All reviews

Rating Breakdown

  • 5
    95% (7,321 ratings)
  • 4
    3% (249 ratings)
  • 3
    0% (28 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (92 ratings)
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5 / 5 Share

Nov. 22, 2024

5 Stars – Outstanding Support from Penelope! I am beyond impressed with the support I received from Penelope at Avada. She not only resolved my critical issues quickly and efficiently but also provided me with valuable tips that have greatly improved my setup. Her expertise, friendly approach, and attention to detail made the whole process seamless and stress-free. It's rare to find such outstanding customer service these days. Thank you, Penelope, for going above and beyond – you're a true asset to the team! Highly recommended!

Store

HODL.ag

Using app

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Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2024

Tout c'est bien passé, explication en anglais mais avec images à l'appui donc plus simple. Merci Lydia!

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2024

One of the best SEO Application in the Shopify. I have zero knowledge of SEO but Avada helped me specially, Penelope, She is the best expert and She resolved my issues in short period of time.

Using app

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Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 22, 2024

I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.

Using app

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Total reviews

1

Average rating

1.0

5 / 5 Share

Nov. 22, 2024

The basic functions are available. Nim of the customer service department was very patient in solving my problems.

Store

Septree

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2024

Melody really helped me get setup and fixed some critical issues with their team within 30 minutes. This product is really terrific, the kind of great you really don't want your competitors using!! Rad tool! A+

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

I requested help with my site speed and other issues and Ricky was so helpful and polite. I really appreciate his help. I dont know anything about designing a website or coding or anything of that nature so I was completly lost. Thanks to people like Ricky who make things easier. He's a great guy. Thank you

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

Lydia was so helpful! So lucky to have found Avada SEO!

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

l'aide d'avada est super important, je suis ravi du chat qui est très performant.

Using app

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Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

The support was very enthusiastic, throughout the day. My problem has been thoroughly handled.

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

excelente ayud

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Still testing it out on its free trial, but they are genuinely so helpful. There is no learning curve, you should just be able to plug it in and go. It's an amazing tool but I am waiting to see if there are any results. Tiana is extremely helpful, even at 11pm on a Thursday, which works for me because my schedule needs to be flexible, so I love that their office online hours are so broad. Everywhere you look on the app, it invites you to contact them if you need anything. Even if you feel like you should just tough it out and figure it out on your own, give the customer service a try and send them a message because who knows how much time they can save you! I love the customer service.

Using app

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Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Great service the chat button is easy to access Nim was there to answer me in no time and withine minutes my queries were answered. Fabulous work thanks Nim.

Using app

3 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 20, 2024

I was switching between this SEO and that SEO, facing many problems. After I switched to Avada, I was really happy with the quick support from the team, which made everything much easier. The performance improved, and my rankings increased significantly.

Store

Rotai

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

As a beginner with computers, I’m not great at solving certain issues. When I ran into trouble submitting my sitemap, it turned out to have nothing to do with the Avada SEO Speed Image Optimize plugin. However, Ricky from their team still went above and beyond to help me fix the issue, and I’m so grateful for his support! By the way, this plugin is absolutely amazing and has been incredibly helpful for my website. It perfectly optimized my site, especially by improving page load speed, which is super important. Trust me, downloading this plugin is a decision you won’t regret!

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Incrivel, um suporte sem igual. Gostei muito e recomendo aos demais

Using app

33 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Absolutely amazing useful app. Ricky was really helpful and professional

Using app

2 months

Total reviews

16

Average rating

4.8

5 / 5 Share

Nov. 19, 2024

I want to thank Penelope for her help in setting up my site index for Google. She showed good patience as she walked me through the process, explaining things clearly along the way. What I appreciated most was her willingness to answer my questions without making me feel rushed. Penelope's knowledge of the subject was evident, and she provided some useful tips that I hadn't considered before. While the task was still challenging, her guidance made it more manageable. Thanks to her support, I now have a better understanding of how to optimize my site for Google. Penelope's assistance has been valuable, and I believe it will help improve my website's visibility. Overall, I'm satisfied with the help I received. Penelope's friendly approach and expertise made the experience positive. If you need help with your website's SEO, I'd recommend reaching out to her.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

I have just started my SEO journey and Avada is a great tool to get you jumpstarted with so many easy to do boots readily available. Their support has been excellent too. Particularly remember Lydia and Melody helping out multiple times at all sorts of hours. All in all a great tool (sort of a co-pilot) to have on your SEO journey.

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

I’ve had an amazing experience with the Avada SEO Speed Image Optimize app! It’s easy to use and delivers excellent results, significantly improving my site’s SEO and loading speed. A special shoutout to Lydia from the support team for her exceptional assistance. She was prompt, knowledgeable, and went above and beyond to help me optimize my store. Highly recommend this app for anyone looking to boost their Shopify store's performance!

Store

AQUAPRO

Using app

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Total reviews

1

Average rating

5.0