Avada AI SEO Image Optimizer
Earn traffic w Page Speed Optimizer, Image & AI SEO...
Rating
4.9
feedback
4,348
chart
#69
All reviews
Review RSS Feed
June 30, 2024
First time using Avada, as a beginner, there were many things I didn't understand and encountered many problems. I contacted customer service, Tiana, and wow, she was amazing. She really helped me solve the issues quickly and diligently. Thank you, Tiana.
June 30, 2024
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback. UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny, We're sorry to hear about your experience, but we'd like to address your concerns: 1. Code Changes Without Permission: Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate. 2. Impact on your live store: As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site. 3. Annual Charge: It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to. 4. Contact at inconvenient time: We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this. We will update you regarding your refund request via email. Best regards, Esther
June 27, 2024
Just installed the app - Going to use it to replace other apps that do the same thing and cost more combined. Audrey and William have been amazing and quick to respond. Very grateful!
June 27, 2024
Avada SEO is an excellent app! The customer service is incredibly fast and responsive. It's user-friendly and has greatly improved our site's performance. Highly recommend!
June 27, 2024
This app is fantastic! It’s user-friendly and has all the features I need to improve store SEO. The best part is the customer support. Emily was incredibly helpful and resolved all my issues quickly. I highly recommend this app to anyone looking to improve their Shopfy store.
June 26, 2024
This has been a lifesaver, saving me time and headache, also the team is great to work with if you have any questions!!!
Dec. 8, 2024
I have been working with Nim a few times, and it's been great. All the issues are always resolved promptly. Great customer service!
June 26, 2024
Avada's products are great. The most important thing is that the support staff Judy and William provide very good service. They communicate smoothly and handle problems in a timely manner.
June 26, 2024
such a great app and make my works a lot easier and quicker! Lydia helps me a lot and so fast to solve the problem
June 26, 2024
As a new Shopify user, I struggled with SEO and slow store performance. Shopify support recommended this app. After start app, I faced some initial challenges. However, when I reached out via chat, Ricky from their support team was incredibly helpful. He spent over an hour explaining everything in detail and optimizing my store. The results were immediate—my store’s speed improved, and the images looked great even after optimization. Thanks to Ricky’s excellent support, I plan to continue using Avada SEO Suite. Highly recommended for anyone needing better SEO and faster performance on Shopify.
June 25, 2024
Hemos estado utilizando esta suite de SEO de Avada desde que abrimos nuestra tienda. Hasta ahora, el servicio que hemos recibido ha sido excelente. Su atención al cliente es muy buena, especialmente Ricky, quien me ayudó a resolver varios problemas en nuestra tienda. Gracias por su apoyo
June 24, 2024
Kevin was amazing. He was professional and very helpful to quickly resolve page issue I needed fixed.