All reviews

Rating Breakdown

  • 5
    95% (4,113 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 97% (4,196)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 7, 2024

The app is robust, checks everything and helps out with "unknowns" to us newbies in SEO, but the best thing about it is customer service it REALLY is 24/7, it's sunday 7:30pm and they fixed an issue with H1 in my store Audry and Tony, you are the best!!!!

Using app

6 days

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for sharing your feedback of our app and service! Your feedback is valued by every team member here and that gives us the motivation to make continuous improvements

5 / 5 Share

July 7, 2024

Great customer service!

Store

Venneir

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

We sincerely appreciate you taking the time to share your experience about service with the community and us. Please get in touch if you need support any time

5 / 5 Share

July 6, 2024

Kevin in support was very helpful advising how to fix a couple of issues I was having with our website :D

Using app

Almost 3 years

Total reviews

9

Average rating

4.6

Developer Reply

It was wonderful to hear that you had a great experience with our service! We really appreciate your feedback ❤️ Feel free to ask for our support anytime you need

5 / 5 Share

July 6, 2024

Avada SEO Suite has been a game-changer for my Shopify store! Ricky, from the support team, was exceptional and went above and beyond my expectations. He not only helped solve all my issues but also provided valuable tips and information to further improve my website's SEO. I highly recommend this app and their amazing support team to anyone looking to optimize their Shopify store!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Your kind words encourage us to continue doing our best to make sure every user's experience is a memorable one. We would love to contribute more to your success. Let us know if you have any questions!

5 / 5 Share

July 5, 2024

Using app

37 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

5 / 5 Share

July 5, 2024

Had a question about the sitemap appearance and adjustment. Question to improve view through Avada was solved within minutes by Tiana. Thanks for the great help Tiana!!

Using app

10 days

Total reviews

6

Average rating

4.7

Developer Reply

Thanks for sharing your feedback of our app and service! Your feedback is valued by every team member here and that gives us the motivation to make continuous improvements ❤️

5 / 5 Share

July 5, 2024

Audrey and Tony super helpful!

Using app

8 months

Total reviews

7

Average rating

5.0

Developer Reply

We are so thankful as you’re pleased with the results and that we were able to help. If there’s anything else we can do to help, please let us know. Have a wonderful day!

5 / 5 Share

July 5, 2024

I am extremely impressed with the support provided by Ricky from Avada. He responds incredibly fast and has already started resolving the issues I was facing. His expertise and quick action have made a significant difference. I highly recommend Avada's support and their app. Thank you, Ricky, for your exceptional service!

Store

Belbren

Using app

5 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your outstanding 5-star review. We're thrilled to hear about your exceptional experience with Ricky and our support team. Your recommendation and satisfaction are our top priorities, and we greatly appreciate your feedback😊

4 / 5 Share

July 5, 2024

trevlig och kunnig personal, speciellt Ricky

Using app

22 minutes

Total reviews

2

Average rating

4.0

Developer Reply

We sincerely appreciate you taking the time to share your experience about service with the community and us. Please get in touch if you need support any time!

5 / 5 Share

July 5, 2024

Très bonne application et service agréable et efficace. Merci à Pénélope et Doris pour leurs services

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Nous sommes très reconnaissants de savoir que vous êtes satisfait des résultats et que nous avons pu vous aider. Si nous pouvons faire quoi que ce soit d'autre pour vous, n'hésitez pas à nous le faire savoir. Passez une excellente journée ! 🌟

5 / 5 Share

July 4, 2024

Assistenza molto rapida e app FAVOLOSA

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review 🤩 We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

5 / 5 Share

July 4, 2024

This app simplifies site speed and SEO. Initially I had a small problem with my site map but received prompt support from Hana and Maison and it was resolved quickly.

Using app

11 months

Total reviews

8

Average rating

5.0

Developer Reply

We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. Wish you many advantages in your business 🎯

5 / 5 Share

July 3, 2024

Thank you so much Judy and Toby for the prompt response and very quick in fixing of my issue! Keep up the awesome work! Hope you both can assist me in my future needs!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the wonderful 5-star review! 🌟 We're delighted that Judy and Toby could promptly resolve your issue. If you need any further assistance, we're here to help! 😊

5 / 5 Share

July 3, 2024

Really great support! I got really quick help from Hana and William

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words and 5-star review! 🌟 We're delighted that Hana and William provided you with such quick support. If you ever need further assistance, we're always here to help! 🙌✨

5 / 5 Share

Jan. 1, 2026

Avada SEO app is fantastic! Easy to use, great features, and their customer support is outstanding—quick, friendly, and extremely helpful!

Using app

Almost 2 years

Total reviews

3

Average rating

3.0

Developer Reply

Dear Freakysera team, Thank you for sharing your concerns. We apologize for any frustration you may have experienced. Your feedback is valuable to us as we continuously strive to improve our services. While we strive to thoroughly test all new features, occasionally updates from platforms like Shopify can create unforeseen issues. Please be assured that we take your feedback very seriously and will use it to improve our processes. I also want to apologize for the delayed responses you've encountered. This is certainly not the level of service we aim to provide, and we are taking steps to work with our internal team and ensure more timely support in the future. Regarding the concern about custom meta data, please note that this feature is primarily intended for users who utilize the meta tags setting in the search appearance. This feature should only be enabled if you use the Avada's meta tags setting to apply mass meta tags across various pages while still having custom meta tags for specific pages. Since you are not currently using Avada's Meta tags feature, enabling custom meta data for each product or collection is not necessary. I have sent you an email with more detailed information. Please reply to my email so that we can provide you with more personalized support. We look forward to resolving the remaining issues to your satisfaction. Best regards, Esther

5 / 5 Share

June 21, 2025

Hana was extremely helpful, courteous and quick. Appreciate it Hana!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2024

Customer support Ricky was amazing and helpful and straight to the point tries to help me fix issues

Store

Nafas

Using app

42 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

July 2, 2024

The customer support specialist, Audrey, helped to quickly resolve an issue.

Store

Trimyxs

Using app

About 15 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

July 2, 2024

Fast work from Mia, thank you so much!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

Liebe MIA- Der Support war wirklich sehr kompetent, lösungsorientiert und freundlich- Vielen Dank

Using app

1 day

Total reviews

1

Average rating

5.0