Avada SEO Speed Image Optimize

Thank you so much for your kind words! We're glad to hear you had such a positive experience.

We appreciate your thoughtful feedback! We're thrilled to hear that Tiana made a difference and that you're enjoying the app's features. Thank you for recommending us.

Thank you so much for your kind words! We're thrilled that our app and support made a difference for your store. We're here anytime you need assistance!

We appreciate your feedback! We're glad Ricky could assist you, and we'll continue working to provide fast and effective support.

Thank you for your positive review! We're glad to hear that Lydia could help you quickly and efficiently. We’re always here for you!

We’re happy to hear Lydia provided great service! Thank you for your kind words and for choosing our app!

Thank you for your feedback! We're glad Mia could guide you well, and we're happy to support your business.

We appreciate your detailed review! Penelope will be delighted to hear your kind words. We're excited to continue helping you as you upgrade and grow!

Thank you for your lovely review! We're happy to hear Lydia and Maison were able to help you efficiently. We're always here to assist!

Thanks for the great feedback! We're glad Mia was able to provide excellent support. Feel free to reach out anytime!

Thank you for your kind words! We're thrilled to hear Tiana provided you with excellent support. Your satisfaction is our priority!

Thanks for your feedback! We're glad to know you experienced responsive and helpful service. We appreciate your support!

Dear Not Very Vanilla store owner, Thank you for sharing your feedback. We regret the issues you've experienced, and we want to clarify that they are not caused by the app. Allow us to address the concerns raised: 1. The app does not add or edit code unless features are manually activated: Any code added to your site is solely for enabling specific features, and only after they have been manually turned on. Features are only applied when activated by users, and any changes made are under your control. In your discussions with our customer support agents, it was mentioned that the ranking drop occurred due to changes in your URLs, but we can confirm that the app does not automatically modify URLs. After reviewing the logs, we see that only two pages were audited, which does not align with the claim that hundreds of URLs were modified. Additionally, the other features you used, like image optimization and meta tag edits typically take several weeks to reflect in search engine results. Since your impressions and clicks dropped immediately after installing the app, this appears to be coincidental and unrelated to the app. 2. Fixing the indexing issue with the Pro plan: It seems there was a misunderstanding here. Our app does not include any feature that fixes indexing issues. If you are referring to the Instant Indexing feature, it simply submits bulk indexing requests to Google Search Console but does not fix any indexing problems. The issue with your indexed pages was not caused by the app, and upgrading to the Pro version is not a requirement to resolve it. 3. Data sharing concern: We strictly adhere to Shopify's privacy guidelines. We do not share, sell, or misuse customer data for any purpose beyond app functionality. Shopify monitors all apps closely, and any non-compliance would lead to removal from their platform. We assure you that your data is safe. While we can confirm that the app is not responsible for the ranking drop, we are still here to support you. Please continue the conversation with us via email so we can further investigate and assist you in resolving any concerns. --- Regarding the update: I completely understand your concerns and frustration regarding the decline in your site’s ranking. We acknowledge that diagnosing such issues can be complex, and we’ve been working hard to support you throughout this process. As part of the Shopify ecosystem, we are proud to contribute to a community where app providers, theme developers, and agencies collaborate to help merchants like you succeed. Our primary goal is to assist in resolving any concerns, but I hope you understand that we cannot take responsibility for issues that our app did not cause. From our end, we’ve reviewed the logs and provided clear explanations, including why the app cannot be the source of the problems you’re facing. We also want to clarify that we have never asked you to change your review from negative to positive. We keep detailed records of all conversations to ensure transparency. While we’ve offered our support, it has been challenging without the cooperation we need, such as further clarification from Shopify or forwarding their explanations to facilitate more discussion. We’ve done everything within our power to assist, and we remain committed to helping you within our scope, even after you’ve stopped using the app. We fully respect your honest review and value your perspective, but we hope for mutual understanding and cooperation so we can work toward a solution that benefits both sides. Best regards, Esther Customer Success Lead

Thank you so much for your kind words, Meet Haus! We're thrilled that Penelope could assist you and that you're enjoying the Avada SEO Suite. We're always here to help!

We really appreciate your wonderful feedback! Lydia will be happy to hear she made your experience smooth and enjoyable. Don’t hesitate to contact us again if needed!

Thank you for your review! We're pleased that Emily was able to assist you quickly. Let us know if you need anything else.

Thank you so much for your feedback! We're happy to hear that Lydia and Toby were able to help. Feel free to reach out if you have any more questions.

Thank you so much for your kind words! We're glad Ricky could assist you. 😊

We're thrilled to hear the app has been helpful for your store! Penelope and the team are always here to support you. Thanks for choosing us!

Thanks for the great feedback! We're glad you find both the support and tool valuable.