Avada SEO Speed Image Optimize

We appreciate your feedback! It’s great to hear that Christian could assist you promptly and effectively.

Thank you for the fantastic review! We're thrilled that Ricky could help you optimize your website's performance and SEO. We’re glad you’re enjoying the app!

Thank you for your kind words! We’re thrilled to hear you had a great experience with our app and customer service.

Thank you for your feedback! We're glad to hear that Lydia and Doris were able to assist you effectively.

Vielen Dank für Ihre positive Rückmeldung! Es freut uns zu hören, dass Kevin Ihnen gut geholfen hat. Wenn Sie weitere Unterstützung benötigen, stehen wir Ihnen jederzeit zur Verfügung!

Hello Unicher store owner, I sincerely apologize for the unsatisfactory experience you had with Penelope during support. We acknowledge that she could have handled the situation better by addressing your questions correctly without going back and forth and following up more effectively. She takes full responsibility for this, and she wants to personally apologize for the inconvenience caused. We’ve taken steps to ensure better communication and avoid unnecessary delays and confusion in the future. Regarding the loss of images, after thoroughly reviewing the situation, we can confirm this issue was not caused by the app. According to the app's history, you used the Speed Up feature on a duplicate theme, which was not published, meaning no changes were made to your live site. Additionally, the Free plan only allows for the Basic Speed Up mode, which has minimal impact and cannot cause such issues. Furthermore, once the app was disabled, all its features were deactivated, yet the problem persisted, indicating that the issue was unrelated to the app and merely a coincidence. As for the misunderstanding about using the app's features, please note that all of our features come with detailed user guides, allowing users to configure them on their own. Customer service is only there to assist when necessary, but manual operation from our team is not required for using the app's features. We are glad to hear that your website has now returned to normal. Moving forward, we'd really like to turn your negative experience around – we wholeheartedly believe in this app and our customer-centric approach. SEO is undoubtedly a long-term strategy, and while it can be challenging for stores to see immediate results, it’s a process that requires time to yield outcomes. Since your store has launched recently, I believe there is room for improvement and plenty of opportunities for success. We are here to help ensure you get the most out of the app. Best regards, Esther Customer Success Lead

Thank you for your fantastic review! We’re thrilled that Tiana provided you with excellent support. Your recommendation means a lot to us!

Thank you for your positive feedback! We're glad to hear you had a fast and helpful experience with Penelope.

Thank you for your kind words! We're happy to hear that Penelope provided you with fantastic support.

Thank you for your feedback! We’re delighted to hear that our free package has been beneficial for your website's SEO and that Christian was able to assist you. We appreciate your support!

Thank you for your fantastic feedback! We’re thrilled to hear that Ricky was able to help optimize your website. We appreciate your support!

Thank you for your kind words! We’re glad Mia could provide you with a fast and efficient solution.

Thank you for recommending us! We’re happy to hear that Tiana provided prompt assistance. Your feedback is greatly appreciated!

Thank you for your positive review! We’re delighted that Tiana was able to help boost your SEO. We appreciate your support!

Thank you for your amazing feedback! We're thrilled to hear that our Pro plan features have significantly improved your store's SEO and speed. Your support means the world to us!

Thank you for your valuable feedback! We're glad to hear that you find our app clear and our support responsive. We appreciate your insights regarding the AI, and we’re continually working to improve the experience. Thank you for using our app!

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Lydia. Your recommendation means the world to us!

We greatly appreciate your feedback! Lydia and Andrew are delighted to have been of assistance. We're glad we could ease the process for you and look forward to supporting you further!