Avada AI SEO Image Optimizer
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Great service and friendly support team helped me set up the app and add features for free which is great
Had some issues initially with the Turbo Speed Up feature but the team worked hard and put in a lot of efforts to help fix it and actually speed up my site. They put in genuine effort and fixed everything they could to achieve this. Thanks team! Will recommend for sure!
Dear Nandini, We’re genuinely sorry to hear about your experience with our app and truly appreciate you taking the time to share your feedback. We understand how critical it is for your business to have a smoothly running website, and we sincerely apologize for the inconvenience you’ve faced. Regarding the increase in loading time, our support team has reached out to explain that the performance drop you observed was due to a poor LCP score rather than the Turbo feature itself. Furthermore, the speed-up process was reverted as soon as you raised concerns, ensuring that our app did not further impact your website’s performance. However, the loading time is still slow, indicating that our app doesn't contribute to this earlier. We’ve also addressed the glitch on your banner as soon as it was reported. Our technical support team confirmed that no changes were made to your live theme from our end at that time, but we took immediate action to resolve the issue. As for the view switch from wide to normal, this was a theme-related issue, not directly linked to our app. We worked on fixing it and have explained this during our recent call. Lastly, we noted that you didn’t mention any further concerns regarding other apps during our conversation. We’re committed to ensuring everything is running smoothly on your site, so please let us know. We deeply regret that after being a loyal customer for two years, we’ve let you down. We truly hope for the opportunity to turn your experience around. If you need any further assistance, please don’t hesitate to reach out. Thank you for your understanding and for giving us the opportunity to address these issues. Best regards, Esther Customer Success Lead
It's a great app and really improves the page speed. Very simple to use. Customer service is also top notch.
We used this app and it really boost up the mobile speed to 85+ and Desktop 96+, where it was mobile 40+ and Desktop 60+. Their live support is excellent and Roger really helps with us a major issue in a quick way.
I used the app and was having some speed issues but support team is supper helpful specially "Hana". They guys improved the speed in just 5-10 minutes of time. Amazing app with great support. Thanks
The app is very easy to use. Helpful support that is always there to help when you have some questions, Thanks Abby!
Excellent App, their support is always top-notch. I found @Emily in live chat and she assisted me with my issues and my page speed has improved a lot. thank you!
Best SEO optimizer for sure for better google seo and speed optimize. Thank you Prakash from AVADA for speeding up my site for free!
Perfect! Good support! The team was quick to help provide good support. Five stars from me!!!!!!!!!!
Excellent app and really helpful staff. Hana helped me with some issues and my page speed has improved a lot. Thank you!
This app has really help me optimise my site. I clicked the speed up my site for free button today and Esther really quickly increased my page score massively. Thanks very much.
Jasmine is my favorite she did the best!!!!! I'm so happy with your service... keep it upppp My store was facing a bad score and now its the best!!
Fast and Good service from Roger , Your app is very very good, Thank you .Your app is very very good, Going to get the PRO plan soon!
Great app. Lots of features and ways to improve your site. Fast customer support as well. Roger was very quick to respond and helped to speed up my store. Recommend.
Hana was of immerse help, also helped resolve other issues they might help, customer service was excellent, thank you.
Jasmine is very helpful. Very quick response and solve the problem. I just tell her what I need and she just done very fast.
Esther helped us in a very professional and kind way by optimizing our site speed. It's a great tool with a competent and efficient support. Thanks, Esther!
Excellent support by Marcus. Works like charm. Image optimization a bit sluggish, but works fine. Would like to see an option for automated image conversion from JPG to WebP
the app is really great, customer service top notch, Esther attended to me and was glad. Will keep using surely
Great App and great Support. I can recommend it if you want to speed up your store and optimize your images. Thanks for all
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