Avada AI SEO Suite Optimizer
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Prompt Help everytime. They're very supportive
the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback. UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny, We're sorry to hear about your experience, but we'd like to address your concerns: 1. Code Changes Without Permission: Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate. 2. Impact on your live store: As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site. 3. Annual Charge: It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to. 4. Contact at inconvenient time: We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this. We will update you regarding your refund request via email. Best regards, Esther
Avada is a great piece of kit and Audrey was very helpful.
Avada SEO is an excellent app! The customer service is incredibly fast and responsive. It's user-friendly and has greatly improved our site's performance. Highly recommend!
Ricky was great in helping me with my issues, he was very efficient and very knowledgeable. if i have any other issues i know who to see!
This app is fantastic! It’s user-friendly and has all the features I need to improve store SEO. The best part is the customer support. Emily was incredibly helpful and resolved all my issues quickly. I highly recommend this app to anyone looking to improve their Shopfy store.
Mia and technician Anivia treat me well and fast.
The Avada SEO Speed Image Optimize app is a game-changer! It made our Shopify store faster and more SEO-friendly in no time. Super easy to use and delivers great results. Big shoutout to Audrey from support—she was amazing! Quick, helpful, and super friendly. Highly recommend this app!
This has been a lifesaver, saving me time and headache, also the team is great to work with if you have any questions!!!
I have been working with Nim a few times, and it's been great. All the issues are always resolved promptly. Great customer service!
Avada's products are great. The most important thing is that the support staff Judy and William provide very good service. They communicate smoothly and handle problems in a timely manner.
such a great app and make my works a lot easier and quicker! Lydia helps me a lot and so fast to solve the problem
As a new Shopify user, I struggled with SEO and slow store performance. Shopify support recommended this app. After start app, I faced some initial challenges. However, when I reached out via chat, Ricky from their support team was incredibly helpful. He spent over an hour explaining everything in detail and optimizing my store. The results were immediate—my store’s speed improved, and the images looked great even after optimization. Thanks to Ricky’s excellent support, I plan to continue using Avada SEO Suite. Highly recommended for anyone needing better SEO and faster performance on Shopify.
Hemos estado utilizando esta suite de SEO de Avada desde que abrimos nuestra tienda. Hasta ahora, el servicio que hemos recibido ha sido excelente. Su atención al cliente es muy buena, especialmente Ricky, quien me ayudó a resolver varios problemas en nuestra tienda. Gracias por su apoyo
The SEO Audit highlighted a few issues in my store, and Hana & Toby were incredibly helpful and quick to resolve them. Happy :-)
Great app, Audrey was a great help.
Kevin was amazing. He was professional and very helpful to quickly resolve page issue I needed fixed.
The customer service is very responsive and was able to meet all my needs I recommend the application which is very easy to use ! Special mention for Lydia and Nikita whith whom I communicated to resolve my questions.
I couldn't live without Avada. Once again, the team (especially Kevin) came to the rescue and quickly resolved a small issue I noticed. Their support is always top-notch and the SEO tools included are phenomenal. Highly recommended.
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