All reviews

Rating Breakdown

  • 5
    95% (4,113 ratings)
  • 4
    3% (122 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 97% (4,196)
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5 / 5 Share

March 18, 2024

Great app, works perfectly. We had some issues with our theme first but had fast and great support by Sunny. Keep going like this :-)

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2024

Hana is the best by far, 5 stars is nothing to that kind of support, great app, but one of the best support ever.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2024

Friendly customer experience

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2024

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2024

I need this app. I don't have the time to fix broken links based on how my products are set up. However, I was a little unsure if I was doing it right. So I hopped on the Customer service chat. The customer service with Avada is supportive and quick. Emily, was able to verify everything was running smoothly. I appreciate her help and giving me the confidence in knowing my business is running without any hiccups. I can focus on creating products and not worry about broken links. Thank you again, EMILY!!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2024

Avada SEO & Image Optimizer, guided by Emily, is a transformative tool for website optimization. User-friendly and potent, it elevates SEO and image performance seamlessly. Highly recommended!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2024

I keep running into a syntak error when I make changes in the Avada app, I'm worried about this issue and may end up being a deal breaker for me at the end of my free trial, I'm still undecided. But tonight I made some improvements, and I ran into the same error. I hopped on chat and Esther answered right away. I explained my issue and provided her the error I got. She contacted Technical Support and Toby assisted and he was able to quickly fix the issue. I have to say that the Customer Service is top notch with Avada, which is why I'm on the fence with staying or leaving, having the support they have, I quite impressive. Thank You Esther and Toby for your assistance this evening!

Using app

4 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 1, 2025

The support service is fantastic. Great service support. The app is recommendable, especially for the support you will receive. Christian has been really useful !

Using app

Almost 2 years

Total reviews

12

Average rating

5.0

5 / 5 Share

March 15, 2024

O aplicativo é super completo e com várias funcionalidades que de fato melhoram a performance do ecommerce. O atendimento é muito rápido e super eficiente. Fui atendido por várias pessoas e todas elas foram muito eficazes, como a Emily e um outro brasileiro que infelizmente não me recordo o nome. Super recomendo!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2024

Emily's customer service during the installation of the Avada SEO app was exemplary. From the outset, her approach was both professional and insightful, ensuring a smooth and efficient setup process. Emily demonstrated a deep understanding of the app's functionalities, offering tailored advice that aligned perfectly with our specific needs. Her responsiveness to queries was outstanding, providing clear, concise answers that facilitated a seamless integration. Moreover, Emily's proactive suggestions for optimising our website's SEO through Avada's features were particularly valuable, reflecting her commitment to going above and beyond in her support. Overall, Emily's assistance was instrumental in maximising the benefits of the Avada SEO app for our business, making her an invaluable resource for any team looking to enhance their online visibility.

Using app

About 1 hour

Total reviews

10

Average rating

5.0

5 / 5 Share

March 14, 2024

Gostei muito do aplicativo e fui muito bem atendido por "Emily" estão de parabéns por nos atender!!! Indicarei sempre....

Store

Lojeri

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2024

Great support service !

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2024

Always thanks for Avada, especially Lydia and Toby :) Very Quick responce and nice problem-solving!

Using app

11 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 12, 2024

Tiana helped a lot

Using app

1 day

Total reviews

4

Average rating

4.8

5 / 5 Share

March 12, 2024

Thank you Tiana for all the help, very usful and allows me to investiagte the tool much more.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Such good support, Christian was an amazing support agent and he had knowledge about all SEO related questions (Snippets, Alt text, structured data etc.) Highly recommend!

Store

Bayte

Using app

6 months

Total reviews

12

Average rating

5.0

5 / 5 Share

March 12, 2024

Lydia was so helpful with everything we needed! She walked me through each process and answered all the questions I had! the customer service on this app is wonderful and I am so happy we found it!

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2024

Thank you to Emily for taking action and resolving my issues with professionalism and expertise.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 12, 2024

hanna is really nice very fast and she helped me a lot

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2024

It was an outstanding performance from EMILY that she’s was so efficient and pro to fix my SEO problems. Thanks EMILY!

Using app

5 months

Total reviews

1

Average rating

5.0