Avada AI SEO Suite Optimizer
Win sales via AI SEO Audit Agent, Checklist & onpage...
Rating
4.9
feedback
4,428
chart
#53
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April 9, 2026
great app to help tick boxes on things you are missing for each product. i'm only just getting my head around it all. Tobias has been a great help guiding me through the steps and helping me get my seo score up to speed.
May 9, 2026
UPDATE (after Avada’s response): I’ve read their reply carefully. I’m not here to argue technical semantics. I’m here to document what actually happened as a merchant. After installing Avada SEO Suite, my Google Ads account was suspended due to “Unknown DNS Errors” and “Malicious Redirects.” My store was effectively disrupted for over 48 hours. I contacted Shopify Support, and during that process: There were discussions around redirects (including xnxn.win) There were concerns about URL structure and crawling behavior There was initial mention that canonical tags MAY have been affected Avada is now stating that Shopify ultimately concluded everything was “clean” and not related to their app. I cannot independently verify their internal interpretation of those logs, and I acknowledge that the final root cause may not be definitively attributed. However, here is what I can confirm with certainty: 1. The issue happened immediately after installing the app Before installation: no Google Ads suspension After installation: account flagged and disrupted You can decide for yourself whether that timing is coincidence. 2. The experience during support was not reassuring When I raised concerns and shared Shopify findings: The response was defensive Responsibility was immediately denied The burden of proof was pushed entirely onto me Whether or not the app was the root cause, this is not the level of support I expect when my business is impacted. 3. Refund experience was extremely difficult This part is not disputed, and it’s important for other merchants: I canceled during the free trial period I was still charged I was asked to provide billing screenshots (which they already have access to) After providing them, I was told to wait for the billing team with no clear timeline At this point, getting a refund has been unnecessarily complicated. 4. My takeaway for other merchants I cannot conclusively prove the app caused the issue. Avada claims it did not. But what I experienced was: A major disruption shortly after installation A support process that felt dismissive A refund process that was not straightforward That combination alone is enough for me to advise caution.
UPDATE: After thorough investigation, we identified the root cause of the issue and confirmed it was not related to Avada. We reached out via email with a detailed explanation and proof. While our emails were read, we unfortunately haven't received a response yet. We remain available and happy to assist if needed. IMPORTANT: The claims in this review directly contradict the findings from the reviewer's own Shopify Support conversation. Below are the facts with screenshots as evidence. Shopify's own technical team investigated this store and confirmed: - The flagged redirect to xnxn.win is "NOT from Avada," - "Avada has left NO residual scripts or redirect rules," - "Everything on Shopify's side is completely clean." --- Thank you for your feedback. We take every review seriously, and because this review contains several claims that directly contradict the findings of Shopify's own support team, we want to share the facts transparently so other merchants can make an informed judgment. During our support conversation, the reviewer shared screenshots of their exchange with Shopify's technical team. Here is what Shopify actually found: 1. "The redirect to xnxn.win is NOT from Avada." Shopify identified this as a pre-existing spam/bot trap redirect UNRELATED to our app. The review attributes this to Avada, which is factually incorrect. We have screenshots from the reviewer's own conversation with Shopify Support confirming this: https://capture.avada.io/i/SBA4YTmvDu04 and https://capture.avada.io/i/CMWdiU0yhgmx 2. "Avada has left NO residual scripts or redirect rules" This is a direct quote from Shopify's advisor, confirming our app left NOTHING behind after removal. The review claims we left "residual malicious code", Shopify's own investigation says otherwise. Please check this screenshot: https://capture.avada.io/i/Ci7hOmAUlf5b 3. "Shopify explicitly confirmed that Avada overridden canonical tags" - this is NOT what Shopify said. Shopify's exact words were that Avada "MAY HAVE overridden" canonical tags - a hypothesis, not a confirmation. This was later resolved by the advisor's finding that canonical tags were fully restored to Shopify's default. Screenshot of Shopify's original statement: https://capture.avada.io/i/JoNkwAkRPkTg Furthermore, this hypothesis is baseless as our app does NOT have any feature that edits or overrides canonical tags. Canonical tags on Shopify are managed natively by the platform itself. 4. "Shopify's team identifying their scripts by name." We reviewed the very screenshots that the reviewer shared with us from their Shopify Support conversation (as mentioned above) and NOWHERE in those screenshots does Shopify identify or mention any specific Avada script as causing the issue. Shopify advisor later confirmed exactly that: NO residual scripts remain. As addressed in (2) 5. Regarding the "injected trailing '?' into my URLs": As explained above, our app does NOT have any feature that edits canonical tags or modifies URLs. The features the reviewer used during their 2-day installation were Alt text optimization, Meta tag, SEO audit, and broken link manager, none of which have the capability to inject characters into URLs. Additionally, this issue CONTINUED TO PERSIST even after all app code was completely REMOVED from the store, which strongly indicates that Avada was NOT the cause. 6. What we did: When the reviewer reported their concern, although our technical investigation indicated the issue was unrelated to our app, we were still actively investigating to help identify the root cause. During this process, the reviewer requested immediate removal of all app code, which we completed within the same support session. We did NOT dismiss the concern, we acted on it immediately while explaining our technical findings. 7. What we cannot do: We cannot accept responsibility for an issue that Shopify's own investigation confirmed is NOT caused by our app. We also received a demand for a compensation, which we could not fulfill as there is no evidence linking our app to the reported damages. We work based on facts and evidence. We are sharing this publicly because we believe merchants deserve full transparency. If you ever experience any concern with our app, please reach out, we will always investigate thoroughly and honestly. Best regards, Avada
April 8, 2026
WOW! After years with other apps it is the first time I find an app that actually helps vs just telling me what to do and then trying to figure out on my own how to do things. The customer service is 10 starts, Viola is so helpful and patient. Lastly, their AI help is actually really good and so worth it!
April 8, 2026
I’ve had a great experience using Avada SEO Suite for my Shopify store. The app is very user-friendly and helps identify SEO issues clearly, making optimization much easier even without deep technical knowledge. Features like site audit, broken link detection, and on-page SEO suggestions are extremely helpful for improving store performance. A special thanks to Thomas from the support team — very professional, responsive, and genuinely helpful. The support was quick, clear, and solved my queries efficiently. Highly recommend this app to anyone looking to improve their Shopify SEO and overall store health!
April 8, 2026
Still new to using this app but Tobias has been extremely helpful taking me through the process, step by step
April 7, 2026
Tiana was very helpful sorting out upgrading the image optimisation tool. She was fast and answered my questions.
April 7, 2026
Everyone is really helpful, especially Tiana! The AI component helps quickly update our SEO and the integration to Google is seamless. Really enjoy this app!
April 7, 2026
Tobias was wonderful, very respectful, listened to my concerns and addressed them quickly. Thank you for being high quality in customer service. I made an excellent choice for my business.
April 6, 2026
This is my first time working with Avada AI SEO Image Optimizer and my experience was off the chart! They're awesome! Their customer service was amazing! They even helped me resolve an issue that didn't involve their app. If their customer service is this good, I know using their app is going to be incredible! I highly recommend Avada!!!
April 6, 2026
Pénélope est extraordinaire super à l'écoute & réactive elle vous trouve toujours une solution et l'application assure .je recommande.
April 6, 2026
Great software to help with SEO for our customers to help find us better :) Christian helped us nicely!
April 6, 2026
super great help im blind in 1 eye and its hard to read so i love the help and care
April 6, 2026
Excellent app! One of the most complete ones with AI implementations for AEO solutions. I was assisted by Beeter and his support was really helpful.