All reviews

Rating Breakdown

  • 5
    95% (1,834 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 7, 2022

Got excellent live support from Emily. She was super helpful and will upgrade to a higher plan. All help asked for was answered promptly and made things easy with the workflow. Extremely helpful!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2023

I like AVA because: 1. Unlike other similar platforms full of bugs, it just worked. (I tried SMSBump, not recommended) 2. Live support was on point. Liz and Abby from chat was extremely helpful with the initial setup and answering questions. There is an ongoing issue with authentication from Shopify when using the Safari browser, otherwise I have no complaints. Anytime I encountered technical issues, the live support was promptly available to diagnose and fix my issues. They have a habit of escalating technical issues immediately to their tech team and getting it resolved for the customer, which saves me a LOT of headache.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2022

Hana from the live support was super helpful, the pricing seems better than other apps and things looks easy to setup! I'm about to set things up now in my store and will update my review if needed, but by the looks of things I don't think I'll need to :)

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

I was well served by Abby. My question was answered quickly and the problem was fixed immediately by Marcus.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Very powerful and rich subscription program, I have been using it all the time, I like it very much! Recommended! It is worth recommending!

Store

VIVI

Using app

3 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Dec. 4, 2022

Hana from customer support is really helpful, the app seems to be working good so far, it has been sending out my abandoned cart emails on time.

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 3, 2022

I started using it today a few minutes ago, waiting for the result that I expect The chat service for assistance is great, thanks to the team and thanks to Prakash

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

We are very satisfied with the technical assistance. Abby worked professionally and solved the problem quickly. We recommend.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

very nice response , easy to use app .. the customer care is very good... impressed how helpful Emily is.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

My experience with this app has been excellent, it's easy to set up, and the customer support is great. I would like to thank Abby very much for her assistance.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

Hana was a great help fixing issues on my store and quickly rectified all the issues that were present

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

How nice Liz was, she was really informative and stayed with me until all of my questions were answered.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

I just start to use it today a few minutes ago .. waiting for the result I am expecting . the chat service for help is great .. Thanks to the team

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

I was creating my Shopify store and Abby was really informative and stayed with me until all of my questions were answered.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

I'm using this app, it's powerful, it's simple to set up, and the customer support is excellent, Abby helped me a lot, thank you very much!

Store

SKG

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Great app for email marketing, find it better than other I have tried. Good free plan, and templates are good

Using app

2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

我遇到了一些问题,但幸运的是有人能非常积极的帮我解决这个问题,我非常感谢”艾米丽“,她在我许多困惑中提供了帮助,不厌其烦的,态度非常友好,最后帮我解决这些难题,非常的有耐心,我希望给她一个非常好的评价 !

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

I used this app to handle email marketing, the customer service rep , Emily was very effective and worked quickly to resolve my issue,

Using app

34 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

Support is always helpful and on point. Aisha is fantastic! Always providing a resolution and followup when you are even offline.

Using app

11 days

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 27, 2022

Esther has been fantastic in helping to get my emails done using Avada. excellent communication, fast response, and problem fixed. thank you so much Avada support.

Using app

About 2 months

Total reviews

1

Average rating

5.0