Avada AI SEO Image Optimizer
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Great service - Amazing support - Brilliant App :)
great app to help tick boxes on things you are missing for each product. i'm only just getting my head around it all. Tobias has been a great help guiding me through the steps and helping me get my seo score up to speed.
UPDATE (after Avada’s response): I’ve read their reply carefully. I’m not here to argue technical semantics. I’m here to document what actually happened as a merchant. After installing Avada SEO Suite, my Google Ads account was suspended due to “Unknown DNS Errors” and “Malicious Redirects.” My store was effectively disrupted for over 48 hours. I contacted Shopify Support, and during that process: There were discussions around redirects (including xnxn.win) There were concerns about URL structure and crawling behavior There was initial mention that canonical tags MAY have been affected Avada is now stating that Shopify ultimately concluded everything was “clean” and not related to their app. I cannot independently verify their internal interpretation of those logs, and I acknowledge that the final root cause may not be definitively attributed. However, here is what I can confirm with certainty: 1. The issue happened immediately after installing the app Before installation: no Google Ads suspension After installation: account flagged and disrupted You can decide for yourself whether that timing is coincidence. 2. The experience during support was not reassuring When I raised concerns and shared Shopify findings: The response was defensive Responsibility was immediately denied The burden of proof was pushed entirely onto me Whether or not the app was the root cause, this is not the level of support I expect when my business is impacted. 3. Refund experience was extremely difficult This part is not disputed, and it’s important for other merchants: I canceled during the free trial period I was still charged I was asked to provide billing screenshots (which they already have access to) After providing them, I was told to wait for the billing team with no clear timeline At this point, getting a refund has been unnecessarily complicated. 4. My takeaway for other merchants I cannot conclusively prove the app caused the issue. Avada claims it did not. But what I experienced was: A major disruption shortly after installation A support process that felt dismissive A refund process that was not straightforward That combination alone is enough for me to advise caution.
Hi there, We're genuinely sorry for the stress this situation caused, and we understand why the timing right after installation felt alarming. On the redirect: you looked into this together with Shopify, and their investigation showed the flagged redirect did not originate from Avada, with no residual scripts left behind after uninstall. We traced the root cause to a third-party Microsoft/Bing Ads script on the store, and shared a detailed walkthrough with you directly so you could see exactly what was happening. On the billing: when the free trial was skipped and the plan was upgraded, Shopify started a new billing cycle and automatically issued the invoice for that period — this is handled entirely by Shopify's system, not by us. Even so, we reviewed your request under our own refund policy and processed a refund, which you kindly confirmed receiving. We completely respect your experience and how you choose to share it. We only hope that, with the full context in view, it can be seen in a fair and balanced light. We're here anytime you need us. Best regards, Avada
WOW! After years with other apps it is the first time I find an app that actually helps vs just telling me what to do and then trying to figure out on my own how to do things. The customer service is 10 starts, Viola is so helpful and patient. Lastly, their AI help is actually really good and so worth it!
great customer service! they are here to help if needed!
Tobias very nice, thanks for help
I’ve had a great experience using Avada SEO Suite for my Shopify store. The app is very user-friendly and helps identify SEO issues clearly, making optimization much easier even without deep technical knowledge. Features like site audit, broken link detection, and on-page SEO suggestions are extremely helpful for improving store performance. A special thanks to Thomas from the support team — very professional, responsive, and genuinely helpful. The support was quick, clear, and solved my queries efficiently. Highly recommend this app to anyone looking to improve their Shopify SEO and overall store health!
Still new to using this app but Tobias has been extremely helpful taking me through the process, step by step
Tiana was very helpful sorting out upgrading the image optimisation tool. She was fast and answered my questions.
Everyone is really helpful, especially Tiana! The AI component helps quickly update our SEO and the integration to Google is seamless. Really enjoy this app!
Simple and great support!! Very quick as well!
Tobias was wonderful, very respectful, listened to my concerns and addressed them quickly. Thank you for being high quality in customer service. I made an excellent choice for my business.
O atendimento do Thomas é excelente!! Gratidão.
This is my first time working with Avada AI SEO Image Optimizer and my experience was off the chart! They're awesome! Their customer service was amazing! They even helped me resolve an issue that didn't involve their app. If their customer service is this good, I know using their app is going to be incredible! I highly recommend Avada!!!
Pénélope est extraordinaire super à l'écoute & réactive elle vous trouve toujours une solution et l'application assure .je recommande.
Great software to help with SEO for our customers to help find us better :) Christian helped us nicely!
super great help im blind in 1 eye and its hard to read so i love the help and care
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