All reviews

Rating Breakdown

  • 5
    95% (4,212 ratings)
  • 4
    3% (123 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (74 ratings)

Reviews with Text

  • 97% (4,301)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 5, 2024

Tiana provided helpful assistance that effectively resolved my concerns as a user

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

Audrey was exdcellent! My site was performing poor until she assisted me in walking through all of the problem areas and improving them. I would highly reccomend this app and Audrey to anyone with a Shopify account.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're so glad Audrey could assist you in improving your site. We appreciate your recommendation and are here to help whenever you need it!

5 / 5 Share

Sept. 5, 2024

Personnel très réactif je recommande

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

I use AVADA for around 1 year now, at everytime I reach the team they impress me more and more. As always, they are super responsive, surper helpful and super kind. This time, I had some trouble with my speedscore, and without hope, I reached them to find a solution. And actually they brought my store from a ~30 score to a >70 !!! I highly recommend

Store

Kinky

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear about your positive experience with our support team! Improving your speed score from 30 to over 70 is fantastic! Thank you for recommending us, and we’re always here whenever you need us.

5 / 5 Share

Nov. 20, 2025

Support from Tobias was really quick and it resolved issues. Thanks, keep going for better enhancement.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

I had a fantastic experience with this app and the support team! The interface is intuitive and easy to navigate. Special thanks to Penelope for her exceptional help—she made the process smooth and efficient.

Store

Noon PK

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Hana & the team are all top-notch! 24/7 they are here to help. worth every penny!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Support really good and it's pretty intuitive.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Hands down the best SEO tool for Shopify stores. Customer service is unmatched, especially compared to other apps. The support team will help you with any site issues via chat + their dashboard is super user friendly & has everything you need to optimize. Penelope & Toby have been great in helping optimize our store. Thanks so much

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Since using this app we have been able to resolve some SEO issues we were facing. Mia has always answered any questions quickly and efficiently and along with Doris have been able to timely fix any errors that we had. Highly recommend this app for its functions and also wonderful customer service!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Tiana was very helpful. Answered loads of my questions and helpd me a lot. Didn,t get everything sorted but loads more helpful than shopfiy support

Using app

About 1 hour

Total reviews

12

Average rating

4.8

5 / 5 Share

Sept. 3, 2024

Lots of tech support and suggestions. Penelope was very helpful and friendly.

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Super great app and quick support if you have any questions.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Sure service , fast and efficient response by Abby Highly Recommended app

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Highly recommended for every merchant. Avada helped me in the seo of my store. Customer support is incredible. Charles, Ricky , Kevin all of them are great and helped me to optimize the store.

Store

Hippo

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

What I love about Avada is the 24/7 customer support that really works, someone is always there to work with me and answer my questions! Penelope was instantly there for me this morning showing interest in the technical issues on my website and its seo performance. Thank you Penelope! Turbopowersports.com

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2024

The App is user-friendly and the customer service is amazing. Emily helped me as soon as I install the app and took me through the steps I need to to follow to optimise my website speed.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

I think the app is very good and I think Ricky at the help desk is even better. Both help me achieve my SEO goals.

Using app

4 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 2, 2024

This app slows down my store so I had to remove it. After removing it there are still a lot of things left. For example 4-5 sitemap pages!!!

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Hello SonerWatches Team, Thank you for your feedback regarding our Avada SEO Speed Image Optimize app. We're really sorry for the inconvenience you’ve experienced. Regarding the sitemaps you mentioned, in some cases, when the app is removed from your Shopify store, our code or traces might remain but will be disabled. This happens because we lose access to the theme files immediately when you uninstall our app. To help with this, we’ve prepared a detailed guide outlining the steps to take after uninstalling the app, which includes instructions on handling the sitemaps: https://docs.avada.io/seo-suite-help-center/faqs#what-do-i-need-to-do-after-uninstalling-app. As for the website speed, we understand your concern that the app seemed to slow down your store, which is contrary to its intended purpose. Since you installed the app just a day before, we’re not sure if you had the opportunity to utilize the speed optimization features fully. We would greatly appreciate it if you could reconsider reinstalling the app. Our team is ready to assist you in optimizing your website's speed and ensure you benefit from all the app's features. Please let us know if you're willing to give it another try, or if there’s anything else we can do to help. We are here to support you and make sure you have a better experience with our app. Thank you for your time and understanding. Best regards, Avada Support Team

5 / 5 Share

Sept. 2, 2024

I recently used Avada SEO Speed Image Optimize, and I must say it has been incredibly helpful and supportive throughout the process. The tool made optimizing images for speed and SEO a breeze, which significantly improved my website's performance. A big shoutout to Emily for her guidance and support—she made sure everything went smoothly and was always available to answer any questions I had. Highly recommend Avada for anyone looking to boost their site’s speed and SEO effortlessly!

Using app

31 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We're delighted that Emily was able to assist you and make the process of optimizing your site's speed and SEO so seamless. We're here to help whenever you need us!