All reviews

Rating Breakdown

  • 5
    95% (3,781 ratings)
  • 4
    3% (110 ratings)
  • 3
    0% (13 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (64 ratings)

Reviews with Text

  • 98% (3,883)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2025

The customer service is magnificent. Always very kind and resolves everything in their power, especially Ricky. He is always very pacient and fast at resolving any issue.

Store

Aloha

Using app

8 months

Total reviews

17

Average rating

4.7

4 / 5 Share

Sept. 9, 2025

avada is a bit tricky to navigate, but once you get used to where everything is, its more understandable, and the chat with Tobias was very helpful

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 9, 2025

Excellent support, very responsive and fast help to fix website issues.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2025

Atendimento impecável por parte do Ricky, super atencioso. Ajudou em todo o processo e esclareceu todas as dúvidas.

Store

Intymax

Using app

About 1 year

Total reviews

7

Average rating

5.0

4 / 5 Share

Sept. 8, 2025

Nim with support was very helpful and made things easy

Using app

1 day

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 8, 2025

Muito bem atendido pela Nim, o suporte é um dos melhores que já recebi, muito obriado ao AVADA e a NIM!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2025

seit dem ersten kontakt hatte ich mehrere gesprächspartner die alle sehr freundlich, zuvorkommend und äußerst hilfsbereit waren und sind. die arbeiten wurden sehr zügig durchgeführt.

Using app

7 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 8, 2025

Support client réactif et rapide, qui trouve des solutions. Application facile à utiliser et très pratique.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2025

Great app and support from Brian and the team! Highly recommended!

Using app

1 day

Total reviews

3

Average rating

5.0

2 / 5 Share

Sept. 27, 2025

Anyone interested in using this app should be aware that work you do with a pro subscription will be reverted upon cancelling. This was not conveyed until I went to cancel the subscription. I'd be fine paying for this service intermittently but hiding that information behind the cancellation button feels like an intentional method to keep you dependent on a $34.99 monthly fee. I'd recommend sticking with the free features or finding an alternative service. Lang was not understanding and suggested I read the fine print so I'd suggest reading the fine print before you sign up.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for sharing your feedback, and I’m truly sorry for the confusion and frustration this experience caused. To clarify, when canceling or downgrading from the Pro plan, all paid features will be disabled. However, the work already saved or synced to your Shopify store - including optimized images (file size, alt text), SEO titles and descriptions edited via SEO Audit, and 301 redirects created in Broken Link Manager - will remain intact and will not be reverted, so you won’t need to spend extra time setting them up again in Shopify. Only settings that exist exclusively within the app will be reverted after cancellation. We sincerely apologize that our earlier response from Lang didn’t reflect this accurately. There was absolutely no intention to hide information or make things unclear. We completely understand your point that this should have been clearly communicated at the time of subscription, and we’re actively improving our in-app messaging to make that transparency available from the start. Thank you again for your honest feedback. It helps us improve both our product and the way we support our users. Best regards, Esther Avada Team

5 / 5 Share

Sept. 6, 2025

Kevin was very helpful and detailed. Wonderful customer service.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2025

penelope is number one really she help me a lot

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 6, 2025

Das Tool ist sehr umfangreich und hilft uns im Bereich SEO den Überblick zu behalten und alle Aufgaben effizient zu bearbeiten. Der Support ist fantastisch und fast zu jeder Uhrzeit erreichbar. Besonders Tobias hat uns sehr geholfen ein Problem zu lösen oder überhaupt erstmal zu verstehen. Volle Punktzahl.! Danke!

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

One of the best apps on Shopify for many reasons. Highly recommend.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Always so helpful with every question I've got. The entire Avada support is always patient and extremely helpful. 10/10 recommend.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Christian was extremely helpful in introducing me to the Avada SEO Suite app. He patiently explained how it works and showed me exactly where to find the functionalities I needed. Very professional and friendly support—highly appreciated!

Using app

23 minutes

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 4, 2025

Using app

24 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Its a great app for SEO but most importantly great support no matter what time of day I write in the chat someone is there to answer my questions. Cant ask for more than that! A++

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Muy buena app para optimizar el SEO de la tienda y muy útil la ayuda de Christian :)

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Thank you Kevin!!!!!

Using app

About 4 hours

Total reviews

1

Average rating

5.0