All reviews

Rating Breakdown

  • 5
    95% (4,113 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 97% (4,196)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 15, 2024

Amazing service

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

Fácil e Intuitivo com Assistentes sempre dispostos a ajudar.

Store

Wyzinc

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2024

Very helpful, prompt support.

Store

My Store

Using app

33 minutes

5 / 5 Share

June 13, 2024

Brilliant app - sped up the site dramatically. Like the SEO auditing tools - Hana and William - Were an awesome help with setting up and helping me through a minor issue I encountered. Thanks again - Would recommended.

Using app

About 2 hours

Total reviews

12

Average rating

5.0

5 / 5 Share

June 13, 2024

Audrey and Toby accurately  deliver client's  needs in time, follow up client's  feedback  closely and solve the problem quickly.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

June 13, 2024

I was able to delete three apps, that I used before, because this app does it all! Absolutely fantastic support! Ricky and Rosie helped me out a lot. Thank you so much!

Store

Sanilu

Using app

About 3 hours

Total reviews

10

Average rating

5.0

5 / 5 Share

June 13, 2024

Great App! It’s incredibly user-friendly and has significantly boosted my website’s SEO. Highly recommend for anyone looking to improve their SEO effortlessly!

Using app

About 2 hours

Total reviews

7

Average rating

4.9

2 / 5 Share

June 13, 2024

Great app packed with many features but certainly not user friendly to say the least. Developer support is weak after reaching out several times for assistance. My advise to the developer is to perhaps have youtube videos on how to... This will solve a lot of your customer enquiries as you could then refer your customers to your videos to address the challenges they are facing. I'm quite certain that the everyday enquiries you receive by your customers regarding the challenges faced with implementing the changes recommended by your avada app are very much the same challenges day in day out. I certainly hope you will consider this recommendation as it becomes extremely frustrating when the app developer is unable to assist a merchant that is in need of assistance.

Using app

About 21 hours

Total reviews

3

Average rating

4.0

Developer Reply

Hello Tru Outdoor Luxury Store Owner, Thank you for your feedback and for using our app. We're glad to hear you find it packed with features, although we're sorry to hear about the challenges you've faced with usability and support. We apologize for any inconvenience caused. Improving user-friendliness is a priority for us, and your suggestion about creating YouTube videos for guidance is valuable. We'll definitely consider this to better assist our users in navigating the app and implementing changes effectively. Regarding the support experience you've had, we sincerely apologize if it fell short of your expectations. We're committed to improving our support processes to ensure timely and helpful responses to all inquiries. Please feel free to reach out again with specific issues or questions, and we'll do our best to assist you promptly. Your input is crucial to us, and we appreciate your patience and understanding as we work to enhance our app and support services. If there's anything else you'd like to discuss or suggest, please don't hesitate to contact us directly at [email protected]. Thank you again for your feedback and for choosing our app. We look forward to improving your experience with us. Best regards, Avada Support Team

5 / 5 Share

June 12, 2024

I've been using this Shopify app for the past 2 months and it's been excellent for improving my store's SEO and page speed. The automatic image optimization and lazy loading features have significantly boosted my site's performance, while the SEO tools have helped me rank higher in search. Highly recommended for Shopify store owners.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2024

I reached out because I needed help fixing some http error on my site. Lydia forwarded the matter to others who could help, but unsolicited suggested improving my photos on the page. I agreed, after which she immediately set about fixing them for me. 5 star service

Store

SIKSHOP

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2024

This app is straightforward to use, and has a great support team. When I ran into an issue, I simply sent a message using the built-in chat, and Tiana was very quick to respond. She provided a solution that worked on the first try. Great experience!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! 😊 We're delighted to hear that you find the app easy to use and that Tiana was able to assist you quickly and effectively. Your satisfaction is our priority, and we're always here to help. 🚀

5 / 5 Share

June 12, 2024

App helped me understand SEO requirement of my website and update them. Thank you, Lydia for the support.

Store

Stonkar

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 12, 2024

I've just started using this app so can't comment on the app itself, but the support is excellent - Tiana is very professional and patient. I've tried other apps where support takes days to get back to you, but AVADA has a live chat and my issues are always answered within a few minutes!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 12, 2024

I had an outstanding experience with Lydia from the Avada SEO Suite support team. She was incredibly knowledgeable, patient, and responsive. Lydia went above and beyond to help me resolve my SEO issues and provided clear guidance on optimizing my site. Thanks to her expertise, my website's performance has significantly improved. I highly recommend Lydia and the Avada SEO Suite support team for their excellent service and support!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2024

Great ppl on the other side!!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2024

Easy to use and the support really helped out, Prakash from Avada was great! Thanks!

Using app

About 2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

June 11, 2024

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2024

Very good app and the support is super. The support team member Tiana helped me with SEO from my webshop and answered my questions to perfection.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

My experience with Avada SEO Speed Image Optimize has been outstanding. They provide rapid support to address any issues, impressing me with their quick responses and efficient problem resolution. It’s reassuring to know that my concerns are promptly addressed, allowing me to confidently focus on optimizing my website.

Using app

3 months

Total reviews

5

Average rating

5.0

4 / 5 Share

June 10, 2024

Great customer service! Thank you Tiana.

Using app

7 days

Total reviews

1

Average rating

4.0