Avada AI SEO Suite Optimizer
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This app simplifies site speed and SEO. Initially I had a small problem with my site map but received prompt support from Hana and Maison and it was resolved quickly.
We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. Wish you many advantages in your business 🎯
Thank you so much Judy and Toby for the prompt response and very quick in fixing of my issue! Keep up the awesome work! Hope you both can assist me in my future needs!
Thank you for the wonderful 5-star review! 🌟 We're delighted that Judy and Toby could promptly resolve your issue. If you need any further assistance, we're here to help! 😊
Really great support! I got really quick help from Hana and William
Thank you for your kind words and 5-star review! 🌟 We're delighted that Hana and William provided you with such quick support. If you ever need further assistance, we're always here to help! 🙌✨
Avada SEO app is fantastic! Easy to use, great features, and their customer support is outstanding—quick, friendly, and extremely helpful!
Dear Freakysera team, Thank you for sharing your concerns. We apologize for any frustration you may have experienced. Your feedback is valuable to us as we continuously strive to improve our services. While we strive to thoroughly test all new features, occasionally updates from platforms like Shopify can create unforeseen issues. Please be assured that we take your feedback very seriously and will use it to improve our processes. I also want to apologize for the delayed responses you've encountered. This is certainly not the level of service we aim to provide, and we are taking steps to work with our internal team and ensure more timely support in the future. Regarding the concern about custom meta data, please note that this feature is primarily intended for users who utilize the meta tags setting in the search appearance. This feature should only be enabled if you use the Avada's meta tags setting to apply mass meta tags across various pages while still having custom meta tags for specific pages. Since you are not currently using Avada's Meta tags feature, enabling custom meta data for each product or collection is not necessary. I have sent you an email with more detailed information. Please reply to my email so that we can provide you with more personalized support. We look forward to resolving the remaining issues to your satisfaction. Best regards, Esther
Hana was extremely helpful, courteous and quick. Appreciate it Hana!
Customer support Ricky was amazing and helpful and straight to the point tries to help me fix issues
The customer support specialist, Audrey, helped to quickly resolve an issue.
Fast work from Mia, thank you so much!
Liebe MIA- Der Support war wirklich sehr kompetent, lösungsorientiert und freundlich- Vielen Dank
Exceptional Support from Mia at Avada SEO! I cannot express enough how grateful I am for the outstanding support provided by Mia from Avada SEO. As the owner of Medusa Bijou, I had been facing some significant challenges with my online store's SEO and overall visibility. That's when Mia stepped in, and everything changed for the better. From the very first interaction, Mia's expertise and dedication were evident. She took the time to understand the unique needs of my store and crafted a personalized SEO strategy that perfectly aligned with my goals. Her knowledge of the latest SEO trends and best practices is truly impressive. What sets Mia apart is not just her technical prowess but also her exceptional communication skills. She patiently explained each step of the process, ensuring I was always in the loop and comfortable with the changes being made. Her proactive approach meant that any potential issues were addressed before they could even become problems. Thanks to Mia's hard work and dedication, Medusa Bijou's online presence has improved dramatically. Our search engine rankings have soared, leading to a significant increase in traffic and sales. It's clear that Mia genuinely cares about her clients' success, and her passion for her work shines through in everything she does. Mia, you are not just a fantastic SEO specialist but also a lovely, helpful, and great person. Your support has been invaluable, and I cannot thank you enough for everything you've done for Medusa Bijou. If anyone is looking for top-notch SEO services, look no further than Mia at Avada SEO. She truly is the best in the business! With heartfelt gratitude, Stefano D'Angelo Owner, Medusa Bijou
Tiana was great! super quick and helpful to solve my problem.
Very good support. Thanks a lot, Tiana :)
Audrey and Anivia are the best
Ich hatte ein grosses Chaos im Shop. Und so viele 404 Fehler. dann habe ich mir Avada installiert. der Shop ist noch lange nicht perfekt aber mit Avada kann man viele Fehler finden und selbst beheben. Aber ich habe festgestellt, dass ich manchmal nicht weiter weiss und da kommt der Support in Spiel. Ja ich weiss, manchmal kommt man sich einfach blöd vor zu fragen. Aber hinschmeissen ist keine Option. Also habe ich den Support kontaktiert und sie helfen bei jeder Frage und so kann ich Step by Step meinen Shop optimieren.
First time using Avada, as a beginner, there were many things I didn't understand and encountered many problems. I contacted customer service, Tiana, and wow, she was amazing. She really helped me solve the issues quickly and diligently. Thank you, Tiana.
Prompt Help everytime. They're very supportive
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback. UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny, We're sorry to hear about your experience, but we'd like to address your concerns: 1. Code Changes Without Permission: Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate. 2. Impact on your live store: As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site. 3. Annual Charge: It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to. 4. Contact at inconvenient time: We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this. We will update you regarding your refund request via email. Best regards, Esther
Avada is a great piece of kit and Audrey was very helpful.
Avada SEO is an excellent app! The customer service is incredibly fast and responsive. It's user-friendly and has greatly improved our site's performance. Highly recommend!
Ricky was great in helping me with my issues, he was very efficient and very knowledgeable. if i have any other issues i know who to see!
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