastante, principalmente o atendimento ao cliente que eu tive com a assistente Emily, é a melhor sem dúvidas, sempre vou continuar usando o app.

Using app

About 1 month

Total reviews

1

Average rating

5.0